Amazing hotel with outstanding service
Posted Jul 27, 2016
Our stay at the Banyan Tree Mayakoba was excellent. I went with my daughter for her 18th birthday.
Our villa was a Bliss, number 404, close to the main building. Very nice, with plunge pool, spacious, good Internet, well equipped. They provide everything you may need for a stay at the beach (only need to bring sun block): mosquito spray, beach bag, flip flops. We used the bicycles all the time, the golf carts only when arriving and leaving.
We tried all the restaurants. Oriente has a nice breakfast buffet (we chose only the cold option for U$S 35 each), Saffron has good Thai cuisine, Sands is excellent for lunch at the beach, and Tamarind is Italian/international and was the one we liked the less. We also tried Room service which was excellent.
Service is impeccable and friendly all over the hotel.
We didn't like the beach so much at this location, Mayakoba is carrying out a project to protect the sand from being swallowed by the sea. This means the installation of enormous sand bags along the shore, which ruins the view of the coast. Probably in a couple of years when the project is completed and has served its purpose the improvement will be appreciable.
I stayed in 2009 at the Rosewood Mayakoba with my husband, but if returning to this location I'll definitely choose the Banyan Tree...
Comment from Hotel Management
Aug 1, 2016 by Peter Hechler, Hotel Management
Dear Pamela, Thank you for your review, I thoroughly enjoy reading your feedback. We truly appreciate your comments and feedback; I have taken on board your comments and this will be used constructively to perfect our Banyan Tree experience. It was a pleasure to host your holiday and we hope to see you back at Banyan Tree Mayakoba again very soon. Kind Regards,