We stayed for 2 weeks , we where supposed to be upgraded since this was a vip hotel , we did not receive anything, I had ordered bday cake which we never received, the staff is not friendly for 2 weeks in a hotel you would expect staff to be friendly, tv and wifi was terrible always disconnected, had the service men try to fix the problem many times without any help, the pool is freezing not easy to get into, chairs at pool are very low and uncomfortable, we lost a key and they charged us 200 bhat, the rooms are very small and bathroom is very small , the beds are comfortable and the ac works well , this is not a 4.5 hotel at best it a 3 star ,