Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from ATL

Excellent!! Very private rooms

Posted Jul 28, 2016
I was always looking for privacy but also wanted to have access to drinks and food-- well they bring whatever you want to your villa- we got pitchers of frozen drinks daily and excellent food! There are 132 villas all private with pools-- I can't say enough about the staff- whatever you need- and so friendly!! The rooms are spotless - we just had the standard room and was huge for 2--- but still the staff was the best I ever experienced anywhere-- all of them!!! Can't wait to go back!!!!!!
5 out of 5
by A verified traveler from Buenos Aires

Amazing hotel with outstanding service

Posted Jul 27, 2016
Pros: Service is oustanding. We also liked the bicycles and Sands restaurant and the service of that team at the beach.
Cons: Include in the bills the notice for the customer to feel free to increase or decrease the tip for the employee to feel more recognized
Location: It's a 10 minute taxi ride from Playa del Carmen. The beach doesn't look very nice with the sand bags but it's a quiet, secure and walkable shore.
Our stay at the Banyan Tree Mayakoba was excellent. I went with my daughter for her 18th birthday. Our villa was a Bliss, number 404, close to the main building. Very nice, with plunge pool, spacious, good Internet, well equipped. They provide everything you may need for a stay at the beach (only need to bring sun block): mosquito spray, beach bag, flip flops. We used the bicycles all the time, the golf carts only when arriving and leaving. We tried all the restaurants. Oriente has a nice breakfast buffet (we chose only the cold option for U$S 35 each), Saffron has good Thai cuisine, Sands is excellent for lunch at the beach, and Tamarind is Italian/international and was the one we liked the less. We also tried Room service which was excellent. Service is impeccable and friendly all over the hotel. We didn't like the beach so much at this location, Mayakoba is carrying out a project to protect the sand from being swallowed by the sea. This means the installation of enormous sand bags along the shore, which ruins the view of the coast. Probably in a couple of years when the project is completed and has served its purpose the improvement will be appreciable. I stayed in 2009 at the Rosewood Mayakoba with my husband, but if returning to this location I'll definitely choose the Banyan Tree...
5 out of 5
by A verified traveler from Boston

Best vacation by a wide margin

Posted Jul 2, 2016
Pros: Very private and relaxing. We enjoyed the wild Yucatan Spider Monkey who roamed the facility. The wild life component is just awesome
Cons: The only minor downside is that there are barriers in the surf to protect the extremely fine and white sand bench.
Location: We also did a tour to Tulum with cave swimming with Cancun Adventures. Our guide Daniel was excellent. The cave swimming is terrific.
Our stay at Banyan Tree Mayakoba was the best vacation we have ever had. The private Bliss villas are exactly as pictured on the website. They provide a luxurious and extremely private environment to relax in. As you stay in a mangrove forest crisscrossed by canals the beach is about 15 minutes by foot or less than 5 minutes by the ubiquitous and free golf carts. The restaurants are very high quality and the staff throughout the hotel is extremely helpful and courteous. Present when you need them and invisible when not. We took the dinner boat cruise for two at Banyan Tree and it was extremely romantic and very memorable. The boat cruise and shuttles are great and we saw a lot of wild life from turtles and herons to baby crocodiles. We took a cooking class with Chef Light at Saffron, who is just awesome. He really introduced us to Thai cooking. Chef Light also introduced us to his sister who is the head chef at Tamarind when we dined there and the food and service there was also outstanding. We also booked a Tequila Tasting with Sol. It was very enjoyable and educational. Last but not least, I want to praise Abel Morales at Bayan Tree. He took excellent care of us and was always very helpful, knowledgeable and created a very hospitable atmosphere. I view him as one of the rising stars in the hospitality industry. I am sure I do him injustice by only these few praises. He’ll go far.
Comment from Hotel Management
Jul 22, 2016 by Peter Hechler, Hotel Management
Dear Roger, Many thanks for your review. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind regards,
5 out of 5
by A verified traveler from New York

Simply beautiful place~~

Posted Jun 8, 2016
Pros: The staff are great, they even offered me a private bicycle lesson within the resort. The Spa is beautiful and the massages are great.
Cons: CONS: the quality of food/dining. Although the breakfasts and Saffron are excellent, the steakhouse was disappointing.
Location: Tullum/caverns is nearby.
The property is beautiful. The service is great. The villas with the private pool and jacuzzi are the perfect combination for a relaxing getaway. It is definitely the Banyan Tree standard. **But they definitely overcharge if you ask to customize a salad/dish. For example: ** They charged $40 for the 1st breakfast buffet, then the second time it was $28 for the same thing. **I asked for a simple green salad with cherry tomato. They charged $16 for a salad with few romaine and few dehydrated arugula and tomatoes. (There was no cheese or anything special) Dressing on the side. **The papaya salad with shell crab at Saffron is delicious and addictive. After eating there 3 times, I asked if they can put more papaya. Of course they did, but at a cost of $30... for a papaya salad. **They provide complimentary 2-3 pieces of fruits per day in room(banana, pear, mango, Red Dli Apple). Which I liked none. But they refused to provide fresh papaya when I asked (they serve that at the buffet daily, and it is probably the cheapest fruit in mexico) I took a taxi $25 r/t) to town to get it. Overall, the resort itself is beautiful, attentive staff, great spa.
Comment from Hotel Management
Jul 22, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your detailed review. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
5 out of 5
by A verified traveler

Excellent

Posted May 14, 2016
As nice as one will find near Playa Del Carmen. Would be better if ocean front rooms.
Comment from Hotel Management
Jul 22, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you very much for staying with us. We hope to have the opportunity to welcome you back soon. Kind regards,
5 out of 5
by A verified traveler from houston

Great setting and cool architecture

Posted May 11, 2016
Pros: Everything
Cons: Nada
Location: Great gold course
One of the nicest resorts I have stayed in and I have traveled the world
Comment from Hotel Management
Jul 22, 2016 by Peter Hechler, Hotel Management
Dear Mark, Thank you for your great feedback and please come back soon. Kind regards,
5 out of 5
by A verified traveler from mexico

Súper hotel

Posted May 10, 2016
El hotel está precioso muy grande y lujoso los cuartos son enormes y muy cómodos y románticos el spa vale toda la pena
Comment from Hotel Management
Jul 23, 2016 by Peter Hechler, Hotel Management
Estimado Marcos, Gracias por su maravilloso comentario. Esperamos poder darle la bienvenida muy pronto. Saludos Cordiales,
5 out of 5
by A verified traveler from Tokyo, Japan

穏やかな時間を過ごせます

Posted May 10, 2016
ゴールデンウィークにハネムーンで伺いました。ホテルの入口から遠いので最初ドキドキしましたが、それまで泊まっていたカンクン・ホテルゾーンの喧騒とは打って変わって、とっても静かな場所です。 鳥や虫と共にとっても穏やかな時間を過ごすことができます。 ホテル施設内が素晴らしすぎるので、外に出るのはもったいないです。 レストランはSaffronでのディナーはムーディーで素敵でした。ですが、お値段はかなりのもの。。雰囲気代ということにします。 朝食も最高です。 若者には刺激が足りないかもしれませんが、カンクンの賑やかさが苦手でのんび〜りしたい方にはとってもオススメです。 ぜひまた泊まりたいホテルになりました。
Comment from Hotel Management
Jul 22, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your wonderful review, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
5 out of 5
by A verified traveler from Atlanta

Simply Awesome!! Much better than expected

Posted May 9, 2016
Pros: The service, spa, food options, rooms, the lagoon tour, the staff... it would be easier if I just said EVERYTHING.
Cons: Considering this property is eco-friendly, they do not spray for mosquitoes. This is something they should reconsider.
Location: 5th Ave (which is 15-20 minutes away from the property) is the entertainment hub for Playa de Carmen. I recommend one night in town.
Wow. This is an amazing property. The staff was exceptional, the rooms were beautifully designed and laid out, the property was something out of a movie, the food was 5 star status (expensive though), the spa was simply UNBELIEVABLE (we recommend the Rainforest Spa treatment) and the list goes on.
Comment from Hotel Management
May 10, 2016 by Peter Hechler, Hotel Management
Dear Jason, Thank you for your review, I thoroughly enjoy reading your feedback and appreciate the time taken to share your experiences. Banyan Tree Mayakoba has always had in place a daily pest control program to reduce and eliminate the population of insects including mosquitos and we also provide our guests with mosquito repellent as part of our in-villa amenities. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit..
5 out of 5
by A verified traveler

Best hotel stay ever!

Posted May 3, 2016
Pros: Everything.
Cons: Nothing
Top to bottom Banyan Tree Mayakoba is the final bar in quality of accommodations, and guest service, There are few things that could be done to improve this impeccable property. I was actually sad when I left. The attention to detail and thoughtfulness carries its way throughout every employee and everything they do. If you are a regular at 5-star accommodations, you will love Banyan Tree Mayakoba. If you've never splurged to stay in a true 5-star hotel... then this is the place.
Comment from Hotel Management
May 10, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to see you again soon at Banyan Tree Mayakoba. Kind Regards,