Ratings based on 665 Verified Reviews

4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from mercer county NJ

Sweet 16

Posted Dec 18, 2017
Celebrated our daughter's Sweet 16 with an overnight with her friends. Beautiful hotel and great amenities . Girls enjoyed the pool & gym. Staff was not consistent with friendliness & being helpful. Some were absolutely great while others not so much.
Comment from Hotel Management
Dec 18, 2017 by Emma A., Hotel Management
Dear Mimi, Thank you for your loyalty and business as well as choosing the Westin Princeton at Forrestal Village over our competitors in the area! We truly appreciate it! We are delighted to hear that you and your family have enjoyed your stay, our pool and gym. We were saddened but duly noted your constructive observation on our staff members not being consistent and friendly while assisting the guest and will be addressing it immediately. Thank you for bringing it to our attention. Once again, we thank you for your loyalty and will be looking forward to welcoming you back! In the meantime, we would like to wish you safe travels, a Merry Holiday Season and a Happy (forthcoming) New Year! Sincerely, Emma and Your Westin Princeton Associates.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Very close to Princeton University

Posted Dec 17, 2017
Staff was pleasant, everything was spotless. Very nice room with an extremely comfortable bed.
Comment from Hotel Management
Dec 18, 2017 by Emma A., Hotel Management
What a lovely review with a great rating and sweet compliments towards the Westin Princeton at Forrestal Village and its amenities: our spacious guestrooms and our famour Westin Heavenly Bed! Thanks a lot! Wishing you a very Merry Holiday Season and a Happy New Year! Can't wait to have you back! Sincerely, Emma and Your Westin Princeton Teams.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to Princeton

Posted Dec 11, 2017
Very nice place. Would recommend strongly! Close to Princeton.
Comment from Hotel Management
Dec 12, 2017 by Emma A., Hotel Management
Dear Traveler, Thank you so much for your sweet review and for your recommendation! We are so happy to have your vote! We hope that your next stay is just around the corner! In the meantime, wishing you safe travels and a very Merry Holiday Season! Sincerely, Emma and your Westin Princeton Teams
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Cons: Relationship between the hotel and expedia should be improved to allow for communication and to prevent problems if there are travel changes, etc.
This is a nice hotel and the staff was lovely. We had booked late Thursday night but found out on Friday that our flights would be delayed until Saturday and I when I tried to change the reservation through Expedia and the hotel, both claimed the other had to change it and that there was no way to change it to a one-night stay. That in and of itself would be understandable except that we told the hotel we would not be getting in until Saturday and when we got there, they would not check us in under that reservation because we had been declared a "no arrival." They explained that we could book ANOTHER reservation (and pay... again....) After 25 minutes hemming and hawing, they were finally able to let us keep the original reservation (still with no refund for the first night we had not used). This made for a frustrating late-night check-in after an already delayed arrival from the flight cancellation.
Comment from Hotel Management
Dec 18, 2017 by Emma A., Hotel Management
Dear Guest, Thank you for your feedback and the time you took to report back! Candid comments from our guests are of great value to us in our attempt to improve our level of service and the overall enhancement of the guest experience. We are deeply sorry about your reservation experience and regret if this incident may have marred what would have otherwise been an enjoyable visit to Princeton. We look forward to another opportunity to demonstrate our interest in you, as our Valued Guest! Wishing you safe travels and a very Happy Holiday Season! Sincerely, Emma and your Westin Princeton Teams.
4 out of 5
Recommended
for Everyone
by A verified traveler from westchester,NY

Convenient,clean,classy

Posted Dec 5, 2017
Good staff,accommodating sand convenient ,good rooms, able to check in early
Comment from Hotel Management
Dec 5, 2017 by Emma A., Hotel Management
Dear Traveller, Thank your for the review! We hope that you do return soon to Westin Princeton as we would be delighted to welcome you back! Sincerely, Emma and your Westin Princeton Teams
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and convenient

Posted Dec 4, 2017
Was attending a holiday party at a neighboring restaurant and spent the night. Everything was great.
Comment from Hotel Management
Dec 4, 2017 by Emma A., Hotel Management
Thank you for the delightful feedback! We are happy that your stay was memorable and are looking forward to your return! Wishing you a very merry Holiday Season and hope your week started well! Sincerely, Emma and Your Westin Princeton Teams.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great environment.

Posted Dec 2, 2017
Great attention from the staff, this guy Jairo provided an excelent service.
Comment from Hotel Management
Dec 4, 2017 by Emma A., Hotel Management
Thank you for the short, but glowing review, Angel! We appreciate you taking notice of our staff member Jairo in proving exceptional experience for you and today's travelers! Safe travels and we look forward to welcoming you back soon for another exceptional stay. Sincerely, Emma and Your Westin Princeton Teams
5 out of 5
Recommended
for Everyone
by A verified traveler from New Haven, CT

Unique hotel and dog friendly

Posted Dec 1, 2017
Pros: Starbucks in lobby, overall design, staff, location, dog friendly
Cons: Nothing comes to mind
Location: Forrestal Village is unique and Salt Creek Grille is great place to eat/relax
We have stayed at this location twice , most recently with our dog coming back from Outer Banks. Location is unique due to the village that was created at this location. We also like the restaurant Salt Creek Grille which is next door so we can have a nice dinner and live music. Overall experience was very relaxing for our road trip. Will use this stop again when in the area.....great hotel for the price and overall experience.
Comment from Hotel Management
Dec 1, 2017 by Emma A., Hotel Management
Dear Charles, It's very kind of you to share your thoughts with us with regards to your most recent stay and numerous compliments on the Westin Princeton at Forrestal Village: our Starbucks Cafe, the hotel's design, our devoted staff members, location and guests' amenities! So nice to hear! We wish you a merry Holiday season and can't wait to welcoming you back! Sincerely, Emma and Your Westin Princeton Teams.
5 out of 5
Recommended
for Everyone
by A verified traveler

very cmfortable

Posted Nov 28, 2017
Pros: clean, friendly, pool, fitness center & areas to walk
Convenient for visiting parents in facility across street
Comment from Hotel Management
Nov 29, 2017 by Emma A., Hotel Management
Simply delightful review! Thank you so much! We are excited to have your vote and can't wait to welcome you back! Sincerely, Emma and Your Westin Princeton Teams
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Nov 14, 2017
I made my reservation but needed a handicap accessible room. The accommodation was made upon my arrival with zero difficulty
Comment from Hotel Management
Nov 18, 2017 by Emma A., Hotel Management
Dear Christine, We truly cherish your loyalty and taking the time to share your most recent experience with us and our online community! Thank you for your vote! We will be looking forward to welcoming you back soon! Safe travels in the meantime! Sincerely,