4/10 Poor
Sarah
Traveled with partner
Jun 8, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Construction going on right in front of the hotel. While checking in, we were informed that the pool is closed because the door to it didn’t lock. They had no idea when it would reopen. The pool was one of the main reasons we chose this hotel and we said as much. No apology or sympathy. We finished checking in and headed back to get our luggage when we found a HUGE cockroach in the entry way. We alerted the front desk. Again-no apology or sympathy. My husband killed it and the front desk attendant swept it up. Got to our room and there was a huge stain on the floor, trash behind the door, and the wires on the air conditioning unit were hanging down on the floor. We reported it to the front desk and for the third time-no apology, no sympathy. She did take notes and said she would report it. She also said she would let maintenance know about the wires. We stayed 4 nights-no one ever came to take care of the wires. We requested that the trash be collected and bed be redone on our last night. Wires were still out and the trash that was in the room when we arrived was still there, but the trash we put in the trash can was collected.
Will not be staying again and will not recommend to others. We saved $200 compared to other places in the area, but if I had to do it again I would pay the $200 and stay elsewhere.
Sarah
Stayed 4 nights in Jun 2024