圣荷西卡波旅游套票 | 圣荷西卡波机票+酒店优惠低至 4 折

Everything is fine.

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

MONEY STOLEN!! We stayed for 4 nights total and on our last day there, we noticed $500 was stolen from my wallet. No one else had been inside our hotel room except our family and THE CLEANING STAFF. During our second day there, in the morning when I tried to enter my hotel room, there were two cleaning ladies inside my room, and one of them was at the door, HOLDING THE DOOR SHUT while I used my keycard to try to enter. I could hear the other cleaning lady on the other side of the room, and they were speaking to each other in Spanish in a very panicked manner; the one at the door was telling the other lady to hurry up. Once I entered, they quickly rushed out of the room. When I realized my money was stolen in the morning of the day we were checking out, I finally made the connection of what had happened that day when they tried to stop me from entering the room, and how they were the only possible suspects of stealing $500 out of my wallet. We submitted a claim with the hotel while we were checking out, and have never heard since. They promised they would investigate the situation and reach out to us. It's been a whole month and we haven't heard anything. DO NOT recommend your friends and family to stay at this location! We will definitely not be coming back.

The staff was friendly. Problem is there were so few the service was slow. Their app to make reservations was confusing. Their shuttle system between their locations was useless. To get on shuttle you had to make a reservation and when we tried the next ride was in 4 hours. Basically you have to use taxis. The worst was dealing with their timeshare people. They were incredibly pushy, dishonest and almost threatening. I'd stay away from this place.