SureStay Plus by Best Western San Antonio Fort Sam Houston

Photo gallery for SureStay Plus by Best Western San Antonio Fort Sam Houston

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Seasonal outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Seasonal outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Seasonal outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of SureStay Plus by Best Western San Antonio Fort Sam Houston

SureStay Plus by Best Western San Antonio Fort Sam Houston

2.5 out of 5

3.6/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
6900 N Interstate 35, San Antonio, TX, 78218

Explore the area

  • Popular LocationBrooke Army Medical Center5 min drive
  • Popular LocationSplashtown8 min drive
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)10 min drive
  • Popular LocationSan Antonio Botanical Gardens14 min drive

Choose dates to view prices

About this area

San Antonio

Located in San Antonio, SureStay Plus by Best Western San Antonio Fort Sam Houston is in a shopping district and near the airport. The area's natural beauty can be seen at San Antonio Missions National Park and San Antonio Botanical Gardens, while Marion Koogler McNay Art Museum and Witte Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at AT&T Center, or consider a night out at Historic Sunset Station. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Brooke Army Medical Center - 5 min drive
  • Splashtown - 8 min drive
  • Witte Museum - 9 min drive
  • Alamo Quarry Market - 10 min drive
  • San Antonio Botanical Gardens - 14 min drive

Getting around

  • San Antonio Station - 11 min drive
  • San Antonio International Airport (SAT) - 10 min drive

Restaurants

  • Cracker Barrel — 11 min walk
  • Whataburger — 15 min walk
  • Pho Hai An — 3 min drive
  • Bill Miller Bar-B-Q — 3 min drive
  • The Big Bib — 4 min drive

About this property

SureStay Plus by Best Western San Antonio Fort Sam Houston

San Antonio hotel in North San Antonio - SAT with free breakfast and 24-hour fitness center
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room, and laundry facilities are onsite. All 66 rooms provide free WiFi, sofa beds, and coffee makers. Other amenities available to guests include free local calls, hair dryers, and ironing boards.
SureStay Plus by Best Western San Antonio Fort Sam Houston offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. This San Antonio hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Sofa bed

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Dogs welcome
2 per room (up to 80 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

SureStay Plus by Best Western San Antonio Fort Sam Houston Hotel

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 54 out of 151 reviews
5 - Excellent 36%
Rating 4 - Good. 37 out of 151 reviews
4 - Good 25%
Rating 3 - Okay. 28 out of 151 reviews
3 - Okay 19%
Rating 2 - Poor. 12 out of 151 reviews
2 - Poor 8%
Rating 1 - Terrible. 20 out of 151 reviews
1 - Terrible 13%

3.5/5

Cleanliness

4.1/5

Staff & service

3.4/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Poor staff service, and dirty rooms prior to checking in
Stayed 2 nights in Aug 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We thought we got a good deal. Turns out not. Room was aparently under construction or in middle of renovations.. closet door was removed and sitting in corner ligh fixtures were misding covers and metal housing was rusty some lights didnt work at all. Blinds were broken and it was a serious struggle to ooen them no blanket on bed just one sheet. Ciggarete burns on tae and bathtub.. not the kind if room i expect to get when booking best western
Stayed 1 night in Aug 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was not clean in any way. There is mold on the ax vent, mold on outside of the toilet tank, the counters were not wiped down, there was smeared food on the windows, the outer part of the bathtub and bathroom floor could not had been cleaned for a very long time and much more. Will not stay here again and will not recommend
Stayed 2 nights in Aug 2021

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a late check-in after a long day, end up having to request comforters for the beds. Took over an hour to get 4 covers for the 6 beds in the 2 rooms i booked, was told it would be another hour for the other 2. The elevator smelled like dog urine and was filthy. Bed sheets on 2 of the beds were dirty, one even had blood spots on it. Complementary "hot" breakfast, was only cold cereal and juice....worst hotel experience I've ever had!
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, property conditions & facilities
There was trash next to elevator, left to the river walk, and The Alamo, when I returned the trash was still there. The 2 staff women in the afternoon were great, friendly, and helpful.
Stayed 1 night in Aug 2021