Fabulous location, beautiful but awkward hotel
Posted Sep 29, 2016
I booked a classic king room in this beautiful, historic hotel across the street from the lovely Ashmolean Museum. I found earlier reviews regarding the quality of furnishings and grounds to be accurate; classic British, very traditional. Check in was relatively quick as I prepaid. Staff initially incorrectly stated I was booked for a double but acknowledged their error and agreed to put me in a king. On arrival to my room my wife and I realized they did put us in twin beds. A call to the front desk yielded a maid who combined the beds; I was told this was their "king" size. Inconvenient given the rate. The bed was comfy but had a definite indentation in the middle where the two beds joined. The room itself was nicely appointed but the bathroom lacked essentials; the shower caused water to drip onto floor due to the odd design of shower door. Moreover, the upper, second shower head mounted to ceiling could not be operated, nor would the heated towel holder function. Staff were called, and although polite but had no answers. The room was comfortable and quiet, although workmen started construction on the room outside our window at 0900. We checked out by 1000. The front desk wanted to charge me for a local call which I made from the room which never connected. They relented when I pointed out the call never connected. Overall, a nice room but the experience was not worth what I paid. Good wifi. Clean room. Wonderful location. Beautiful furnishings. Mediocre service.