Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Leon, Gto.

Excelencia y belleza

Posted Oct 12, 2016
Location: El lugar es para disfrutarlo y no salir porque ahí hay todo para sentirse en un paraíso.
Habitación amplia, iluminada, limpia. Baño muy grando y vestidor impecable y hermoso. Alberca y jacuzzi con agua caliente deliciosa. Dos jacuzzi. Es uno de los hoteles más hermoso en los que he estado. Terraza con dos camas para masajes. Es una experiencia mararavillosa para disfrutar, descansar y conectarse con la vida. Las atenciones, amabilidad, sonrisas del personal son inmejorables. Una experiencia para repetirla pronto.
Comment from Hotel Management
Oct 21, 2016 by Peter Hechler, Hotel Management
Estimado huésped, Gracias por su reciente estancia en Banyan Tree Mayakoba. Agradecemos sus comentarios de nuestra excelencia en el servicio, las instalaciones y el ambiente. Esperamos su próxima visita. Saludos cordiales,
5 out of 5
by A verified traveler from NC

Best vacation EVER!

Posted Sep 25, 2016
Technically this wasn't a vacation, it was our honeymoon. I found this place on some Google list of top 10 most romantic honeymoon spots and it did not dissapoint. The grounds are beautiful. The staffs mission in life is to make sure you are happy and have everything you need. And it's not just for tips either, it's genuine. Whether you want to do nothing or everything, you will be pleased. We just got back and are already planning a return trip. The rooms are VERY private, no noise from other villas etc. The food at every restaurant on the property is amazing and each one is a different dinning experience. Highly recommended spot.
Comment from Hotel Management
Oct 11, 2016 by Peter Hechler, Hotel Management
Dear guest, It’s wonderful to hear from you, and we’re so glad that you enjoyed your honeymoon at Banyan Tree Mayakoba. Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort. Nothing would make us happier than to see you once again, maybe to celebrate your 1st wedding anniversary. Kind Regards,
5 out of 5
by A verified traveler from Chicago IL

Perfect Vacation

Posted Aug 29, 2016
There aren't enough compliments to give to this hotel and their suburb staff. We recently stayed for 5 days and 4 nights which was nowhere near long enough. We have stayed in Cancun many times before but never in Playa del Carmen. We chose the Banyan Tree Mayakoba because of the privacy in the Villas and the pool and spa option within your own Villa. They did not disappoint. We booked a Serenity villa and it was perfect. Every luxury is provided. They provide all of the amenities you may have forgotten or might need. Bug spray, slippers, flip flops, robes, beach bags etc. We had a heated pool and it was great. If the temp was not to our liking, they would adjust it for us accordingly. The property is beautiful. Each villa is provided with bikes which we rode all over Mayakoba. Riding to El Pueblito is not to missed. It is a short bike ride on the nature trails that connect the properties. There is a church, coffee shop and a few restaurants and shops. In addition the hotel offers a free tour along the river where you can see the eco system and wildlife. It was hot and there are a lot of mosquitos so just be prepared with sunscreen and bug spray. It was beautiful! The food was amazing. I am extremely picky and don't like many foods but I have to say there was nothing I didn't like at this resort. The quality of food is wonderful and the meat is very good. Nothing scary... We ordered room service a few times and were amazed at the quality. In fact, I wanted something that
Comment from Hotel Management
Aug 31, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to have the opportunity to welcome you back soon. Kind regards,
5 out of 5
by A verified traveler

Exceptional hotel!

Posted Aug 15, 2016
Celebrated our 20th annaverary and could not have been more happy with the banyan tree resort!
Comment from Hotel Management
Aug 17, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you very much for staying with us. We hope to have the opportunity to welcome you back soon. Kind regards,
4 out of 5
by A verified traveler


Posted Aug 12, 2016
バンヤンツリーのブランドに恥じないホテル。 シグネシャーレストランの「サフロン」は洗練されたタイ料理を味わえる。 客室にプールもあり、広々とくつろげます。 滞在中、1日ほど何かの作業のモーター音が一日中鳴り響き とても部屋でくつろげるレベルではなかったことが残念。 事前に告知などがあれば外出するなど出来たのでホテル側に対応に若干不満が有り。 ホテルとしての完成度は高く、おすすめですが カンクンまで来ておこもり系のホテルはどうかな?と出発前に思ったが 滞在中もやはりそのように感じた。 5泊バンヤンツリー、5泊グランドハイヤットに宿泊したが メキシコを楽しむという面ではプラヤデルカルメン周辺の4星ホテルに宿泊した方が メキシコを楽しむという意味では良かった。 また、こちらのホテルは税別なのでレストランなどの食事にはサービス料と合わせて追加で30%程度加算されます。 食事などを安く済ませたい場合はタクシーでプラヤデルカルメンに出て(片道200ペソス)食事を取る方が安く上がります。 また、タクシーなどはボッタクリはなく、5thアベニューであれば深夜でも治安に問題はありません。
Comment from Hotel Management
Aug 17, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your review. I truly appreciate the time taken to share your experiences. Kind Regards,
5 out of 5
by A verified traveler

The nicest place you could stay in

Posted Aug 9, 2016
Pros: Almost everything! The rooms, bikes, food, staff.
Cons: The Tamarind restaurant could be better in terms of food but service is great of course. Also, wish there were less children--they are too loud.
Location: Take a taxi to 5th avenue to buy souvenirs. Check out some cenotes. Go to the beach.
Absolutely loved my experience at this hotel. Everyone is so incredibly overly friendly and helpful. Anything you want, they can get. The rooms are gorgeous and the grounds are awesome. We got a villa that included a serenity pool, but I'll say that the temperature of the pool was kind of cold. This can be fixed, I believe, with a phone call, but we never got around to it. The hotel is quite costly and it costs a lot to do different things. And you'll find that you have to buy a lot through the hotel. The Saffron restaurant is AMAZING. We went twice and it was totally worth it. The Chef is incredible. We also tried out Tamarind, and while I enjoyed the drinks and appetizer, I really didn't care for the entrees. I wouldn't even bother with that restaurant, honestly. In-villa dining is really good though. Also the Sands restaurant is nice to get some appetizers like chips and guac while you hang out on the beach. The beach is LOVELY. Everyone gets a bike so you can just bike to the beach in about 5 min. I loved this place and didn't want to leave. HUGE TIP: DO NOT book excursions or shuttles through expedia - contact Banyan Tree--they can book these things for you and they will be more luxurious and worth the cost (sometimes it's cheaper than expedia too).
Comment from Hotel Management
Aug 12, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for taking the time to share your experiences. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards
4 out of 5
by A verified traveler from NYC

Great hotel on an exquisite property

Posted Aug 1, 2016
Overall a great experience but wish they had a more extensive kids club. The breakfast buffett has some room for improvement given the high price.
Comment from Hotel Management
Aug 6, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for sharing your experiences of your recent stay. I have read through your comments and have noted all feedback which I will use constructively to improve our services and facilities. Thank you once again for your comments and we look forward to welcoming you again. Kind Regards,
5 out of 5
by A verified traveler from ATL

Excellent!! Very private rooms

Posted Jul 28, 2016
I was always looking for privacy but also wanted to have access to drinks and food-- well they bring whatever you want to your villa- we got pitchers of frozen drinks daily and excellent food! There are 132 villas all private with pools-- I can't say enough about the staff- whatever you need- and so friendly!! The rooms are spotless - we just had the standard room and was huge for 2--- but still the staff was the best I ever experienced anywhere-- all of them!!! Can't wait to go back!!!!!!
Comment from Hotel Management
Aug 1, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your glowing feedback. It's great to know that you enjoyed your experiences in our Sanctuary for the Senses. Again many thanks and I hope to see you very soon at Banyan Tree Mayakoba. Kind Regards,
5 out of 5
by A verified traveler from Buenos Aires

Amazing hotel with outstanding service

Posted Jul 27, 2016
Pros: Service is oustanding. We also liked the bicycles and Sands restaurant and the service of that team at the beach.
Cons: Include in the bills the notice for the customer to feel free to increase or decrease the tip for the employee to feel more recognized
Location: It's a 10 minute taxi ride from Playa del Carmen. The beach doesn't look very nice with the sand bags but it's a quiet, secure and walkable shore.
Our stay at the Banyan Tree Mayakoba was excellent. I went with my daughter for her 18th birthday. Our villa was a Bliss, number 404, close to the main building. Very nice, with plunge pool, spacious, good Internet, well equipped. They provide everything you may need for a stay at the beach (only need to bring sun block): mosquito spray, beach bag, flip flops. We used the bicycles all the time, the golf carts only when arriving and leaving. We tried all the restaurants. Oriente has a nice breakfast buffet (we chose only the cold option for U$S 35 each), Saffron has good Thai cuisine, Sands is excellent for lunch at the beach, and Tamarind is Italian/international and was the one we liked the less. We also tried Room service which was excellent. Service is impeccable and friendly all over the hotel. We didn't like the beach so much at this location, Mayakoba is carrying out a project to protect the sand from being swallowed by the sea. This means the installation of enormous sand bags along the shore, which ruins the view of the coast. Probably in a couple of years when the project is completed and has served its purpose the improvement will be appreciable. I stayed in 2009 at the Rosewood Mayakoba with my husband, but if returning to this location I'll definitely choose the Banyan Tree...
Comment from Hotel Management
Aug 1, 2016 by Peter Hechler, Hotel Management
Dear Pamela, Thank you for your review, I thoroughly enjoy reading your feedback. We truly appreciate your comments and feedback; I have taken on board your comments and this will be used constructively to perfect our Banyan Tree experience. It was a pleasure to host your holiday and we hope to see you back at Banyan Tree Mayakoba again very soon. Kind Regards,
5 out of 5
by A verified traveler from portland

Beautiful Hotel and staff was amazing!

Posted Jul 18, 2016 on CheapTickets
Great hotel. Staff was super friendly and accommodating. Food prices are out of whack though!
Comment from Hotel Management
by Peter Hechler, Hotel Management
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!