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Le Relais de LHermitage

Photo gallery for Le Relais de LHermitage

Aerial view
Beach nearby, beach towels, beach volleyball
Beach nearby, beach towels, beach volleyball
Beach nearby, beach towels, beach volleyball
2 outdoor pools, pool umbrellas, sun loungers

Overview of Le Relais de LHermitage

Le Relais de LHermitage

3.0 star property

7.2/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
Map
L'Hermitage, Avenue de la Mer, St Gilles-les-Bains, Saint-Paul, 97434

Explore the area

  • Popular LocationPlage de L'Hermitage6 min walk
  • Popular LocationGarden of Eden11 min walk
  • Popular LocationAquarium de la Réunion9 min drive
  • AirportSaint-Denis (RUN-Roland Garros)58 min drive

Room options

About this area

St Gilles-les-Bains

Le Relais de LHermitage is located on the waterfront and in a walkable area with good shopping. Pitons, Cirques and Remparts of Reunion Island and Plage de L'Hermitage reflect the area's natural beauty and area attractions include Garden of Eden and Run' Aventures. Aquarium de la Réunion and Kélonia are also worth visiting. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.

What's nearby

  • Plage de L'Hermitage - 6 min walk
  • Garden of Eden - 11 min walk
  • Les Roches Noires - 3 min drive
  • Descente VTT - 5 min drive
  • Aquarium de la Réunion - 9 min drive

Getting around

  • Denis (RUN-Roland Garros Airport (RUN) - 59 min drive

Restaurants

  • Chez Herbert - 8 min walk
  • L'arc en ciel - 8 min walk
  • La Marmite - 8 min walk
  • Le Manta - 9 min walk
  • Le Yoko - 4 min drive

About this property

Le Relais de LHermitage

3-star hotel by the ocean
Take advantage of free English breakfast, a roundtrip airport shuttle, and a terrace at Le Relais de LHermitage. With amenities like beach towels and beach volleyball, this hotel is the perfect place to soak up the sun. For some rest and relaxation, visit the hot tub. Enjoy international cuisine and garden views at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, smoke-free premises, and free newspapers
  • Luggage storage, tour/ticket assistance, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 161 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • Flat-screen TVs with cable channels
  • Limited housekeeping, electrical adapters/chargers, and desks

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free English breakfast available daily 6:00 AM–10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Case Vanille
  • Le Papayer
  • Le Tamarin

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Spa tub
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Dry cleaning/laundry service
  • One-time housekeeping
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 237 square feet of conference space
  • 3 meeting rooms
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Pool access ramp on site
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per child: EUR 65 (from 4 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per child: EUR 65 (from 4 to 12 years old)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and window guards
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Novotel Réunion
Hotel Novotel Saint-Gilles
Relais LHermitage
Relais LHermitage Saint-Paul
Relais LHermitage Hotel
Relais LHermitage Hotel Saint-Paul
Le Relais de LHermitage Hotel
Le Relais de LHermitage Saint-Paul
Le Relais de LHermitage Hotel Saint-Paul

Frequently asked questions

Does Le Relais de LHermitage have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Le Relais de LHermitage?

As of Jan 30, 2023, prices found for a 1-night stay for 2 adults at Le Relais de LHermitage on Jan 31, 2023 start from $208.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Le Relais de LHermitage pet-friendly?

No, pets are not allowed at this property.

How much is parking at Le Relais de LHermitage?

Self parking is free at this property.

What time is check-in at Le Relais de LHermitage?

Check-in is from 2:00 PM - anytime.

What time is check-out at Le Relais de LHermitage?

Check-out is at 11 AM.

Does Le Relais de LHermitage provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Le Relais de LHermitage located?

Situated in Saint-Paul, this beach hotel is within a 15-minute walk of Plage de L'Hermitage and Garden of Eden. Plage de la Saline les Bains and Aquarium de la Réunion are also within 2 mi (3 km).

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 308 reviews" "
" "10 - Excellent 16%
Rating 8 - Good. 137 out of 308 reviews" "
" "8 - Good 44%
Rating 6 - Okay. 89 out of 308 reviews" "
" "6 - Okay 29%
Rating 4 - Poor. 22 out of 308 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 11 out of 308 reviews" "
" "2 - Terrible 4%

7.2/10

Cleanliness

7.5/10

Staff & service

7.3/10

Amenities

6.7/10

Property conditions & facilities

7.5/10

Eco-friendliness

Reviews

8/10 Good

Petra

Liked: Cleanliness, staff & service, room comfort
Fun holiday!
Lovely hotel. Friendly staff, good food, excellent location. Family room for 4 people is a bit small. Averall though, good value.
Stayed 9 nights in Jun 2018

2/10 Terrible

Sanj, Mauritius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom - not clean, black moisture traces in between tiles. Broken soap tray. Cockroach presence. Hotel needs serious renovation. First stay was some years back. Conditions are still same . No improvement since its renamed as le relais de l'hermitage. For current price paid, one can find better hotels in the neighbourhood.
Stayed 2 nights in Apr 2018

6/10 Okay

CL, England- South East

Liked: Cleanliness, property conditions & facilities
A tropical paradise but fluent French is essential
Lovely hotel, near a beautiful beach. The gardens were lovely, the swimming pools were brilliant. There were plenty of sun loungers to relax on, and it was right next to a safe sandy beach. As an English woman travelling with my teenage daughter, but without a man I felt ignored and overlooked, and on a couple of occasions it was assumed by hotel staff that I was a member of a larger party. Very little English was spoken, even by the "English speaking" staff. At check in we were given our key and told to keep walking up the corridor. We weren't told where anything was. There was a direct access to the beach through a coded gate, we only worked this out by watching other people. We asked for the code at reception, but then couldn't work out what to do so continued to go the long way round until another guest showed us. We then directed other confused guests. I had asked for a non-smoking room- it wasn't. I would have liked non-feather pillows, but asking for them was way beyond my basic level French. Food in the hotel was limited and expensive but there were lovely shops and bars close by. On the day before we left I was told by a receptionist that they had no info on my booked shuttle back to the airport- they did, they had just assumed I was with someone else so had put it aside. Beautiful hotel but communication is dire. A simple welcome pack- in any language would make such a difference.
Stayed 5 nights in Dec 2017

6/10 Okay

Jenni, Finland

Liked: Cleanliness, property conditions & facilities
Nice hotel close to beach
Hotel close to beach where you can swin without fear of sharks. "Family room" for three adult friends was too small with an annoying air conditioning that couldn't be adjusted any way. Not many in staff spoke English and knowledge of excursions was weak although they are being advertised at hotel wall. Breakfast buffet was full of birds eating whatever they could get.
Stayed 6 nights in Nov 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort

10/10 Excellent

Hilly, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to beach and quiet
lovely walks along the beach where joggers, walkers, horse riders and car share the roads peacefully and quietly - like magic

8/10 Good

Sarah, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely area, close to beach and shops
We stayed overnight at this hotel the room was clean and comfortable and had a view over the pool area and out onto the ocean, the location was excellent close to the shops and to the beach. Breakfast offered great choices and all fresh fruits. The staff were helpful and even opened our bottle of wine which we bought at the shops without a problem. The only thing I would say is that the hotel needs a little bit of upgrading on the maintenance but still I would stay here again and would recommend this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reunion is not a tropical island getaway
Really long time to check in - 20 mins + Evening buffet - nothing special Cheesy disco if you like that sort of thing Service very slow in general - when you're thirsty ... Room didn't stink of cigarettes - bonus :) Comfortable mattress Why on earth do Europeans like square pillows ??! no other pillow shapes available Pool guy (you know who you are) hitting on anything that moved Breakfast - good selection and the birds get to enjoy it too

6/10 Okay

jirajl, Prague

Liked: Cleanliness, room comfort
A nice choice
The resort offers standard accommodation close to the beach. The location is in the tourist area with shops, bars, beach facilities etc. Busy during weekends as locals use the beach for family picnics. Good for families. Not every employee can speak English and sometimes it was hard to communicate with them - for example missing daily menu in English. Need to improve the service. For example check-in was very poor because the front desk lady could not speak English. She made so many mistakes and did not inform us about important details. On the other hand their colleagues were very helpful (Sebastian and others).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Pools
Nice hotel Large grounds and two pools A little past its heyday, but good value