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Reviews of Quality Inn And Suites Levis

3.5 out of 5
Quality Inn And Suites Levis
5800 rue des Arpents, Levis, QC

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 672 out of 948 reviews
5 - Excellent 71%
Rating 4 - Good. 247 out of 948 reviews
4 - Good 26%
Rating 3 - Okay. 16 out of 948 reviews
3 - Okay 2%
Rating 2 - Poor. 8 out of 948 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 948 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Quiet hotel. Good breakfast.
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff were friendly, easy access from highway. A little loud due to proximity to highway but that wasn’t a concern to us, had a nice corner room with lots of windows.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 21, 2021
We're glad we met you're expectations, Steph. We look forward to welcoming you back!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is showing it’s age but is extremely clean and well maintained.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 18, 2021
Thank you Elizabeth. We look forward to welcoming you back!

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect great staff, very clean, kudos to the cleaning staff. Very pleased with the breakfast buffet served by a staff member due to COVID. My only complaint was the mattress was too firm for our liking. Would definitely go back.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 18, 2021
We'll be more than pleased to welcoming you back, Joanne! Have a great day!!

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with the a/c not working and after 4.5 hours in an 28°C room, we were moved to a different room where it was working. It was also a problem getting a (partial) refund because of booking through Expedia. Ain't that a kettle of fish.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 18, 2021
We are sorry for the inconvenience (a/c), Gregory. Ever if it seems easy from the outside, the contract between parties are quite straight and there is not much we can do about it. We thank you for your understanding. Best regards,

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient and well appointed.. Great staff …
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 18, 2021
Thank you for your comments, Stephen. We look forward to welcoming you back!

5/5 Excellent

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-run hotel, and very accommodating for our dog! Good location right off the highway and next to a Timmy's :)
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 13, 2021
Thank you for your comments, Eric. We look forward to welcoming you and doggy back!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great breakfast.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 11, 2021
Thank you, Diane! Have a great day!

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you want a quick overnight stay off of the TransCanada highway. Very easy drive to old Levis.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 11, 2021
Thank you for your comments, Linda! We look forward to welcoming you back!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and bright property. Overnight charger for electric vehicle was appreciated. Good breakfast included.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 11, 2021
Thanks, Robert! We look forward to welcoming you back!

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. They changed easily to English for us. The hotel was clean and seemed like it should be more expensive than the price we paid. (Not that I’m complaining about that) The hot breakfast was delicious and a nice perk during covid times. The only things I couldn’t understand was why the bottom sheet was not a fitted sheet - it kept coming loose- not a major thing, and there was no fan in the bathroom so it got quite steamy during a shower. Overall a very pleasant stay and would recommend.
Stayed 1 night in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 12, 2021
We thank you for your comments, Anne. The hotel has a central ventilation system set on specific times. As for the sheet, we do not have enough information to find the room you were in and check with the maid. We hope to have the pleasure to welcoming you back. Best regards,

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities
Our room and the hotel in general was very clean / spotless! There was nothing we did not like.
Stayed 2 nights in Oct 2021
Response from Danielle- Adjointe aux communications on Oct 5, 2021
Grrreat! Thank you! We look forward to welcoming you back, Percy!

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Liked the french doors in the room to seperate the 2 beds
Stayed 1 night in Sep 2021
Response from Danielle- Adjointe aux communications on Oct 4, 2021
Thank you, Leah! We look forward to welcoming you back!

5/5 Excellent

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique, but really enjoyed our stay.
Stayed 1 night in Sep 2021
Response from Danielle- Adjointe aux communications on Oct 4, 2021
Thank you Eric. We look forward to welcoming you back!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In these pandemic times, they did a wonderful job and the staff were extremely welcoming and pleasant.
Stayed 2 nights in Sep 2021
Response from Danielle- Adjointe aux communications on Oct 4, 2021
Thank you very much, Arthur! We look forward to welcoming you back !

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good breakfast.
Stayed 1 night in Sep 2021
Response from Danielle- Adjointe aux communications on Sep 30, 2021
Great, Daryl! We look forward to welcoming you back!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff. They all seem to love their job and only want to offer clients the best experience, specially the wonderful woman serving breakfast. I highly recommend this hotel.
Stayed 1 night in Sep 2021
Response from Danielle- Adjointe aux communications on Sep 30, 2021
We agree with you, Lyne...our team is exceptional! Thank you for your comments! We look forward to welcoming you back!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Five stars
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 27, 2021
Grrrreatttt! We look forward to welcoming you back!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and clean room
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 27, 2021
Thank you for your comments, Kevin! We look forward to welcoming you back!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean property. Priced right.
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 23, 2021
Thank you Laird! We look forward to welcoming you back soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel.
Stayed 2 nights in Sep 2021
Response from Danielle- Adjointe aux communications on Oct 12, 2021
Great! Thank you, Brenda! We look forward to welcoming you back!

5/5 Excellent

Liked: Cleanliness, staff & service
We upgraded to large tub and separate shower. No handrails on tub. Room was lovely and large. Hallways very warm, 80 degrees. Perfect temp for pool area which we enjoyed but much too warm in hallways. Overall spotless with very attentive and polite staff.
Stayed 4 nights in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 21, 2021
Thank you for taking time to complete the survey and add your comments, Jim. We take good note of them. We lok forward to welcoming you back!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Covid regulations followed to a T. Staff friendly and helpful. Excellent breakfast served with the hardest working ans accommodating lady who had to conform with Covid protocols.
Stayed 3 nights in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 21, 2021
Thank you so much, John. We'll advise the breakfast's lady of your appreciation. We look forward to welcoming you back!

5/5 Excellent

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast service and the 24hr coffee machine.
Stayed 2 nights in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 9, 2021
Thank you, Irfan! We look forward to welcoming you back!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway but not noisy. Restaurants nearby. Staff friendly and helpful. Would stay there again.
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 8, 2021
We look forward to welcoming you back, Philip!

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Enjoyed our stay in a clean comfortable room.
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 8, 2021
Thank you Janice! We look forward to welcoming you back!

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 8, 2021
Thank you, Steve! We look forward to welcoming you back!

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 1 night in Sep 2021
Response from Danielle - Adjointe aux communications on Sep 8, 2021
We can't wait to welcoming you back!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with friendly staffs who put customers first
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Sep 8, 2021
Your satisfaction is our priority! We look forward to welcoming you back!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le lit était très confortable. Nous sommes restés que pour 1 seule nuit et n’avons pas profité réellement des lieux mais de ce que nous avons vécu et vu, c’est très bien. Nous recommandons cet endroit.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 31, 2021
Merci beaucoup Josée! Au plaisir de vous accueillir à nouveau et peut-être pour un plus long séjour!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 31, 2021
We look forward to welcoming yo back, Richard! Thank you for the perfect score!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well kept and the hot breakfast was great, even during a pandemic. My only complaint is that because it’s beside the major highway, you can hear the trucks and traffic.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 23, 2021
Do not hesitate to request a room on the other side of the building when making you're next reservation, Anonymous! We look forward to welcoming you back!

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless check-in, excellent staff, nice quiet room with view of highway.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 23, 2021
Thank you for your comments, Anonymous! We look forward to welcoming you back!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access in and out of the hiway.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 23, 2021
Thank you for taking the time to complete the survey, Anonymous! We greatly appreciate! See you back soon!

5/5 Excellent

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here while travelling from NB to Ottawa. It is so convenient to the main highway and perfect for our needs. The rooms are large and everything is clean and well maintained. The property is close to restaurants that deliver. We ordered from St. Huberts and received a knock on our door within 30 minutes. The free breakfast in the morning is excellent with lots of choices and friendly staff. Staff are fluent in French and English.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 19, 2021
We thank you for your comments, Anonymous! We look forward to welcoming you back!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great location, very clean, I recommend.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 19, 2021
Thank you, Anonymous! We look forward to welcoming you back!

5/5 Excellent

Traveled with partner
Liked: Staff & service
Very clean
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Sep 8, 2021
We look forward to welcoming you back, Anonymous!

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service, excellent breakfast! Clean!
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 9, 2021
WOW! Thanks, we're glad that you enjoy our breakfast buffet.

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located right next to the highway which was convenient.
Stayed 1 night in Aug 2021
Response from Danielle - Adjointe aux communications on Aug 3, 2021
Thanks for sharing your comments and giving us 5/5!

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my 2nd stay .Everything was perfect. Kids enjoyed the swimming pool. I recommend.
Stayed 1 night in Jul 2021
Response from Danielle - Adjointe aux communications on Aug 3, 2021
We're happy that you like it! Thanks for rating us 5/5.

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, excellent hotel!!
Stayed 1 night in Jul 2021
Response from Danielle - Adjointe aux communications on Aug 3, 2021
Wow! Thanks for theses words! Will share will the team.

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff and clean rooms.
Stayed 1 night in Jul 2021
Response from Danielle - Adjointe aux communications on Jul 30, 2021
Thanks for sharing your experience with us! Hope to you see you again.

5/5 Excellent

Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service
Liked it all . Staff very accommodating
Stayed 1 night in Jul 2021
Response from Quality Inn & Suites Lévis on Jul 25, 2021
Thank you for your feedback. Your opinion is important for us and we look forward to seeing us again at our hotel!

5/5 Excellent

Stayed 1 night in Jul 2021
Response from Danielle - Adjointe aux communications on Jul 23, 2021
Merci beaucoup Adrienne! Au plaisir de vous accueillir à nouveau!

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good breakfast I would return
Stayed 1 night in Jul 2021
Response from Danielle - Adjointe aux communications on Jul 23, 2021
We look forward to welcoming you back!

5/5 Excellent

Stayed 2 nights in Jul 2021
Response from Danielle - Adjointe aux communications on Jul 23, 2021
Au plaisir de vous accueillir à nouveau!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charging station for electric car is a big plus! Hot breakfast was pefect, varied, friendly staff. Room was clean and comfy.
Stayed 2 nights in Jul 2021
Response from Quality Inn & Suites Lévis on Jul 17, 2021
Thank you for your feedback and your kind comments. Your opinion is important to us and we look forward to seeing you again!

5/5 Excellent

Liked: Staff & service
Stayed 1 night in Jul 2021
Response from Danielle - Adjointe aux communications on Jul 16, 2021
Thank you for the great score, Peter! We look forward to welcoming you back!