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Hotel Valencia Santana Row

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk

Overview of Hotel Valencia Santana Row

VIP Access

Hotel Valencia Santana Row

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationSantana Row Shopping Center2 min walk
  • Popular LocationWestfield Valley Fair Shopping Mall6 min walk
  • Popular LocationWinchester Mystery House6 min walk
  • AirportSan Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)10 min drive

Choose dates to view prices

About this area

San Jose

In the entertainment district and in the mountains, Hotel Valencia Santana Row is in an area with good shopping. The Tech Interactive and San Jose Civic Auditorium are cultural highlights, and some of the area's popular attractions include Children's Discovery Museum and California's Great America. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or Levi's Stadium. Spend some time exploring the area's activities, including golfing and winery tours.
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Popular Location

What's nearby

  • Santana Row Shopping Center - 2 min walk
  • Westfield Valley Fair Shopping Mall - 6 min walk
  • Winchester Mystery House - 6 min walk
  • San Jose Municipal Rose Garden - 3 min drive
  • Rosicrucian Egyptian Museum - 5 min drive

Getting around

  • Hamilton Station - 4 min drive
  • San Jose College Park Station - 6 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 10 min drive

Restaurants

  • Maggiano’s Little Italy — 3 min walk
  • The Cheesecake Factory — 5 min walk
  • Krung Thai — 10 min walk
  • New Krung Thai Restaurant — 12 min walk
  • JJ's Blues — 15 min walk

About this property

Hotel Valencia Santana Row

4-star suburban hotel, walk to Winchester Mystery House
A restaurant, an outdoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace, and valet parking. All 215 rooms provide free WiFi, 24-hour room service, and TVs. Guests will also find minibars, premium bedding, and coffee makers.
Hotel Valencia Santana Row offers 215 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Valet parking on site (USD 35 per night)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–9:00 AM: USD 8 for adults and USD 15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour pool access
  • Access to nearby health club
  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms - 3

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Couples dining
  • Renovated entire property - October 2018
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 50-inch TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar
  • Refrigerator (on request)

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Turndown service

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Guest rating 4+
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Policies

Check-in

Check-in from 3 PM - 2:00 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 8 for adults and USD 15 for children (approximately)
  • Valet parking fee: USD 35 per night
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

24-hour pool access
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Valencia
Hotel Valencia Santana Row
Hotel Valencia Santana Row San Jose
Santana Row Hotel
Santana Row Valencia
Santana Row Valencia Hotel
Valencia Hotel Santana Row
Valencia Santana Row
Valencia Santana Row Hotel
Valencia Santana Row San Jose
Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel
Hotel Valencia Santana Row San Jose
Hotel Valencia Santana Row Hotel San Jose

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 571 out of 952 reviews
5 - Excellent 60%
Rating 4 - Good. 247 out of 952 reviews
4 - Good 26%
Rating 3 - Okay. 75 out of 952 reviews
3 - Okay 8%
Rating 2 - Poor. 34 out of 952 reviews
2 - Poor 4%
Rating 1 - Terrible. 25 out of 952 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice little staycation here. It took awhile to get checked in, and though we had a room for 3 people, I had to call back to the very busy front desk to ask about a bed for the 3rd person. They brought it up promptly after that though. Our balcony room (601) was on the corner, so it overlooked Santana Row on the balcony side and the pool on the other side. Everything was clean, the included breakfast was a generous fruit cup, muffin, croissant, oatmeal and yogurt. The gym was small, but serviceable. We decided it was a perfect summer getaway with all the shopping and restaurants you could want. We decided next time we’d like to stay longer.
Stayed 1 night in Jun 2021

4/5 Good

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was lovely and the area surrounding it is great.
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front staff did not explain ANYTHING about the hotel. I was handed a piece of paper and made to figure it out myself. The hotel itself was wonderful. Beautiful grounds, rooms and pool. I guess I was unlucky with the check in.
Stayed 3 nights in Jun 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel but was disappointed at the quality of the bedding. Very thin comforter for the bedroom. Had to get towels to compensate for lack of thickness. Other than that, it was a very nice hotel.
Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very well located, close to attractions, restaurants, and shops
Stayed 2 nights in Jun 2021