Impressive hotel with exceptional service!
Posted Oct 20, 2016
Wow!! I can't wait to come back! When I say the service was exceptional, I am not kidding. They literally have everything covered. Located in a quiet area, but quick access to subway & everything New York has to offer. The lobby was beautiful & inviting- we loved the fish tank. Check-in was smooth & friendly. The receptionist told us that she was booking us in her favorite room, because she thought we would enjoy the view, & we did, perfect view of the Chrysler building. Bell service brought up our bags & gave us a guided tour of our room to make sure we knew where everything was, from slippers & robes, to the provided umbrellas (just in case it rained). We had booked a luxury suite & it was just as beautiful as pictured, with a timeless charm that makes you feel like you've stepped into a luxurious palace. Quality is included in the details & they have all the details covered! The mini-bar had a great selection, & the toiletries, shoe-shiner, & fully-stocked kitchenette provided added convenience. We ate at "Ibis" & it was impressive- the service & quality of food were top-notch. The staff is so friendly & helpful. They flag a taxi as soon as they see that you're heading out & call the elevator down for you as soon as you walk back in. Turn-down service was nice, as were the snacks upstairs & brunch on the roof. The attentive staff at this hotel truly will do everything in their power to make your stay the best you have ever had. This is what every hotel should strive for!