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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property
Beach spa retreat walking distance from Playa Dorada Golf Course

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Minibar, in-room safe, individually decorated, individually furnished
Breakfast meal
Lobby sitting area

Reviews

7.4

Good

Popular amenities

  • All inclusive
  • Bar
    BarBar
  • Hot Tub
    Hot TubHot Tub
  • Pool
    PoolPool
  • Parking included
    Parking includedParking included
  • Spa
    SpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM
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About the neighborhood

Map
Playa Dorada Complex, Puerto Plata, 570000

What's nearby

  • Playa Dorada Golf Course - 1 min walk
  • Playa Dorada - 7 min walk
  • Embassy of the United States Dominican Republic - 7 min drive
  • Malecón De Puerto Plata - 8 min drive
  • Puerto Plata Cable Car - 9 min drive

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 25 min drive

Restaurants

  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min drive
  • ‪da Mario - ‬2 min walk
  • ‪El Mercado Restaurant - ‬3 min drive
  • ‪Gran Ventana Beach Bar - ‬5 min walk
  • Be Live Buffet Restaurant

About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

Upscale all-inclusive resort near Playa Dorada Golf Course
Located close to Lorilar Ranch, Viva Heavens by Wyndham, A Trademark All Inclusive provides 18 holes of golf, a beach bar, and a poolside bar. This resort is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Treat yourself to a body treatment, a manicure/pedicure, or a massage at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include volleyball, kayaking, and sailing. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • An outdoor tennis court, concierge services, and multilingual staff
  • ATM/banking services, a 24-hour front desk, and a gift shop
  • Guest reviews say great things about the helpful staff
Room features
All 180 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Childcare services and free infant beds
  • Recycling and LED light bulbs
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18 holes of golf
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkeling
  • Spa tub
  • Surfing/bodyboarding
  • Windsurfing

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 2015
  • Designated smoking areas
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Viva Heavens by Wyndham, A Trademark All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–7:00 PM.

How much does it cost to stay at Viva Heavens by Wyndham, A Trademark All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Viva Heavens by Wyndham, A Trademark All Inclusive on Aug 25, 2024 start from $272.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viva Heavens by Wyndham, A Trademark All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Viva Heavens by Wyndham, A Trademark All Inclusive?

Self parking is free at this property.

What time is check-in at Viva Heavens by Wyndham, A Trademark All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Viva Heavens by Wyndham, A Trademark All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Viva Heavens by Wyndham, A Trademark All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, surfing/body boarding, bicycling, and more.

Where is Viva Heavens by Wyndham, A Trademark All Inclusive located?

Located in Playa Dorada, this beachfront resort is next to a golf course and within 3 mi (5 km) of Playa Dorada Golf Course and Lorilar Ranch. Amber Museum is 4.3 mi (6.8 km) away.

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 252 out of 745 reviews" "
Rating 8 - Good. 219 out of 745 reviews" "
Rating 6 - Okay. 130 out of 745 reviews" "
Rating 4 - Poor. 69 out of 745 reviews" "
Rating 2 - Terrible. 75 out of 745 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the rain, a lot of water entered the room. We did not like that starting from 6:00 AM on the day we were supposed to check out at 12 PM, the internet service was already cut off. I don't think it's fair because we still had 6 more hours.
Stayed 2 nights in Jul 2024

10/10 Excellent

Arismendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

6/10 Okay

Daisy

Traveled with family
Liked: Cleanliness
Check in took an hour, we had to wait standing up in the heat with no water. The rooms leak water from air conditioning. The staff seems lost. There were no wash clothes in bathroom. My nephew hurt his ankle and they didn’t have ice packs or first aid kit in site. The food was good, only one restaurant opens per night. You have to be VIP to get good liquor and better amenities, but we had no idea on how to upgrade. We were at the beach and had to walk to main building to BUY a bottle of wine. We were tired of going back to car for small cups. The beach is a long walk from resort. The entertainment staff was excellent. I enjoyed my stay because of them. They got my nephew a bandage & ice. The entertainment staff always checked on us and tried their best to make our stay a pleasant one.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Viva Wyndham hotel in Playa Dorada and wanted to provide some feedback. The theater show content was not suitable for children, the food menu lacked variety, there was no cash available at the front desk, and other guests' speakers in the pool area were disruptive. I checked out one day earlier due to these issues. Thank you for considering my feedback.
Stayed 3 nights in Jul 2024

6/10 Okay

Danielle

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was.mostly very pleasant and good food. Lovely staff. The gym was well equiped. The room was ok. Found there was an old smell. Glass doors were not closing properly. The spa has great staff but it was not special. Love he service. Thank you!
Stayed 8 nights in Jul 2024

4/10 Poor

Ralph

Traveled with family
Liked: Staff & service
Disliked: Amenities
I did like the service of the staff they do have. But the resort is understaffed, not safe, on the verge of uncleanliness. For a cheaper price the trip would of been worth it but paid for a good resort and this hotel is not it.
Stayed 3 nights in Jul 2024

6/10 Okay

Griselda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This property need more activity in the night the food more healthy and more good the staff was well but I gave extra money because I did not have change and the people did not give me my money back
Stayed 2 nights in Jul 2024

8/10 Good

ARACELYS, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Jun 2024

8/10 Good

Ynes Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice
Stayed 4 nights in Jul 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

joselina

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Fausto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice place. The food was amazing, the only problem that I don’t like was the staff and the service. they always welcome you with the angry face like they don’t want work or assist you.
Stayed 3 nights in Jul 2024

10/10 Excellent

Elvis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service staff was efficient WiFi was no good
Stayed 4 nights in Jul 2024

2/10 Terrible

Nerissa

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Maytee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que no deben mejorar es la variedad en el buffet , no tenían mangu en el desayuno ni helados en las comidas . Por lo demás todo perfecto y el sabor de las comídas espectacular
Stayed 6 nights in Jun 2024

6/10 Okay

Rodolfo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property need to lot renovation in different areas
Stayed 3 nights in Jun 2024

6/10 Okay

Alexis

Traveled with family
Liked: Amenities
Decent for affordability
Stayed 4 nights in Jun 2024

6/10 Okay

ronald

Liked: Cleanliness
Expedia advertised this property as a pay upon arrival but i was charged shortly after the cancellation period ended. When i was trying to get a refund for the inaccuracy the reservation staff kept dogding Expedia forcing me to arrive at the property. Expedia also advertised this properyt at a higher price than what the property charges on their website. I was disappointed by the whole experience.
Stayed 2 nights in Jun 2024

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Yasmin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff lacking the expertise of providing a truly memorable experience. We had to wait for our room way past check-in time. Necessities such as extra towels (we were provided two only and booked for 4) were difficult to get. Food on the other hand was a plus
Stayed 2 nights in Jul 2024

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Ana Anyeli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. I liked the staff and attention I received during my time at this hotel. I loved that they had cats around the area as I’m a cat lover myself. I found this hotel to be perfect If you prefer more of a comfortable, passive vibe.
Stayed 4 nights in Jun 2024

2/10 Terrible

Inris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Oscar, Davenport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and comfortable place to stayin puerto plata.. super nice staffs
Stayed 2 nights in Jun 2024