While a lot of the reviews for this B&B are excellent, I can only comment about my experience concerning customer service. I bought a night for my parents, and unfortunately they were unable to stay. Although the night in question was after the cancellation window, we tried to at least move the date - understanding that we would have to pay the difference. The woman who my mother spoke with us extremely rude and seemingly unwilling to help. The first thing she said was, “Well you are going to lose your money.” Again, we understood that we would have to pay more - which I was happy to do so that my parents could enjoy themselves. She claimed we had not tried to call her previously - this was a flat out lie. We called and left a message, as did Hotels.com. I understand a policy is a policy, but the way in which this was handled reflected very poorly on her and the B&B as a whole. Based solely on that interaction I would not recommend staying here.