Urban Lounge Sleepery, SureStay Collection by BW

Property class: 3.5

Choose dates to view prices

Close to Polynesian Spa, Urban Lounge Sleepery, SureStay Collection by BW has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

A hotel room with two beds, a standing fan, and a window with curtains.

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Bed with Shared bathroom

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and a wall-mounted fan.

Queen Bed with Shared bathroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen + 2 Singles Studio with Ensuite Bathroom

A hotel room with two beds, a desk, and a chair.

Queen + 2 Singles Studio with Ensuite Bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

A hotel room with two beds, a TV, a small table, and a sofa.

Twin Studio (2 Queen Beds) & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

A hotel room with a sofa, a bed, a bunk bed, a small table, and a large window with curtains.

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Queen Studio & Ensuite bathroom

A hotel room with a bed, a sofa, a small table, a TV, and a view of the outdoors.

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Family Room with Share Bathroom

A dormitory room with bunk beds, a desk, and a chair.

Junior Family Room with Share Bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Single room with Shared bathroom

A small, single-bed room with a window, a desk, and a chair.

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
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About the neighborhood

Located in Rotorua, Urban Lounge Sleepery, SureStay Collection by BW is in the city center. Eat Street and Rotorua Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Whakarewarewa Thermal Reserve and Rainbow Springs Kiwi Wildlife Park. Lakes Performing Arts Centre and Matariki Hangi & Maori Cultural Performance are also worth visiting. Spend some time exploring the area's activities, including hot springs. Visit our Rotorua travel guide
Map
1286 Arawa St, Rotorua, Bay of Plenty, 3010

What's nearby

  • A covered pedestrian area with a prominent 'EAT STREAT' sign, outdoor seating, and various shops.
    Eat Street
    6 min walk - 0.4 miles
  • A group of men performing a traditional dance with long sticks in a tropical setting with dense foliage and wooden structures.
    Tamaki Maori Village
    10 min walk - 0.5 miles
  • Rotorua Night Market
    5 min walk - 0.3 miles
  • Rotorua i-SITE Visitor Centre
    6 min walk - 0.4 miles
  • Rotorua Central Mall
    10 min walk - 0.6 miles

Getting around

  • Rotorua (ROT-Rotorua Regional)
    14 min drive

Restaurants

  • Poco.
    4 min walk
  • Thai Central Restaurant Rotorua
    6 min walk
  • CBK Craft Bar & Kitchen
    6 min walk
  • El Mexican Zapata
    5 min walk
  • The Early Bird Coffee
    6 min walk

About this property

Urban Lounge Sleepery, SureStay Collection by BW

  • Hotel near Polynesian Spa
  • Urban Lounge Sleepery, SureStay Collection by BW provides everything you need. Stay connected with free in-room WiFi.
  • You'll also find perks like:
    • An outdoor pool
    • Breakfast (surcharge), self parking (surcharge), and express check-out
    • Smoke-free premises
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at Urban Lounge Sleepery, SureStay Collection by BW offer comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
  • More amenities include:
    • Heating and portable fans
    • Free toiletries and hair dryers
    • Free infant beds and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Urban Lounge Sleepery, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM.

How much does it cost to stay at Urban Lounge Sleepery, SureStay Collection by BW?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Urban Lounge Sleepery, SureStay Collection by BW on Nov 2, 2026 start from $52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Urban Lounge Sleepery, SureStay Collection by BW pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for NZD 10 per night.

What time is check-in at Urban Lounge Sleepery, SureStay Collection by BW?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Urban Lounge Sleepery, SureStay Collection by BW?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Urban Lounge Sleepery, SureStay Collection by BW located?

Located in Inner City, this hotel is within 1 mi (2 km) of Kuirau Park and Polynesian Spa. Eat Street and Rotorua Night Market are also within 10 minutes.

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Reviews

Urban Lounge Sleepery, SureStay Collection by BW Reviews

8.2

Very Good

8.6

Cleanliness

8.0

Amenities

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 64 out of 148 reviews
Rating 8 - Good. 47 out of 148 reviews
Rating 6 - Okay. 22 out of 148 reviews
Rating 4 - Poor. 5 out of 148 reviews
Rating 2 - Terrible. 10 out of 148 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff were amazing- so helpful and really good with my young boys. The pool was amazing…couldn’t get my boys out!! Would definitely recommend to others :-)
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
School trip from Whangārei. Service and facility perfect
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed linen and towels. Well equipped kitchen. Staff helpful and courteous.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well maintained property
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good layout for family, comfortable bed and friendly staff
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness
The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up We didn't use the pool or mess hall At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Cool layout, very friendly staffs. Good location.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay to explore Rotorua and its sourroundings. Comfortable beds, very clean room, enough space for two people.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
it was very good. the room, kitchen, shared shower was all good and clean. it is close from the center and a park with free hot springs for foot. glad that i stayed here.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and kind.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful. Pleasant stay
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and tidy.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised with our room. Clean and great location.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a hit with my family. Fresh, mondern, funky.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to free geothermal park. Great bbq restaurant next door. Very friendly and helpful desk staff. Spacious room with dual sink setup that's great for families.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
handy location
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excillent service friendly stuff, booked a room for 3 with child and staff upgrade us to two beds with own bath room and shower, swimming pool were nice and hot good. Awesome location it has a restaurant and bar next to the motel and walking distance to town. Thank you will deffinetly come back again with family and friends
Stayed 2 nights in Aug 2024