Ratings based on 254 Verified Reviews

2.8 out of 5
54% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 21, 2017
no wifi at all. tried different time of a day, no matter how strong the signal seems to be, you just cannot connect to it, or cannot open any webpage
Comment from Hotel Management
Jan 26, 2017 by Guest Experience Manager, Hotel Management
To be honest, we never get negative feedback about our wifi, and we're very sorry that you experienced such problems. We can only conclude that this was a one-off problem, and assure you that it will not happen should you make a return trip to us - we hope you do. Thank you for choosing to stay with us, and for leaving your feedback. Best wishes, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Power outage at my house

Posted Jan 12, 2017
No parking. Too many cars so people parked into the street
Comment from Hotel Management
Jan 17, 2017 by Guest Experience Manager, Hotel Management
It's a shame that a power outage forced you to stay with us. We're very sorry that our lack of parking inconvenienced you, but trust that you enjoyed a restful night with us. Thank you for coming to us when you needed a place to stay, and for taking the time to provide us with your feedback. Best wishes, Hotel Management
2 out of 5
by A verified traveler from US

Staff is terrible!

Posted Nov 19, 2016
Pros: Nothing special
Cons: Train the staff
We booked this place because we were told by Expedia on the phone and we confirmed with the hotel by phone that there would be a free shuttle for us at the airport at 6 am and that we could leave our car at the hotel for a few days for free. They both confirmed that we can count on it, but when we arrive late in the evening at the hotel we were told that it may be a problem and the guy had to check on it and will call us back in 15 minutes. He never called. There was no shuttle! We had to use our car and drive to the airport and find parking there early in the morning. We called Expedia that same night and complained. They said that there was a miscommunication and that we would get a fifty dollar discount on another Expedia booking and that they will sent us a coupon by mail. We never got a coupon from them either. Very disappointing! The staff obviously doesn't know what they are talking about.
Comment from Hotel Management
Nov 30, 2016 by Guest Experience Team, Hotel Management
Hi Mike, sorry for the confusion. Booking was made through a 3rd party website and there seemed be an issue with the reservation showing up in our system from booking website. This never happens, so we apologize for your inconvenience. Since the booking was made through 3rd party website, we could not issue resolve this from our end at all. Still, we should have been proactive in getting in touch with you and communicate with you. Once again, please accept our apologies. We are always here to help. If you have any more questions, please feel free to reach out.Sincerely,Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Everything was as it should be.

Posted Nov 1, 2016
Pros: Excellent service.
Location: Tough place to be, but an oasis in the desert. Was able to send out for food....excellent food, and delivered to our door.
Everything was as it should be: great service, clean, not expensive.
1 out of 5
by A verified traveler from California

Dirty and Greedy

Posted Sep 26, 2016
Cons: Everything! Get a maid service that works. And an owner that isn't so greedy.
First room i was given had trash on the floor and smelled like a skunk ate rotten eggs. I demanded a new room. The second room was cleaner but still not great. Gave 24 hour notice that i would be cutting 2 days off my booking. Hotel refused to refund me both nights. Would only refund one night. Never staying there or having any of my employees staying there ever again! Rather just go to a motel 6, they have higher standards and are cheaper.
1 out of 5
by A verified traveler

Awful, just plan awful.

Posted Sep 22, 2016
By far the worst one night stay ever had at a hotel. Where to begin, the police were there when I checked in at 4pm, there when I checked out at 11am. The room was pleasant, except for ants in the bath room and in the bed, slept on top of covers with clothes on. The electricity in the room went out twice. Before bed, staff came both times, hit the breaker's, then in a.m. went out twice, staff hit breakers it came back once on second outage they couldn't get it back on, at that point just left. First time at that chain will never stay at any other location. It was totally ghetto and still was 99 dollars a night. Would rather have slept in car for the night
3 out of 5
Recommended
for Everyone
by A verified traveler from SFO

you got what you pay

Posted Sep 15, 2016
Location: lots of traffic during the office hours
stay for 2 nights. parking space is limited. Only cheap danish, coffee and juice for breakfast. 2 nights is OK.
2 out of 5
by A verified traveler

Whatever $$ you save are not worth the stay.

Posted Sep 4, 2016
Pros: I will say the room was clean, with new TV, mini-fridge and microwave.
Cons: See first comment - fix all.
Location: Indian (So. Asian)/Chinese/Some Filipino immigrant community with many Indian restaurants in walking distance. Lots to do in San Jose, which is close
Suicide-inducing, completely bare bones hotel room. 20 year old, beat up furniture. 1 chair in the room, for the desk - no guest chair. Frayed sheets on the bed. Returned early (2:00 PM), one day and the room was not made up - had to call to get that done. This is not the maids’ fault, management too cheap to hire sufficient staff. Clientele: Lots of building trades. One night, some of them got drunk; shoving/shouting match at midnight for 15 minutes with some other guest yelling at them to shut-up – management did nothing. Next night: 6 Milpitas cops execute an arrest warrant on some other guest two doors down. Night Three - Some guy pulls into the parking lot at 4:00 AM, high or drunk, singing Bob Marley's "Buffalo Soldier" at the top of his lungs - stomps past my room talking to himself: "THAT'S the way we do it in New York!" Don’t stay here – savings not worth it.
2 out of 5
by A verified traveler from Dallas

Low Cost Motel in JSC

Posted Aug 20, 2016
Pros: Comfortable bed, relatively clean, basic amenities (Motel 6 doesn't have free WiFi)
Cons: Electronic door locks take many tries to recognize keys, unsafe "guests" need a security guard to quiet them down, no elevator for three floors
Location: Shopping and Black Bear Cafe within walking distance
Not a pleasant place to stay. Rooms are mostly clean, new carpet, fresh paint, basic amenities (free WiFi, refrig, microwave, flatscreen TV) but no elevator, and clientele borders on dangerous. If you want to leave home to have domestic disputes, this is a great place to have them. This is the second bad experience I've had with America's Best Value Inn chain, won't stay in one again.
1 out of 5
by A verified traveler

Dirty and smelly!!!

Posted Aug 20, 2016
A lot of people smoking in the premises. Some smoking in their rooms and I'm not even talking about cigarettes. If you know what I mean.