2/10 Terrible
Michelle D., Albuquerque, USA
1 dic. 2024
Disappointing
Not as represented - it is a large beautiful home, perfect for entertaining, but not at all comfortable for sleeping 9 adults. It is comfortable for 5 - one king, 2 twins, but the "queen" is a double and there isn't a sofa bed. We asked where the air mattress was and she said - I don't have it, but can door dash one to you tomorrow.. There was a wrap around sofa - we were told "you can push that together to make a bed". So part of our group quickly made reservations at a hotel as this was Thanksgiving weekend.
We heard some beeping the first night and thought it was the refrigerator. Then it started again, and we quickly figured out it was the smoke alarm and it was 16+ feet high. We immediately reached out to Kirsten, but she indicated "that only happens when you take a shower in the middle bedroom and should stop soon". No one was showering. She tried to call for a handyman (she said) but never reached anyone or communicated with us. The beeping continued intermittently (it would stop for several hours, and then start up every 30 seconds or so - ALWAYS at night) for the ENTIRE 5 DAYS. We reached out numerous times, and after day 3 she just quit responding to us at all. We also reached out to VRBO when she quit talking to us. They requested photos and audio recordings of the problems, which we have provided, but have not heard back. Very disappointing - not likely to use VRBO again and would NOT recommend this rental for a group of more than 5. SAD!
Michelle D.
Se hospedó 5 noches en noviembre de 2024