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Reviews of Staybridge Suites Oak Ridge, an IHG Hotel

3 out of 5
Staybridge Suites Oak Ridge, an IHG Hotel
420 S Illinois Ave, Oak Ridge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 192 reviews" "
Rating 8 - Good. 43 out of 192 reviews" "
Rating 6 - Okay. 12 out of 192 reviews" "
Rating 4 - Poor. 11 out of 192 reviews" "
Rating 2 - Terrible. 7 out of 192 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Walter

Disliked: Cleanliness
Idiots designed the room.
Stayed in a “accessible room” and it was the worst we had ever had. Besides having mold in the shower and toothpaste on the wall (Yes, we have pictures), the room was a joke. No door to the bathroom (because handicapped people don’t need privacy?) the kitchen supplies and microwave were in the upper cabinets so no one in a wheelchair could reach it. The thermostat was also above the height for someone in a wheelchair. The hotel was nice, but they definitely need to hire an accessibly consultant because they have no clue.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here every time I come to Oak Ridge. The staff was AMAZING and so helpful. Great breakfast, great rooms. I have stayed at many hotels and this has topped even the fancier hotels I’ve stayed in! 1000/10 would recommend staying here!
Stayed 2 nights in Nov 2023

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023

8/10 Good

Darion, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Steven

Stayed 1 night in Oct 2023

10/10 Excellent

Katrina, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 stars ⭐️ Great stay thanks to staff who do a great job! Our air conditioning was not working, they tried to fix it, but it still wasn’t working. They moved us to another room. Ladies were very nice and made sure we were happy with the change. Breakfast was the best, excellent set up & tasted great, kudos to the staff again! 😁.
Stayed 3 nights in Jul 2023

10/10 Excellent

Timothy S, Laguna Woods

Traveled with family
Liked: Staff & service, property conditions & facilities
Great staff! Housekeeping could be more attentive. No bathroom door!
Stayed 8 nights in Jun 2023

10/10 Excellent

calvin

Stayed 1 night in Jan 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent suite, and the staff was very helpful. Would highly recommend.
Stayed 3 nights in Jul 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convienent and comfortable… beautiful property and wonderful staff.
Stayed 2 nights in Apr 2022

10/10 Excellent

CYNTHIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable. The staff were all the most friendly that I have seen.
Stayed 2 nights in Apr 2022

10/10 Excellent

Steven

Stayed 3 nights in Apr 2022

2/10 Terrible

Deborah, Brentwood

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed in room 514. When we walked in it had such an awful smell we were all taken back. It smelled awful - like a big animal had been kept in there and not let out for weeks. We went down and asked for any other room. They had none. They gave us a spray bottle of Febreze and offered to come up in the morning to fix it. We went to Walmart and spent over $100 to try to make it better. Nobody slept all night. The next morning a different hotel member said they had numerous complaints and had replaced the carpet and drapes. It clearly was not enough. They should never have rented out this room. They should have done anything to try to fix this. There is no way anyone could stay in this room. There was trash in the hallways that was left the entire time we were there along with dirty towels outside a room. This hotel was dirty. They had the nerve to charge us a $75 dollar pet fee - for what? There is nothing our 8 pound dog could have done to this room to make it any worse. We found another room for Saturday night. Even though the room was not inhabitable and they could do nothing to fix it they would not refund our money for the second night. This was the worst hotel I have ever stayed in by far.
Stayed 2 nights in Apr 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2022

6/10 Okay

Erika

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
I called the property prior to booking and inquired on the pool and was advised it was open and functioning. Upon arriving only to learn that it was not open and closed for maintenance. I had to disappoint a birthday boy whom thought it was having a small family pool party indoors for his birthday.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2022

10/10 Excellent

Doris

Stayed 1 night in Mar 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Alexandra

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Good clean spot with a kitchen. Pet friendly.
Stayed 2 nights in Jan 2022

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was smaller than I expected, room was to cluttered with furniture, had to watch where I walked to make sure I didn't trip. I expected a king bed with a hide a bed couch, that would comfortably fit 4 guest. Room had two double beds, couch was just a couch. Just not what I expected but might work out for other traveling guest. I currently have a charge of 10.00 on my credit card that I wasn't told would be there. Hopefully it will be refunded to me
Stayed 2 nights in Dec 2021

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
Just a beautiful hotel in Oak Ridge. Great location, good breakfast, family friendly.
Stayed 2 nights in Oct 2021

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was wonderful! Everything was very clean, the bathroom was a bit dated - but nothing terrible. Great walkable area with lots of shopping and dining. Internet was a little slow - my fiancé had to work remotely on a laptop one day during our stay and he got kicked off repeatedly throughout the day. Overall we would stay here again!
Stayed 2 nights in Nov 2021

8/10 Good

TAE

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Kindness
Breakfast restaurant waitress asking for a tip?(It may not be)with an unfriendly expression and serving some dishes you don't like? I felt uncomfortable because I felt like I was making a request that wasn't there.
Stayed 2 nights in Oct 2021

10/10 Excellent

David

Stayed 2 nights in Sep 2021

2/10 Terrible

Eryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staying in the smokies?
We booked a non smoking room after a 16 hour car ride. We showed up and the room smelled so strongly of smoke I could barely walk in it. There were smoke stains on the walls and it probably had not been cleaned since the last person was in here.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Very clean and recently updated. Beds were super comfortable!!!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is at least the 4th time we have stayed here. One bedroom suite is fabulous each and every time. We bring our dog and never have any issues. The one bedroom suite gives everyone a little more room to stretch out. Love this property. It is close to family...the reason that I visit Oak Ridge and I think the price we pay is excellent for what we are getting. I find it safe to walk the dogs by yourself outside. Everyone is always friendly and nice. I will stay here again
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The suite that our family of 4 was put in smelled of vomit that had been covered in cleaning products. If you are getting a suite here thinking you will do any cooking, you will be disappointed. The kitchen supplies were sparse.
Stayed 3 nights in Jun 2021

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the suite was nice and cozy.
Stayed 3 nights in May 2021

8/10 Good

Rachel

Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
The hotel was lovely and the room was large and spacious. The staff was very attentive, especially the breakfast attendants. Our main complaint was that there was an odd smell in our room. The hotel allows pets, and it smelled like pet smell trying to be covered up by air freshener. Also, there was a spot in our restroom where there was a leak at some point and there was mold there now.
Stayed 2 nights in Apr 2021

4/10 Poor

Adam

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Went for my kids to be able to swim. Pool was broke. The tvs are so old that there is no hdmi port.
Stayed 2 nights in Apr 2021

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The breakfast was nice and had many options but the room was not clean there was hair in the bathtub and what looked like mold by the access handle for the bath and a dead roach in a cabinet and when i told the staff about it at check out they just replied as okay..
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We have stayed at this hotel multiple times. This past weekend has been the worst experience that I've ever had here. Our room stunk like smoke, the toilet was crooked in the bathroom, there was stuff splattered on the walls in the bathroom, and the shower has a giant crack in it. The parking was horrible. We had to park in the nail salon parking lot next door.
Stayed 1 night in Mar 2021

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
We have stayed here multiple times and absolutely love it. All staff are friendly, the free breakfast has many options, they have to go bags with snacks for guests who come to ride, the rooms are always clean. We will definitely be staying here again when we come to ride Windrock.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and staff was courteous. Near restaurant. Easy access to other streets.
Stayed 1 night in Mar 2021

10/10 Excellent

Ravin

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, room comfort
Fabulous
This is by far one of the nicest hotels I’ve stayed at, do yourself a favor and get the king suite
Stayed 1 night in Jan 2021

6/10 Okay

PHILLIP

Traveled with family
Smells like smoke
Hotel smelled like people were smoking in there rooms. On a few occasions you could smell the odor of marijuana. Understand with Covid that rooms are not cleaned daily and my guess is that some of the patrons that stay there for a week at a time take advantage and smoke anyway
Stayed 2 nights in Jan 2021

10/10 Excellent

Ruthayn

Traveled with family
Liked: Cleanliness, room comfort
Highly Recommend this hotel.
I requested a king size bed and hotels.com put me in a handicapped room that I did not want. Thankfully Staybridge Hotel staff in Oak Ridge, TN put me in a fantastic room. I usually stay at Holiday Inn Express and I really liked this location just as well! Excellent staff and comfortable clean rooms. They put me on the first floor because I had my puppies with me. I definitely would stay here when I visit family again!
Stayed 2 nights in Jul 2020
Response from M Ross-General Manager on Jul 13, 2020
Thank you for taking the time to tell us about your experience at Staybridge Suites KNOXVILLE OAK RIDGE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall wonderful. Clean, friendly, good and tasty food.
Stayed 4 nights in Dec 2019

10/10 Excellent

Cassie

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
Room maintenance was in poor and unsafe conditions. Management was unable to provide a like room type exchange do to HC room requirements.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019