All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Amy McMahon, Assistant Manager on Apr 14, 2024
Dear Raymond,Thank you for your glowing review and top rating! We're delighted to hear that you enjoyed your time at Mercure Queenstown. Our team works hard to ensure every guest feels well taken care of, so it's wonderful to hear that you felt pampered during your stay. We hope to have the pleasure of welcoming you back soon for another exceptional experience.Best regards,The Mercure Queenstown Team
8/10 Good
Kevin
Apr 7, 2024
Liked: Cleanliness, staff & service, amenities
.
Kevin
Stayed 2 nights in Apr 2024
Response from Amy McMahon, Assistant Manager on Apr 10, 2024
Dear Kevin,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your feedback with us. We are delighted to see that you rated your experience with us an 80 out of 100. Your satisfaction is our top priority, and we are glad to hear that you had an overall enjoyable stay.If there are any specific aspects of your experience that you would like to share or any areas where we could further improve, please don't hesitate to let us know. Your feedback is valuable to us as we continuously strive to enhance the quality of our services.We hope to have the pleasure of welcoming you back to Mercure Queenstown Resort in the future for another great stay.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
Response from Amy McMahon, Assistant Manager on Apr 10, 2024
Dear Ioan,Thank you for choosing to stay at Mercure Queenstown Resort and for sharing your rating with us. We're glad to hear that you had a positive experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is valuable to us as we continuously strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
Response from Amy McMahon, Assistant Manager on Apr 10, 2024
Dear Tracey,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the lovely views during your time with us.We strive to provide our guests with memorable experiences, and it's fantastic to know that you found the scenery to your liking. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Queenstown.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
The breakfast was cold and chewy, it was $32 per person so for all 3 of us when we didn’t eat much at all $96 was way over the top.
The staff how ever are fantastic- if we were to stay again it would definitely be because of the helpful lovely staff from as soon as we walked in the door u til we left again
Thank you
lynette
Stayed 1 night in Apr 2024
Response from Fanny Wanpouille on Apr 6, 2024
Thank you Lynette for sharing your experience. We're sorry to hear that you weren't satisfied with the breakfast and felt it was overpriced. We'll address this with our team to make improvements. However, we're glad to hear that you found our staff helpful and lovely. We hope to have the chance to welcome you back and provide a better experience next time.Kind Regards,Fanny WanpouilleAssistant Manager
It is next door to qrc resort where we needed to go.
Parking is great in the morning but terrible if you leave about 6pm there are no parks when you get back and none on the street either
We could constantly hear the groaning of the elivator and hear the neighbours talking most of the night
lynette
Stayed 2 nights in Mar 2024
Response from Fanny Wanpouille on Apr 6, 2024
Dear Lynette,Thank you for letting us know about your experience. We're happy our location suited your needs. We're sorry about the parking and noise issues you encountered. We'll work on improving these areas for a better stay next time. We appreciate your feedback and hope to see you again soon.Kind Regards,
Excellent place to stay with family and lot’s of thing to do around.
Jaswinder
Stayed 3 nights in Mar 2024
Response from Fanny Wanpouille on Apr 6, 2024
Dear Jaswinder,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found plenty of activities for your family nearby. We hope to welcome you back soon for another wonderful experience.Kind Regards,
Good view and nice room. Friendly staff . Parking is a pain though
Swathi Sri
Stayed 2 nights in Jan 2024
Response from Fanny Wanpouille on Apr 6, 2024
Dear Swathi Sri,Thank you for your feedback! We're glad you enjoyed the view, room, and found our staff friendly. We apologize for any inconvenience regarding parking. We'll do our best to address this issue and improve your experience. We appreciate your understanding and hope to welcome you back soon.Kind Regards,
Property is very nice, it would be great to have a balcony. Thank you
YONGQIAN
Stayed 2 nights in Mar 2024
Response from Amy McMahon, Assistant Manager on Mar 26, 2024
Dear Yongqian,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We're glad to hear that you found our property to be very nice.We appreciate your suggestion regarding the addition of balconies to our rooms. While our rooms do not currently feature balconies, we will certainly take your feedback into consideration as we continue to enhance our facilities and offerings.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
James
Mar 11, 2024
Beautiful view over looking the lake.
James
Stayed 1 night in Mar 2024
Response from Amy McMahon, Assistant Manager on Mar 26, 2024
Dear James,Thank you for sharing your wonderful feedback on Expedia! We're thrilled to hear that you enjoyed the beautiful view overlooking the lake during your stay with us.Should your travels bring you back to Queenstown, we would be honored to welcome you again for another memorable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Steven
Feb 26, 2024
Steven
Stayed 3 nights in Feb 2024
Response from Amy McMahon, Assistant Manager on Mar 26, 2024
Dear Steven,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
Fantastic view from the room of the lake and mountains. Dining options limited
david
Stayed 2 nights in Feb 2024
Response from Amy McMahon, Assistant Manager on Mar 2, 2024
Dear David,Thank you for choosing Mercure Queenstown Resort and for sharing your feedback with us.We are pleased to hear that you enjoyed the fantastic view of the lake and mountains from your room. It's our aim to provide our guests with memorable experiences and breathtaking vistas.We appreciate your comments regarding the dining options. We continually strive to enhance our offerings, and your feedback will certainly help us in this regard. We have recently updated our bar menu, to include more options, including pizzas and other tasty treats.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Uele
Traveled with partner
Feb 16, 2024
Liked: Cleanliness, amenities
Good service nice view & good people
Uele
Stayed 2 nights in Feb 2024
Response from Amy McMahon, Assistant Manager on Mar 2, 2024
Dear Uele,Thank you for choosing Mercure Queenstown Resort and for sharing your positive feedback with us.We are delighted to hear that you enjoyed your stay and that our service, along with the picturesque views, met your expectations. Providing excellent service and creating memorable experiences for our guests are our top priorities.We truly appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
10/10 Excellent
Tiana
Feb 5, 2024
Tiana
Stayed 3 nights in Feb 2024
Response from Amy McMahon, Assistant Manager on Mar 26, 2024
Dear Tiana,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
Mercure is a beautiful property with a nice view of the lake. We enjoyed our stay fully. We got dinner at the restaurant in the hotel that also has an amazing view. Buffet breakfast was decent. 5 star property. Plenty of parking available. It is a 5 min drive to the city centre but we didn’t mind.
Nimisha
Response from Amy McMahon, Assistant Manager on Feb 5, 2024
Dear Nimisha,Thank you for choosing Mercure Queenstown Resort and for sharing your wonderful experience with us. We are delighted to hear that you found our property beautiful with a nice view of the lake, and that you enjoyed your stay fully.It's fantastic that you had a positive dining experience at our restaurant, appreciating the amazing view. We're also glad you enjoyed the buffet breakfast and found our property to be a 5-star experience. Your mention of the ample parking and the short drive to the city centre is much appreciated.We value your feedback and are thrilled to have provided you with a memorable stay. We look forward to welcoming you back for another enjoyable experience.Best regards,Mercure Queenstown Resort reservations agent
Parking was inadequate, had to park on roadside every time when we return late, could be the reason for peak season,
Also ground floor general toilets were not clean, not even enough toilet papers. Not good,
IFTEKHER
Stayed 4 nights in Jan 2024
Response from Amy McMahon, Assistant Manager on Feb 5, 2024
Dear IFTEKHER,Thank you for taking the time to share your feedback with us. We appreciate your perfect score and are pleased to hear that overall, your stay at Mercure Queenstown Resort was satisfactory.We apologize for the inconvenience you faced regarding the parking situation and cleanliness of the ground floor general toilets. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. Please be assured that your feedback will be taken seriously, and we appreciate your understanding.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Mercure Queenstown Resort reservations agent
Response from Amy McMahon, Assistant Manager on Jan 28, 2024
Dear Sriram,Thank you for the stellar 5-star review on Expedia! We're delighted to hear you enjoyed the stunning views from your lakeview room at Mercure Queenstown Resort. Your appreciation means a lot to us. Should you have any more feedback or if there's anything specific you loved about your stay, please share. We look forward to welcoming you back for another memorable experience.Best regards,The Mercure Queenstown Resort Team
8/10 Good
George
Traveled with group
Jan 23, 2024
Liked: Amenities
George
Stayed 3 nights in Jan 2024
Response from Amy McMahon, Assistant Manager on Jan 28, 2024
Dear George,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team
Response from Amy McMahon, Assistant Manager on Jan 28, 2024
Dear Aman,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team
Response from Amy McMahon, Assistant Manager on Jan 28, 2024
Dear Ashish,Thank you for the fantastic 5-star review on Expedia! We're thrilled to hear you had a wonderful experience at Mercure Queenstown Resort. If there are any specific highlights you'd like to share or suggestions for improvement, feel free to let us know. Your feedback is invaluable. We look forward to hosting you again for another exceptional stay.Warm regards,The Mercure Queenstown Resort Team
Response from Jamaica Gamero Corio on Jan 16, 2024
Dear Amie ,Thank you for sharing your feedback. We appreciate your suggestion regarding the pool temperature. Providing a comfortable and enjoyable experience for our guests is important to us. Your input helps us understand areas where we can make improvements. If you have any more details or specific suggestions, feel free to let us know. We value your comments, and we hope to have the opportunity to enhance your experience in the future.Jamaica Gamero CorioAssistant Manager
10/10 Excellent
Balkrushna
Jan 12, 2024
Balkrushna
Stayed 5 nights in Jan 2024
Response from Jamaica Gamero Corio on Jan 16, 2024
Dear Balkrushna We very much appreciate your comments regarding your stay at the Mercure.It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best RegardsJamaica Gamero CorioAssisant Manager
Response from Jamaica Gamero Corio on Jan 16, 2024
Thank you for sharing your positive feedback about the Mercure Queenstown, we appreciated!We hope to see you anytime soon.Jamaica Gamero Corio
2/10 Terrible
Jie
Jan 7, 2024
Jie
Stayed 1 night in Jan 2024
Response from Jamaica Gamero Corio on Jan 16, 2024
We very much appreciate your comments regarding your stay at the Mercure Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jamaica Gamero CorioAssistant Manager
The rooms were old & rundown. We paid $760 for 1 night - we expected a luxury, but our room was old & outdated. The carpet was all coming away from the edges of the room! The bathroom was basic & the shower wasn’t clean. Even our view from the room was obstructed by the long grass & a very outdated metal fence.
Leah
Stayed 1 night in Dec 2023
Response from Jamaica Gamero Corio on Jan 16, 2024
Dear Leah Thank you for taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay. We understand the importance of a comfortable and enjoyable accommodation. Your feedback is valuable, and we'll use it to address the issues you've mentioned. We strive to provide a high standard of service, and we regret if we fell short of your expectations on this occasion.If you have any additional details or specific concerns you'd like to share, please feel free to provide them. We appreciate your input as it helps us improve and deliver a better experience for our guests.Best Regards,Jamaica Gamero CorioAssistant Manager
Response from Jamaica Gamero Corio on Jan 16, 2024
Thank you for sharing your experience! We're delighted to hear that you had a lovely time during your stay at MercureWe hope to see you again anytime soon.Best RegardsJamaica Gamero Corio
The lake view was awesome. Among the hotels we stayed, this one offers the most stunning view. This great is a great option if you are ok being a bit far from downtown. Driving to downtown takes 10 mins.
The parts we didn't quite like were that breakfast choices were a bit limited and parking space filled up after 10 pm.
Xin
Response from Jamaica Gamero Corio on Jan 9, 2024
Dear Xin, it's wonderful to hear you enjoyed the stunning lake view during your stay! Being a bit further from downtown can provide a peaceful retreat. I apologize for the limited breakfast choices and the challenge with parking availability after 10 pm. Your feedback is invaluable and will help us enhance our services. Should you have any other preferences or need assistance for your next stay, please feel free to let us know. Your comfort is important to us!Jamaica Gamero CorioAssistant Manager
We had a beautiful view from our room, the staff were very friendly
Leah
Stayed 1 night in Dec 2023
Response from Jamaica Gamero Corio on Jan 9, 2024
Dear Leah,It's fantastic to hear you enjoyed the beautiful view from your room and found our staff to be friendly. Thank you for sharing your picture with us! We hope you had a wonderful stay, and we could welcome you again soon!Jamaica Gamero Corio
10/10 Excellent
ASHOKKUMAR
Traveled with family and small children, Traveled with family
Response from Jamaica Gamero Corio on Dec 24, 2023
Dear Ashokkumar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamaica Gamero CorioAssistant Manager
Response from Amy McMahon, Assistant Manager on Dec 9, 2023
Dear Uday,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We are pleased to hear that you found our property to be very spacious.Your satisfaction is important to us, and we appreciate your positive rating. If there are specific aspects of your stay that stood out or areas where we can improve, please feel free to provide additional details.We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.
10/10 Excellent
Benjamin
Nov 23, 2023
Benjamin
Stayed 2 nights in Nov 2023
Response from Amy McMahon, Assistant Manager on Dec 17, 2023
Dear Benjamin,Thank you for taking the time to share your perfect 5 out of 5 rating on Wotif! We're thrilled to hear that you had such a positive experience at Mercure Queenstown Resort. If there's anything specific that stood out to you during your stay or any feedback you'd like to provide, we'd love to hear it. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best Regards,The Mercure Queenstown Resort Team
Response from Amy McMahon, Assistant Manager on Dec 9, 2023
Dear Christian,Thank you for taking the time to share your positive feedback about your recent stay at Mercure Queenstown Resort. We are delighted to hear that you enjoyed our great location and beautiful views.Our team works hard to provide a memorable experience for our guests, and it's rewarding to know that we met your expectations. If you have any specific highlights or suggestions for improvement, we would love to hear more.We appreciate your recommendation and look forward to the opportunity of welcoming you back for another fantastic stay.
Response from Amy McMahon, Assistant Manager on Dec 9, 2023
Dear Royden Cruz,Thank you for choosing Mercure Queenstown Resort and taking the time to share your experience with us on Expedia.We're pleased to see your overall satisfaction with your stay, reflected in your 80/100 rating. However, we noticed there might be areas where we could enhance your experience further. If you have specific feedback or suggestions, please feel free to share them with us. We value your insights and are always striving to improve.We hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.
Response from Amy McMahon, Assistant Manager on Nov 17, 2023
Dear Usha, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback! Thank you for your honest comments about the vegetarian variety at breakfast, we will pass this on to the Food and beverage team so they can review our buffet offering. It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon Assistant Manager Mercure Queenstown Resort
Response from Amy McMahon, Assistant Manager on Oct 22, 2023
Thank you Jan, for your fantastic review and for choosing to stay with us at Mercure Queenstown Resort. We're thrilled to hear that you had a great stay and found our beds comfortable. Our peaceful location is indeed a plus for those seeking relaxation and tranquility.We appreciate your perfect rating and your kind words. It's wonderful to know that you enjoyed your time with us. If you have any specific feedback or suggestions to make your next stay even better, please feel free to share them with us.We hope to welcome you back for another amazing stay in the future. Safe travels!Best regards,The Mercure Queenstown Resort Team
8/10 Good
Anna
Oct 16, 2023
Liked: Staff & service
Anna
Stayed 2 nights in Oct 2023
Response from Amy McMahon, Assistant Manager on Oct 22, 2023
Dear Anna,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team
The staff were great, the breakfast was a hood range of food and the bed were so comfortable
Christina
Stayed 4 nights in Aug 2023
Response from Jamaica Gamero Corio on Oct 19, 2023
Dear Christina,Thank you for sharing your positive experience at Mercure Queenstown. We are delighted to hear that you found our staff to be great and enjoyed the variety of food offered at breakfast. Comfortable beds are indeed essential for a good night's sleep, and we're glad we could provide that for you.Your feedback is valuable to us, and we appreciate your time in letting us know about your pleasant stay. Should your future plans include a return to Queenstown, we look forward to the opportunity to welcome you back.If there's anything specific you enjoyed the most or any areas you believe we can improve upon, please feel free to share your insights.Warm regards,Jamaica Gamero Corio,Assistant ManagerMercure Queenstown Resort
8/10 Good
Sajana
Sep 26, 2023
Sajana
Stayed 7 nights in Sep 2023
Response from Amy McMahon, Assistant Manager on Oct 22, 2023
Dear Sajana,Thank you for choosing to stay at Mercure Queenstown Resort. We appreciate your feedback and are delighted to hear that you had a positive experience during your visit.If there are any specific aspects of your stay that you feel could be improved to make it a 5-star experience, please don't hesitate to share your thoughts with us. We're always looking for ways to enhance our guests' experiences.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,The Mercure Queenstown Resort Team
Staff was great. Room was clean. Could have been a bit bigger. Breakfast area, bar, gym and spa were great. Corridors are bit dark around the room. No playing area for kids is a big let down specially on a rainy day. Rest was fine.
arshad
Stayed 4 nights in Sep 2023
Response from Jamaica Gamero Corio on Oct 19, 2023
Dear Arshad,Thank you for taking the time to share your feedback regarding your recent stay at Mercure Queenstown. We appreciate your positive comments about our staff, cleanliness, and the various facilities like the breakfast area, bar, gym, and spa. It's rewarding to know that you had an overall positive experience.We have noted your feedback about the room size, corridor lighting, and the absence of a playing area for kids on rainy days. Your insights are important to us, and we will certainly consider them as we aim to enhance our guest experience.If your future travels bring you back to Queenstown, we would be honored to host you again. Should you have any additional suggestions or specific preferences for your next stay, please feel free to let us know.Safe travels and warm regards,Jamaica Gamero CorioAssistant ManagerMercure Queenstown Resort
8/10 Good
Peter
Sep 25, 2023
Liked: Cleanliness, staff & service
Peter
Stayed 5 nights in Aug 2023
Response from Amy McMahon, Assistant Manager on Sep 27, 2023
Dear Peter,We very much appreciate your near perfect ratings regarding your stay at the Mercure Queenstown Resort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager
6/10 Okay
Kratick
Traveled with family and small children
Sep 23, 2023
Liked: Cleanliness, amenities
.
Kratick
Stayed 5 nights in Sep 2023
Response from Amy McMahon, Assistant Manager on Oct 22, 2023
Dear Kratick,We hope you are doing well.We appreciate your feedback from your recent stay at Mercure Queenstown Resort. We're interested in understanding what aspects led to your rating. Please share more details so we can address any concerns and enhance our services.Thanks for choosing the Mercure Queenstown Resort. We hope to see you again in the future for an improved stay!Best regards,The Mercure Queenstown Resort Team
Great location and lovely staff. Loved our family stay at this resort.
Admir
Stayed 7 nights in Sep 2023
Response from Jamaica Gamero Corio on Sep 25, 2023
Dear AdmirThank you for taking the time to share your feedback about your recent family stay at Mercure Queenstown Resort. We greatly appreciate your kind words.We're thrilled to hear that you found our location great and that you had a lovely experience with our staff. Providing a memorable stay for families is something we take pride in, and it's wonderful to know that we were able to make your visit special.If you have any specific comments or suggestions for how we can improve our services for your next stay, please feel free to share. We're always looking for ways to enhance our guests' experiences.We hope you had the chance to enjoy the beautiful surroundings and amenities we offer. We look forward to welcoming you and your family back in the future. Should you need any assistance with future reservations or have any questions, please don't hesitate to reach out.Warm regards,Jamaica Gamero Corio Assistant ManagerMercure Queenstown Resort
Response from Amy McMahon, Assistant Manager on Sep 27, 2023
Dear Stephanus, Thank you so much for your kind comments regarding your stay at the Mercure Queenstown Resort. We love our location in Fernhill, which offers amazing views of the lake and mountains! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager
6/10 Okay
anish
Traveled with partner
Sep 16, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok ok.the heat pump was soo smelly and noisy.after 3 attempts then they got the ac serviced but the noise was still there.
The beds were not comfy at all.
anish
Stayed 5 nights in Sep 2023
Response from Amy McMahon on Sep 17, 2023
Dear Anish,We appreciate your recent stay at Mercure Queenstown Resort and your valuable feedback. We're sorry to hear about the issues you faced with the heat pump, noise, and the comfort of the beds. Please accept our apologies for any inconvenience. We will investigate and address these concerns to enhance our guests' experience. We understand how important a comfortable nights' sleep is and we apologise we fell short in providing that on this occasion. Your feedback is important, and we hope to welcome you back for an improved stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort
Response from Jamaica Gamero Corio on Sep 12, 2023
We greatly appreciate your feedback and are delighted to hear that you enjoyed the excellent view during your stay. Providing our guests with a memorable experience is always our top priority.If you have any further comments or suggestions, please don't hesitate to share. We look forward to welcoming you back to the Mercure Resort Queenstown for another exceptional visit.Warm regards,Jamaica Gamero Corio
Response from Amy McMahon, Assistant Manager on Dec 17, 2023
Dear Brad,We appreciate you taking the time to share your feedback on Wotif. We're sorry to hear that your experience at Mercure Queenstown Resort did not meet your expectations, and we sincerely apologize for any shortcomings you encountered. Your feedback is valuable to us, and we would like to learn more about the specific issues you faced to ensure we can address them and improve our services. If you're willing to provide additional details, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best Regards,The Mercure Queenstown Resort Team
Dear Judy,I'm glad to hear that you had a great and relaxing time during your stay. If you have any specific feedback or would like to share more about your experience, please feel free to do so. We're here to assist you with any questions or requests you may have. Thank you for choosing to stay with us!Jamaica Gamero CorioAssistant Manager