Our experience with this property was unbelievable. In July, made hotel reservations for our October trip to the Steelers game with several friends, many of whom we had not seen since before Covid. Everyone was staying in different hotels on Saturday night and we were meeting up for dinner. My husband and I arrived at the Hampton Inn just after check-in time and were greeted by the front desk staff with "you're going to hate me, but our hotel is overbooked and we have to move you to another hotel". Shocked, we asked where & she said, "you're really going hate me, but it's 30 minutes away by the airport". She presented us with a piece of paper saying our stay would be comped at the other hotel, and although we weren't happy about it, we went on our way. We got to the "new" hotel tucked away at the end of an industrial park, and immediately saw people drinking and doing drugs in the parking lot. I called Hilton's customer service, and spoke with a represented who was shocked this had happened, as apparently it's not proper protocol. He made a call to the Hampton Inn, and came back to tell us there was nothing he could do but pay for our stay at the "dope motel" (our words, not his). Ultimately, we missed dinner with our friends, and had to stay an hour away, which meant we had to drive an hour to the game the following morning. Our entire drive from home should have taken 3 hours, but we were in the car for over 6 hours on Saturday before we found a place to stay.