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Frequently asked questions

Is Motto by Hilton New York City Chelsea pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Motto by Hilton New York City Chelsea?

As of Jan 31, 2023, prices found for a 1-night stay for 2 adults at Motto by Hilton New York City Chelsea on Feb 5, 2023 start from $140.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Motto by Hilton New York City Chelsea?

Motto by Hilton New York City Chelsea doesn't offer parking.

What time is check-in at Motto by Hilton New York City Chelsea?

Check-in is from 3:00 PM - anytime.

What time is check-out at Motto by Hilton New York City Chelsea?

Check-out is at noon.

Where is Motto by Hilton New York City Chelsea located?

Located in Manhattan, this hotel is within a 15-minute walk of 5th Avenue, Madison Square Garden, and Empire State Building. Broadway and Times Square are also within 1 mi (2 km). 23 St. Station (7th Av.) and New York 23rd St. Station are within a 5-minute walk.

Can I cancel my reservation for free at Motto by Hilton New York City Chelsea and receive a full refund?

Yes, Motto by Hilton New York City Chelsea offers free cancellation on select room rates, because flexibility matters! Please refer to Motto by Hilton New York City Chelsea cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 320 out of 452 reviews" "
" "10 - Excellent 71%
Rating 8 - Good. 76 out of 452 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 29 out of 452 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 16 out of 452 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 11 out of 452 reviews" "
" "2 - Terrible 2%

9.5/10

Cleanliness

9.3/10

Staff & service

8.7/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, close in to most of Manhattan.

10/10 Excellent

shuaifeng

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this property is good.

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place has a great vibe. Clean, friendly, great location.
Stayed 1 night in Jan 2023

10/10 Excellent

Junjun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is very well designed. Although the space is small, because of their design, it feels really optimized and practical. The color theme is modern. I like the shower room hardware, feels high quality. The only complain we have is about the shower water. It takes literally 3 minutes to get the right water temperature. And the water pressure is not good. We stayed at 16th floor.

4/10 Poor

juliette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small, with no place to put a large suitcase and no closet. sink was backed up and we had to call twice for a plumber. room floor was very dirty.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motto was in such a great walking distance to many places. Easy to get to from the Lincoln Tunnel when driving into the city.

10/10 Excellent

jianbo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean

10/10 Excellent

VISH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is ok but the door in the bathroom sort of can hurt your fingers when closing. My daughter got hurt. Minor but. Pls go check our bathroom door where you hold to pull the door

10/10 Excellent

Nawapat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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