Ratings based on 448 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Columbus, OH

Private resort getaway

Posted Mar 18, 2017
Pros: The private pool was great. I took a quick dip every evening before jumping in bed.
Location: A quick taxi ride to Playa del Carmen allowed for plenty of dining options and late-night entertainment at Coco Bongo.
Visited Banyan Tree for four nights in March. The villa was perfect, and while the resort was at or near capacity, when at our villa, we had the sense of being the only ones there. The private outdoor space, including the pool, allowed of an easy late night swim, or reading in the lounge chairs. The service throughout was excellent. Any request to shuttle us elsewhere on the property was immediately handled with a smile. We had five meals (dinner, lunch twice, and breakfast twice) on the property and all were excellent. The tour agent one site helped us choose a private trip to Tulum, which was then best service one could request. The attention to detail was quickly noticed in the resort having insect repellent available in the room. (I did use it during the sunset hours while sitting outside, but it was not needed during daytime sunbathing.)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
This was the perfect place for our girls trip. Everyone who works there was so accommodating and charming. Loved our villa and all the restaurants and especially the Mexican coffee and breakfast. Very comfy by the beach and pool. We will be back!
Comment from Hotel Management
Mar 16, 2017 by Peter Hechler, Hotel Management
Dear Traveler, It’s wonderful to hear from you, and we’re so glad that you enjoyed your holiday at Banyan Tree Mayakoba; we cannot thank you enough for choosing to spend your vacation at our resort. We thank your compliments to our services and facilities. It was a pleasure to host you holiday and we look forward to your next visit.
5 out of 5
Recommended
for Couples
by A verified traveler from Cleveland, OH

Amazing Villa and Service

Posted Mar 13, 2017
Pros: We liked everything.
We stayed at the Banyan Tree Mayakoba from March 7 - 11, 2017. It was just my husband and I. It was romantic, immaculate, and the service was unsurpassed. We had an amazing villa that was very romantic with it's own pool and Jacuzzi. The rooms were amazing and clean. The food was the best we've ever eaten in Mexico. If are you looking to rejuvenate your marriage, this is the place for you.
Comment from Hotel Management
Mar 16, 2017 by Peter Hechler, Hotel Management
Dear Anne, Thank you for the review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Amazing hotel!

Posted Mar 4, 2017
Everything was amazing, perfect and so clean. The staff was very friendly and accommodating.
Comment from Hotel Management
Mar 9, 2017 by Peter Hechler, Hotel Management
Dear Angela, Thank you for your great feedback and please come back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Will lull you into a sleepy haze with how quiet and relaxed it is. Feels empty when it is nearly full.
Comment from Hotel Management
Mar 9, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your rating and your review. We look forward to welcoming you. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service at beautiful resort

Posted Feb 26, 2017
Overall a wonderful resort The staff were awesome and so friendly Perfect vacation for larger families as they have large villas that accommodate everyone. Would definitely stay here again Only slight negative was cost of dinners But somewhat expected at a resort like this Transportation to/from airport was a ripoff Almost 400 dollars for straight 35 minute easy drive round trip arranged thru hotel Other than that stay was perfect Would definitely come back
Comment from Hotel Management
Feb 27, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. I have taken note of all comments, concerns, and suggestions. In my short time so far in the hotel, I have listened to the guests, to identify what is wanted and needed within the hotel and I would like every guests, past, present and future, that I am dedicated to ensuring that Banyan Tree Mayakoba provides a superior vacation experience. Many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent

Posted Feb 20, 2017
Went there with my wife and 15 old son. Truly amazing experience. Highly recommended. Hotel fulfilled our expectations in each way.
Comment from Hotel Management
Feb 21, 2017 by Peter Hechler, Hotel Management
Dear Y.K., Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Amazing service in a very romantic setting.

Posted Feb 7, 2017
We came to celebrate 35 years together, and did we get pampered!! It's such a romantic setting with close attention to detail that makes for a very special experience. Yuri received us graciously and checked in on us periodically. At the he beach club we were spoiled daily by Gamaliel, who took great pride in making our stay memorable. The only downside was a strong mildew smell in our otherwise spotless and beautifully appointed villa.
Comment from Hotel Management
Feb 21, 2017 by Peter Hechler, Hotel Management
Dear Maria, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken all your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba experience. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Surpassed expectations

Posted Feb 1, 2017
Awesome stay, definitely will return. Expensive and worth it.
Comment from Hotel Management
Feb 21, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Feb 1, 2017
Most beautiful hotel we have ever been to. Surprised it wasn't even more expense. Staff to guest ratio was 5:1.
Comment from Hotel Management
Feb 10, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your wonderful comment. We hope to be able to welcome you back in the near future. Kind regards,