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SureStay Plus by Best Western San Antonio Fort Sam Houston

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Seasonal outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Seasonal outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Seasonal outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of SureStay Plus by Best Western San Antonio Fort Sam Houston

SureStay Plus by Best Western San Antonio Fort Sam Houston

2.5 star property

7.0/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
Map
6900 N Interstate 35, San Antonio, TX, 78218

Explore the area

  • Popular LocationBrooke Army Medical Center5 min drive
  • Popular LocationSplashtown9 min drive
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)10 min drive
  • Popular LocationSan Antonio Botanical Gardens14 min drive

Room options

About this area

San Antonio

SureStay Plus by Best Western San Antonio Fort Sam Houston is located in North San Antonio - SAT, a neighborhood in San Antonio, and is in a shopping district and near the airport. Notable landmarks in the area include River Walk and Alamo. Morgan's Wonderland and Splashtown are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.
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Map

What's nearby

  • Brooke Army Medical Center - 5 min drive
  • Splashtown - 9 min drive
  • San Antonio Zoo and Aquarium - 12 min drive
  • Witte Museum - 14 min drive
  • San Antonio Botanical Gardens - 14 min drive

Getting around

  • San Antonio Station - 11 min drive
  • San Antonio International Airport (SAT) - 10 min drive

Restaurants

  • Cracker Barrel - 11 min walk
  • Whataburger - 15 min walk
  • Pho Hai An - 3 min drive
  • Bill Miller Bar-B-Q - 3 min drive
  • The Big Bib - 4 min drive

About this property

SureStay Plus by Best Western San Antonio Fort Sam Houston

Transformed hotel, renovated in 2019 and located in North San Antonio - SAT
At SureStay Plus by Best Western San Antonio Fort Sam Houston, you can look forward to free full breakfast, laundry facilities, and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
Other perks include:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • Multilingual staff, a 24-hour front desk, and smoke-free premises
  • A computer station, coffee/tea in the lobby, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All 66 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 40-inch TVs with cable channels
  • Full-sized refrigerators/freezers, microwaves, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Full-sized refrigerator
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

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Free WiFi
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Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 80 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM

Property is also known as

SureStay Plus by Best Western San Antonio Fort Sam Houston Hotel

Frequently asked questions

Does SureStay Plus by Best Western San Antonio Fort Sam Houston have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at SureStay Plus by Best Western San Antonio Fort Sam Houston?

As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at SureStay Plus by Best Western San Antonio Fort Sam Houston on Feb 12, 2023 start from $62.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus by Best Western San Antonio Fort Sam Houston pet-friendly?

Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay Plus by Best Western San Antonio Fort Sam Houston?

Self parking is free at this property.

What time is check-in at SureStay Plus by Best Western San Antonio Fort Sam Houston?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus by Best Western San Antonio Fort Sam Houston?

Check-out is at 11:00 AM.

Where is SureStay Plus by Best Western San Antonio Fort Sam Houston located?

Located in North San Antonio - SAT, this hotel is 2.2 mi (3.6 km) from Joint Base San Antonio and within 6 mi (10 km) of Brooke Army Medical Center and Morgan's Wonderland. Marion Koogler McNay Art Museum and Alamo Quarry Market are also within 6 mi (10 km).

Can I cancel my reservation for free at SureStay Plus by Best Western San Antonio Fort Sam Houston and receive a full refund?

Yes, SureStay Plus by Best Western San Antonio Fort Sam Houston offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Plus by Best Western San Antonio Fort Sam Houston cancellation policy on our site for more details about any exclusions or requirements.

SureStay Plus by Best Western San Antonio Fort Sam Houston Reviews

SureStay Plus by Best Western San Antonio Fort Sam Houston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 110 out of 331 reviews" "
" "10 - Excellent 33%
Rating 8 - Good. 81 out of 331 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 58 out of 331 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 32 out of 331 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 50 out of 331 reviews" "
" "2 - Terrible 15%

6.7/10

Cleanliness

7.9/10

Staff & service

6.7/10

Amenities

6.7/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stanley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and location was convenient for shoping. I was not pleased with the breakfast unfortunately

6/10 Okay

Brandon

Liked: Staff & service

2/10 Terrible

Sara

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in took over 20 minutes, got to the room and it didn’t smell pleasant. The room was VERY DIRTY. Bathroom had hair in the bathtub, on the toilet and in the sink. We called upfront on our cellphones (no phone in the room). They sent up a housekeeper or just wiped down the tub and left the rest. The sofa bed mattress was visibly soiled with blood, dirt and what appeared to be spots of mold. Lamps were dusty and all light switches were visibly dirty. I would highly recommend you save your cash and go elsewhere!

4/10 Poor

Amanda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
My stay there starting off my stay

4/10 Poor

Angi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The property is run down and dirty
Stayed 1 night in Oct 2022

8/10 Good

Jessie

Stayed 1 night in Oct 2022

8/10 Good

David

Stayed 2 nights in Oct 2022

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Belal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, did not smell good, not in a good area
Stayed 3 nights in Oct 2022

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a pool
Stayed 2 nights in Oct 2022