Crowne Plaza Hotel Nairobi, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Nairobi, an IHG Hotel

Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Property entrance
Cleanliness badge

Overview of Crowne Plaza Hotel Nairobi, an IHG Hotel

Crowne Plaza Hotel Nairobi, an IHG Hotel

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Kenya Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

Explore the area

  • Popular LocationUhuru Park16 min walk
  • Popular LocationKenya Railway Golf Club18 min walk
  • Popular LocationStrathmore University11 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)17 min drive

Choose dates to view prices

About this area

Nairobi

Located in Nairobi, Crowne Plaza Hotel Nairobi, an IHG Hotel is in the business district. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park and Uhuru Park. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Uhuru Park - 16 min walk
  • Kenya Railway Golf Club - 18 min walk
  • Nyayo National Stadium - 19 min walk
  • Nairobi Railway Museum - 7 min drive
  • Strathmore University - 11 min drive

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 17 min drive

Restaurants

  • Upperhill Springs Restaurant - 10 min walk
  • Pango Brasserie - 17 min walk
  • Mukutan Garden Café - 17 min walk
  • Pwani Pool Restaurant - 18 min walk
  • PHQ Canteen - 20 min walk

About this property

Crowne Plaza Hotel Nairobi, an IHG Hotel

4-star Nairobi hotel in Nairobi Upper Hill with 2 restaurants
2 restaurants, an outdoor pool, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Crowne Plaza Hotel Nairobi, an IHG Hotel offers 206 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Languages

English, French, Hindi, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), COVID-19 Guidelines (WHO), and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 2.5 per day)

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–9:00 AM: USD 5-20 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Baraka Restaurant
  • Sikia Restaurant

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Fee for wired Internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 30 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 6:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

Does Crowne Plaza Hotel Nairobi, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–6:00 PM.

Is Crowne Plaza Hotel Nairobi, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Hotel Nairobi, an IHG Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Crowne Plaza Hotel Nairobi, an IHG Hotel?

Check-in is from 2 PM - anytime.

What time is check-out at Crowne Plaza Hotel Nairobi, an IHG Hotel?

Check-out is at 11 AM.

Does Crowne Plaza Hotel Nairobi, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per person applies.

Where is Crowne Plaza Hotel Nairobi, an IHG Hotel located?

Located in Nairobi Upper Hill, this hotel is within 1 mi (2 km) of Uhuru Park, Kenya Railway Golf Club, and Nyayo National Stadium. Nairobi Hospital and Central Park are also within 2 mi (3 km).

Can I cancel my reservation for free at Crowne Plaza Hotel Nairobi, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Hotel Nairobi, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Hotel Nairobi, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 79 out of 154 reviews
5 - Excellent 51%
Rating 4 - Good. 53 out of 154 reviews
4 - Good 34%
Rating 3 - Okay. 9 out of 154 reviews
3 - Okay 6%
Rating 2 - Poor. 8 out of 154 reviews
2 - Poor 5%
Rating 1 - Terrible. 5 out of 154 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

5/5 Excellent

Stayed 1 night in Aug 2021

2/5 Poor

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020