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Overview of Collection O Hotel Del Portal

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Featured Image
Balcony
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Collection O Hotel Del Portal

3.5 out of 5

3.7/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Parking available
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationZocalo Square2 min walk
    Popular LocationPuebla Cathedral4 min walk
    Popular LocationArtist Quarter8 min walk
    AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)45 min drive

Choose dates to view prices

Deluxe Double Room

  • 132 sq ft
  • Sleeps 2
  • 1 Queen Bed

Family Room

  • 132 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

Standard Double or Twin Room

  • 132 sq ft
  • Sleeps 6
  • 3 Double Beds

Standard Room

  • 132 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room, City View

  • 132 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Room

  • 132 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Suite

  • 132 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Quadruple Room

  • 132 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Twin Room

  • 132 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Triple Room

  • 132 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Twin Room

  • 132 sq ft
  • Sleeps 2
  • 2 Twin Beds

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s) OR 2 Twin Bed(s)

About this area

Puebla

Located in Puebla's Puebla Historic Center neighborhood, Collection O Hotel Del Portal is in the city center. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks and Africam Safari is a popular area attraction. Val´Quirico and National Museum of Mexican Railroads are also worth visiting.
Popular Location

What's nearby

  • Zocalo Square - 2 min walk
  • Poblano de Arte Virreinal Museum - 3 min walk
  • Puebla Cathedral - 4 min walk
  • Los Sapos Bazaar - 6 min walk
  • Artist Quarter - 8 min walk

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Hermanos Serdan Intl. Airport (PBC) - 45 min drive

Restaurants

  • LA NOGADA — 1 min walk
  • Zaranda Café — 3 min walk
  • Sabor A La Puebla — 3 min walk
  • La Zanahoria — 4 min walk
  • Casa Real Poblana — 4 min walk

About this property

Collection O Hotel Del Portal

Colonial Puebla hotel in Puebla Historic Center, walk to Zocalo Square
Along with a restaurant, this hotel has valet parking and a business center. WiFi in public areas is free. Other amenities include a meeting room, concierge services, and dry cleaning. All 88 rooms feature modern comforts like flat-screen TVs with satellite channels, along with free WiFi. Other amenities available to guests include room service, free local calls, and free bottled water.
Collection O Hotel Del Portal offers 88 accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hair dryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 80 per day; includes in/out privileges)

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning deposit: MXN 750 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: MXN 80 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

del Portal
del Portal Puebla
Hotel del Portal
Hotel del Portal Puebla
Hotel Portal Puebla
Portal Puebla
Hotel del Portal Puebla
Collection O Del Portal Puebla
Collection O Hotel Del Portal Hotel
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal Hotel Puebla

Frequently asked questions

Can I cancel my reservation for free at Collection O Hotel Del Portal and receive a full refund?
Yes, Collection O Hotel Del Portal offers free cancellation on select room rates, because flexibility matters! Please refer to Collection O Hotel Del Portal cancellation policy on our site for more details about any exclusions or requirements.
Is Collection O Hotel Del Portal pet-friendly?
No, pets are not allowed at this property.
How much is parking at Collection O Hotel Del Portal?
Valet parking is available for MXN 80 per day.
What time is check-in at Collection O Hotel Del Portal?
Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Collection O Hotel Del Portal?
Check-out is at 1 PM. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Collection O Hotel Del Portal located?
Located in Puebla Historic Center, this hotel is steps from Poblano de Arte Virreinal Museum and Zocalo Square. Puebla Cathedral is 0.2 mi (0.3 km) away. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 71 out of 291 reviews
5 - Excellent 24%
Rating 4 - Good. 118 out of 291 reviews
4 - Good 41%
Rating 3 - Okay. 60 out of 291 reviews
3 - Okay 21%
Rating 2 - Poor. 23 out of 291 reviews
2 - Poor 8%
Rating 1 - Terrible. 19 out of 291 reviews
1 - Terrible 7%

4.0/5

Cleanliness

3.9/5

Staff & service

3.9/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia
Las habitaciones y la estancia muy bien. En el restaurante un poco ocupados los meseros y tuve que cambiar mi orden dos veces por falta de platillos en cocina. Al final solo me descontaron el pan dulce como cortesía.
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oing to Puebla I recommend this hotel
Great location. Excellent service. If you go to Puebla stay at this hotel. It is not necessarily a 5 star hotel, but it is great. The building is very old but well maintained.
Stayed 1 night in Sep 2020

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel. Hot roon
Room was hot. No a/c, just a fan no windows to open, outside was cool.
Stayed 1 night in Mar 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

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