Itz'ana Resort & Residences

Photo gallery for Itz'ana Resort & Residences

Featured Image
On the beach, white sand
On the beach, white sand
On the beach, white sand
Outdoor pool, pool umbrellas, sun loungers

Overview of Itz'ana Resort & Residences

VIP Access

Itz'ana Resort & Residences

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Mile 20, Main Road, Placencia, Stann Creek District

Explore the area

  • AirportPlacencia (PLJ)6 min drive
  • Popular LocationPlacencia Beach6 min drive
  • Popular LocationMaya Beach8 min drive
  • Popular LocationMonkey River102 min drive

Choose dates to view prices

About this area

Placencia

Located in Placencia, Itz'ana Resort & Residences is on the beach. The area's natural beauty can be seen at Placencia Beach and Maya Beach. Explore all the area has to offer with cave exploring and ecotours.

What's nearby

  • Placencia Beach - 6 min drive
  • Maya Beach - 8 min drive
  • Cockscomb Basin Forest Reserve - 51 min drive
  • Hopkins Village Beach - 72 min drive
  • Monkey River - 102 min drive

Restaurants

  • Limilia — 1 min walk
  • Habanero's — 5 min walk
  • The Quarterdeck Restaurant & Bar — 8 min walk
  • Mangos — 11 min drive
  • Green Parrot — 11 min drive

Getting around

  • Placencia (PLJ) - 6 min drive

About this property

Itz'ana Resort & Residences

4-star hotel by the ocean
Itz'ana Resort & Residences provides amenities like free WiFi and a bar. Treat yourself to a hot stone massage or other spa services. Be sure to enjoy a meal at Limilia, the onsite restaurant.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Breakfast (surcharge), a picnic area, and concierge services
  • Tour/ticket assistance, luggage storage, and a terrace
Room features
All 18 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Hydromassage showers, hair dryers, and shampoo
  • 49-inch LED TVs with Netflix, streaming services, and cable channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 25 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • 24-hour pool access
  • Bicycle rentals
  • Children's pool
  • Outdoor pool
  • Spa services
  • Ziplining

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch LED TV
  • Cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 25 per person (approximately)
  • Rollaway bed fee: USD 50.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Itz'ana Resort Placencia
Itz'ana Resort
Itz'ana Placencia
Itz'ana
Itz'ana & Residences Placencia
Itz'ana Resort & Residences Hotel
Itz'ana Resort & Residences Placencia
Itz'ana Resort & Residences Hotel Placencia

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 9 out of 11 reviews
5 - Excellent 82%
Rating 4 - Good. 1 out of 11 reviews
4 - Good 9%
Rating 3 - Okay. 1 out of 11 reviews
3 - Okay 9%
Rating 2 - Poor. 0 out of 11 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 11 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itz’ana is a great place to relax. The pool was amazing, & the staff are very kind and helpful. The bed is very comfortable & we had some outstanding quality sleeps. The bathroom is really nice as well. I will definitely be recommending the resort to friends and family.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property decoration and gardens
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? The moment we got to the resort we were welcomed by Heidi who brought us to our room. She was the most kind and helpful dront desk person there! Heraldo made our long weekend a blast and kept the drinks flowing. I dont know how many welcome Freshnesses i had, but they never disappointed! The resort itself is magical, like something out of a book. Mark, Juan, and Roland were also very accommodating setting up our shuttle's and golf cart rental which i highly recommend doing. The rooms were impeccable and THAT POOL. You have to see it to believe how prestine and beautiful the Infinity pool is. I cannot wait to come back. Highly recommend!
Stayed 4 nights in Aug 2021

3/5 Okay

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This property is absolutely beautiful and I wish our experience had been better. During our "orientation" Pedro told us that the resort was at full capacity and they might run out of towels at the pool. The AC stopped working in our room in the middle of the night. It was extremely hot, and even with the ceiling fan on, it was impossible to get any sleep. Opening the door to our balcony didn't help at all as the humidity was unbearable and there was no breeze. I called the front desk, but no one answered. I walked over to reception only to find everything was closed and there were no lights on. There was absolutely no one around; not even a nightguard at the desk, as we had been told would be the case after hours. The resort provides you with a Whatsapp contact for staff to use "after hours". I texted and called, but there was no response. In the morning, I saw they had read my messages, but still no one got back to me. After breakfast I walked to the front desk and reported the AC situation in my room. They told me someone would "look into it". By noon there was still no AC. The front desk staff said they had reset the unit and it should be working. I was told if the AC wasn't working by 1pm, they would find me a different room with a working AC. I knew this to be false information! How could they find me a new room if the resort was completely full? Long story short, the AC was never repaired. We paid for 2 sleepless nights.
Stayed 2 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Resort
The pool area is amazing and our room was very comfortable. One of the nicest beds we’ve slept in. Staff were friendly and attentive and were punctual in replying to messages sent before and during our stay. The resort is a 30min cycle out of the village so we made use of the free shuttle and the bikes. The staff very kindly organised a fruit platter in celebration of our anniversary. Highly recommended. We had a fantastic stay but had a problem with the eco credentials the hotel tries to promote (signs in the rooms). We were asked to hang towels that we were happy to reuse (this is what we did) but everyday the housekeeping changed them all. Over a 4 night stay our bedding was changed twice. Housekeeping always lowered the air conditioning to 16c. Although there is some water around the pool served in dispensers, nearly all water was bottled.
Stayed 4 nights in Jul 2021