Great place, great guest service
Posted May 30, 2016 on Hotels
This was probably one of our top 5 hotels to have ever stayed at. The suite was beautiful, clean & comfortable for our family. On our second night, the hotel's air condition wasn't working but we were still able to open the windows enough to get a cool breeze in the room & the gentleman at the desk (I believe his name was Nathan) was extremely helpful & even offered to bring up some cold drinks if we needed them. He provided excellent guest service in a tough situation as I'm sure many guests were taking their anger out on him for the air conditioner not working; he was kind, courteous, helpful & calm. Our family appreciated his truthfulness about the ac.