Nothing about this hotel stay was pleasant.
We checked out three days earlier than expected, and have still not been refunded the balance of those days, although the policy only states that any cancellation fee is only one night. We stayed 5 nights, more than adequate to meet their policy guidelines.
Nobody contacted me back about the refund.
The roof leaked. The "manager" at the front desk tried to make it my fault that the leak had not come to their attention prior to my complaint. Then went on to tell me the woes of their imminent domain fight with the city, and that's why the property is in such disrepair, but would all be updated when the fight was over. The listing says there is a restaurant on-site. There is not. My shower curtain in the first room was torn and had a mildew stain. If they aren't even going to replace a shower curtain, what is the likelihood that they will fix a leaky roof?? Not promising.
This place is a dive, a dump, the customer service is flat at best. I was lied to about when to expect a phone call from the management about my refund - nobody ever called me, despite my own attempts to contact them. The phone number listed does not allow for message because the mailbox is not set up. The only way to contact was through email. No response to date.
