Ratings based on 108 Verified Reviews

3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by Michael

Modern conveniences, great location, smelly AC

Posted Jun 3, 2017 on Hotels
We stayed in the junior suite for 2 nights. The room was modern and very tidy. We especially loved the modern bathroom and awesome shower, but disappointed that the balcony was shared with the breakfast area, which allowed no privacy on the balcony in the morning. The biggest problem we had was with the AC. The room was sweltering when we arrived and had to work with the front desk multiple times to have it actually turn on. Once it did finally start working, it pumped bathroom/sulfur smells into the room. We also brought this up to reception and they said they'd have a technician come look at it, but when we returned, it still smelled bad. It smelled badly for the rest of our stay.
5 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
thank you!!! I wish you a good evening!
3 out of 5
by Katherine

Posted Aug 21, 2016 on Hotels
Hotel was centrally located to metro and a lot of great sites and restaurants. The staff was nice, aside from a snotty attitude from the woman at the front desk and getting locked IN the hotel by another worker(apparently they do this daily when they get the croissants for the Bfast buffet).
1 out of 5
by A verified traveler

Grossest hotel, when in Rome don't stay here

Posted Jun 6, 2016
To start our experience at this hotel we were told check in wasn't until 4pm which is untrue. We had to leave our bags out in the lobby without security, so we didn't waste the day sitting in the hotel lobby. The room was truly gross, just look at the pictures. There were stains everywhere and each morning there were crawling bugs that came from the holes in the walls of the bathroom. Rome is magical don't tarnish your experience by staying this less than 1 star hotel.
Comment from Hotel Management
Nov 22, 2016 by mary, Hotel Management
Thank you for your comment. They are always very useful to improve. good evening!
5 out of 5
for Everyone
by A verified traveler

Need Fix the Elevator

Posted Jun 1, 2016 on Orbitz
Excelent Location ....... ...............!!!!! What else
Comment from Hotel Management
Nov 22, 2016 by mary, Hotel Management
we'll be happy to host you again in our hotel! thank you so much!
2 out of 5
by giuseppe from Italy

Kind of B&B for S small size peeple...

Posted May 20, 2016 on Hotels
Access to it is a little difficult since you have to climb twelve/fifteen or more high steps with your luggage.Obviously exit is much trickier because you can fall headlong.. There is not a lobby, but a very little space where the concierge is situated along with a a small, soft seat with no back for 2 persons, We were given a very small room It was so small, that it was not possible for us ( two people) to spend the night and use the facilities together. In order to avoid extra international calls to London to Hotel.com, useless talks and complains from both sides on a saturday evening, one of us had to leave and sleep in another hotel nearby. The bathroom was extremely small and there were only two towels (for shower and hands), which is the ultimate proof that the room was a SINGLE room. It looked like the hotel was made for hobbits, fairy tales dwarfs or for S small size people.. The noise of the street was so loud that at night it was very difficult to sleep. On the second day of our stay, we were given a bigger room. WiFI was another major issue, since you have to set your cellular phone with the security number to be found on the screen of the TV set : any time you switch the TV on and off, you have to set it back accordingly...A true nightmare.... The breakfast on the terrace was just ok, but the lady in charge was very gentle. The room was not cheap at all at $ 120 per night.
3 out of 5
by A verified traveler from nz

Average hotel

Posted May 7, 2016
Pros: Location and breakfasts
Cons: Internet and heating/airconditioning
Location: Very good. Close to everything. Although the noise of the street detracted from the stay
Unfortunately the room was very hot and the airconditioning did not work. The internet also did not work so it was frustrating as I had a lot of work to do. The location was very good and the staff were very courteous.
1 out of 5
by Yuen from Hong Kong

very very bad experience!!!

Posted Jan 15, 2016 on Hotels
very bad experience stay in this hotel, the whole hotel no hot water for whole night in the winter time!!! we can't take shower... their staff not helpful, not friendly, very poor attitude, i will remind all traveler not choose stay this hotel.
Comment from Hotel Management
Apr 23, 2016 by Teresa, Hotel Management
I'm sorry for your bad experience but wasn't as awful as you describe , I know it happened but at late night we can't solve the problem right away we had to call a plumber and He solved the problem the morning. Thank you for yourgrumble The staff not Helpful
4 out of 5
by Ammar from Saudi Arabia

best value/price

Posted Dec 8, 2015 on Hotels
Stayed for 4 nights. Was very pleased with the hotel service. Staff was very helpful, kind and informative. Breakfast was "okay" given that it was free with my room. The construction in the next door building did not bother me, since id be up when they started and back way after they were done.
Comment from Hotel Management
May 28, 2016 by Teresa, Hotel Management
Deat Ammar, thanks for your positive comments about the hotel, in particular about the kindness and the vompetence from the sta! really appreciated! Wer are happy you enjoy your stayong in rome and at the opera hotel,. kind regards.
3 out of 5
by Olivia from Los Angeles

Once great, now not so much

Posted Sep 27, 2015 on Hotels
We had stayed here 3 years ago and liked it a lot. This time however the place was runned down. The lift wasnt working our room smelled like sewage at night! We opened the windows to air it out and or was ok. I don't think we'll be back.
Comment from Hotel Management
Apr 23, 2016 by Teresa, Hotel Management
Since three years we change a bit the elevator is working and I'm sorry for the bad smell Hoping you would change your idea. Thanks for your comment !