Palazzo Cenci Tours

This was our second time staying at this hotel and I’m happy to say that we will definitely come back again when we visit Rome. The location is perfect. You can walk to pretty much everything, which makes it very convenient for exploring Rome. The hotel is clean, comfortable, and the staff are friendly and helpful. We had an issue on our first night because our Expedia reservation incorrectly showed only one guest instead of me, my wife, and our child. This made our check-in experience a little complicated and resulted in additional guest charges. The next day, we spoke with Samanta, and she completely changed our experience. She listened to our concerns, understood the Expedia booking issue, refunded the additional guest charges, and also moved us to a room that matched exactly the Superior Room we had booked and seen in the photos on Expedia. A big thank you to her for being so kind, professional, and helpful. She really took care of us and made sure everything was resolved. Good customer service makes a huge difference, and we really appreciated how she handled everything. We enjoyed the rest of our stay and are very happy we chose this hotel again. Great location, clean rooms, and excellent service. We will definitely be back on our next trip to Rome. Thank you again, Samanta!