Salem Castle Hotels

"This was a wonderful stay and when you walked into the hotel it smelled clean and when you walked into your room it smelled clean. The only downfall would be in the pool I ended up cutting my foot I addressed this the staff about where I ended up cutting my foot at."

"Awesome!"

"All good til you want to check out front desk totally empty all morning!!"

"Very helpful and friendly. Enjoyed our stay"

"Comfortable room, bedding not too hot, ac quiet, sink outside bathroom, clean, well laid out…. Will look at Holiday Inn properties in the future!"

"The room was old, smelled a little. Lots of people smoking in parking lot."

"Did not use gym, pool closed room was fine Decent restaurants within walking distance"

"Entrance was quite grand and breakfast was great. No hot water for a shower- shared with team"

"This hotel is old and requires many repairs. When we checked in, the elevator was broken. People had to carry their heavy luggage to upper floor. There were numerous places needing repairs or renovations. More importantly, the staff did not respect guests booked through the 3rd party sites. When I checked in, the front desk staff named "Hope" gave me a room closest to the public restroom at the 1st floor. I did not complain. But the room had a broken curtain and the toilet failed to flash. I went back to Hope, asking for a room change. She told me that all rooms booked out and she was restricted to get an alternative room for me as we booked through the 3rd party. She mentioned several times -- " we do not encourage guests to book through other places. This give me no option for room change." She initially told me to wait until next morning when a worker could come to fix the toilet. However, there was no way to stay in a room without toilet. Then she went back to the front desk unhappily, saying "I will see what I can do." In 5 mins, she told me that she got a different room for me in 4th floor. While it was actually the same room option of my booking. Why she told me earlier that there was no other room available? The new room we were given was right besides the stairs. Due to the broken elevator, the stairs door was slammed the whole night. The door could not fully closed. You could clearly see the gap (see photo). "