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Reviews

4.6 / 5Wonderful
574 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Cuexcomate Volcano
    4 min drive
  • Popular Location
    Santo Domingo Church
    6 min drive
  • Popular Location
    Triangulo Las Animas Shopping Center
    12 min drive
  • Airport
    Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    29 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Traditional Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Traditional Room, 2 Queen Beds, City View

    Room Amenities

    • City view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Grand Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Balcony, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Balcony, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Puebla

Located in Puebla, Four Points By Sheraton Puebla is in the city center. Puebla Cathedral and Zocalo Square are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center and Val´Quirico. Africam Safari and Parque del Paseo de Los Gigantes are also worth visiting.

Visit our Puebla travel guide
Popular Location

What's nearby

  • Cuexcomate Volcano - 4 min drive
  • Puebla Cathedral - 6 min drive
  • Zocalo Square - 6 min drive
  • Santo Domingo Church - 6 min drive
  • Triangulo Las Animas Shopping Center - 12 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 29 min drive

Restaurants

  • María Ofelia – Restaurant offering international cuisine. Serves breakfast and lunch daily.

About this property

Four Points By Sheraton Puebla

4-star hotel with free valet parking and restaurant
A restaurant, an outdoor pool, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour business center, conference space, and dry cleaning. All 144 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Other amenities available to guests include coffee makers, free local calls, and free bottled water.
Four Points By Sheraton Puebla offers 144 accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle at scheduled times, on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–noon: MXN 210 per person
1 restaurant
1 bar
Room service available

Things to do

Outdoor pool

Family friendly

Dry cleaning service
Laundry facilities
Outdoor pool

Conveniences

Elevator

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Wedding services

Languages spoken

English
Spanish

Business services

24-hour business center
Meeting rooms
Conference space (1485 square feet)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible path of travel
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Heating

Bathroom

Designer toiletries
Hair dryer
Shower

Entertainment

55-inch flat-screen TV
Cable channels

Food and drink

Coffee/tea maker
Free bottled water

More

Connecting rooms available
Desk
Free local calls
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in between 3 PM - 3 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 210 per person (approximately)
  • Airport shuttle fee: MXN 350.00 per room (one-way)
  • Airport shuttle fee per child: MXN 0 (one-way), (up to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Four Points Sheraton Puebla Hotel
  • Four Points Sheraton Puebla
  • Four Points By Sheraton Puebla Hotel
  • Four Points By Sheraton Puebla Puebla
  • Four Points By Sheraton Puebla Hotel Puebla
4.6

Wonderful

5 - Excellent
397
4 - Good
133
3 - Okay
28
2 - Mediocre
9
1 - Poor
7
4.7
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La vista al volcan, la ubicación y que tuviera facilidad de las bicicletas por ejemplo

Stayed 1 night in Jan 2020

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

This is a newer property, in that regard, everything was great. My one compliant is that the front desk staff at my late night checkin was rude, unwelcoming, condescending, and communicated poorly.

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is approximately one year old, excellent conditions, staff is very nice and helpful. The gym is small but has everything for a nice workout, swimming pool small but clean. The buffet has many options and the food is very tasty. Highly recommended.

Stayed 2 nights in Dec 2019

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 1 night in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great stay

    We had a suite. Room was clean, comfortable and had newer finishes. The bathroom was large with double sinks and very clean. Every staff encounter was 5 star. I would highly recommend this hotel to anyone

    Stayed 5 nights in Oct 2019

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