Posted Aug 8, 2016
Hotel staff disappeared from front desk for 30min to an hour. Staff not knowledgeable, we were talked into paying more for a "bigger" room that was actually considerably smaller. The room itself was disgusting: not vacuumed, dirty windows and mirrors, dusty, and smelled of mildew. Fridge didn't work at all, air functioned poorly. The room temp stayed right around 80 degrees. No offer of discount or refund. The manager said, " yeah, everyone was unhappy this weekend. What am I supposed to do about it?"