Well kept grounds
Posted Aug 9, 2015
The hotel was very well maintained inside and out, the staff was pleasant and worked hard to meet the needs of the guests. We stayed at this hotel for a wedding, in total there were 31 of us. Upon arrival we were told they over booked. Many were not given the rooms that were reserved, and paid for in advance. Many had to repack and change rooms during their stay. My husband and I were forced to stay and a different hotel the first night, as they didn't have a room for us. The manager did pay for several taxi trips so that we could come back and spend time with our group, a credit towards a spa treatment (which we enjoyed), and we were upgraded to the same room in the adult section. Over all I would say our stay was nice. The food was average and usually on the warm/cool side, when we asked for hot food they did make sure our food was served hot. During our stay there was a seaweed boom, no fault of the hotel, and typical for this time of the season. The hotel worked very hard each day to try to clean it up. Thankfully, the pools are beautiful, spacious, and again, very well maintained. We enjoyed the pool time greatly. Just a side booking note: Many friends upgraded and paid more for a "beach view", we were surprised to see that this meant the room faced the beached, but it did not mean you could see the beach from that distance, or from the palm trees. Be aware that you may not see the beach if you opt for the upgrade.