I arrived at the hotel and was given a room in the south tower when I got off the elevator to go to my room the hallway had a funny smell. I then went opened the room and the room had the same smell. It smelled like the carpet was wet. I told myself I was not staying here. I went back to the front desk to check out and was asked why I was checking out I informed the front desk of the stench in the hallway and in the room. He then handed me another key to a room in the North tower and told me to check see if I like that room better. My room was on the 11th floor. When I got out the elevator totally different walls and lightening was nice and bright. I opened the room door and the room was totally different than the room on the south tower. View was nice as well. So I decided to stay. The reason I choose the hotel is because my favorite restaurant is downstairs Ropa Vieja Grill. Food is amazing you must eat there. The pool was closed at the time of my visit. On my checkout day I did find a roach crawling on the top of the ceiling I was already checking out so I didn’t report it. If you do choose to stay here make sure you are staying in the north tower. I’m not sure how they decipher which guest stays in which tower but I did see a lot of minorities given room keys for the south tower.
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Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Photos of Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
4.2/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
Photos of Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave
More detailsRoom amenities
- Sleeps 2
- 1 Queen Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Queen Bed
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Suite, 1 King Bed, Non Smoking, Ocean View (Living Room)
Photos of Suite, 1 King Bed, Non Smoking, Ocean View (Living Room)
Suite, 1 King Bed, Non Smoking, Ocean View (Living Room)
More detailsRoom amenities
- Ocean view
- Sleeps 4
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
1 King Bed
Overlooking the ocean
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Suite, 1 King Bed, Non Smoking, Partial Ocean View (Living Room)
Photos of Suite, 1 King Bed, Non Smoking, Partial Ocean View (Living Room)
Suite, 1 King Bed, Non Smoking, Partial Ocean View (Living Room)
4.6/5 guest room ratingMore detailsRoom amenities
- Ocean view
- Sleeps 4
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
1 King Bed
Overlooking the ocean
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Standard Room, 1 King Bed, Accessible, Bathtub
Photos of Standard Room, 1 King Bed, Accessible, Bathtub
Standard Room, 1 King Bed, Accessible, Bathtub
4.4/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Height-adjustable showerhead and grab bar in shower
Non-Smoking
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Photos of Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
4.2/5 guest room ratingMore detailsRoom amenities
- Sleeps 4
- 2 Queen Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View
Photos of Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View
Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View
More detailsRoom amenities
- Ocean view
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
Overlooking the ocean
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View
Photos of Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View
4.9/5 guest room ratingMore detailsRoom amenities
- Sleeps 4
- 2 Queen Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Queen Beds
Overlooking the pool
Internet - Free WiFi and wired Internet access
Entertainment - 37-inch LCD TV, premium channels, and iPod dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
About this area
San Juan
Located near the beach, Best Western Plus Condado Palm Inn & Suites is in San Juan's Condado neighborhood, an area with good shopping. Pan American Pier and Castillo San Felipe del Morro are notable landmarks, and travelers looking to shop may want to visit Plaza del Mercado and Plaza las Americas. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property.
Visit our San Juan travel guideWhat's nearby
- Casino del Mar at La Concha Resort - 4 min walk
- Parque La Ventana al Mar - 7 min walk
- Plaza del Mercado - 11 min walk
- Condado Beach - 16 min walk
- Museo de Arte de Puerto Rico - 17 min walk
Getting around
- Pinero Station - 7 min drive
- Luis Munoz Marin Intl. Airport (SJU) - 15 min drive
Restaurants
- Ropa Vieja — 1 min walk
- Cookie House — 1 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Social distancing
Safety measures
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and transportation
- Self parking: USD 15.00 per day
- Extended parking: USD 15.00 per day
Food and drink
- 1 restaurant and 1 coffee shop/café
- 1 bar
Things to do
- 24-hour fitness center
- 24-hour pool access
- Outdoor pool
- Spa tub
Family friendly
- Dry cleaning service
- Free cribs/infant beds
- Laundry facilities
- Microwave
- Outdoor pool
- Refrigerator
Conveniences
- ATM/banking services
- Elevator
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
Languages spoken
- English
- Spanish
Business services
- 24-hour business center
- 1 meeting room
- Conference space (400 square feet)
Outdoors
- Beach umbrellas
- Pool sun loungers
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Handrails in hallways
- Handrails in stairways
- In-room accessibility
- Roll-in shower
- Visual alarms in hallways
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Free cribs/infant beds
- Hypo-allergenic bedding
- Linens
- Premium bedding
Bathroom
- Free toiletries
- Hair dryer
- Shower/tub combination
Entertainment
- 37-inch LCD TV
- Cable/satellite channels
- iPod dock
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Microwave
- Refrigerator
More
- Desk
- Free local calls
- Iron/ironing board
- Phone
- Safe
Policies
Check-in
Check-out
Special check-in instructions
Renovations and closures
Access methods
Pets
Children and extra beds
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Self parking fee: USD 15.00 per day (in/out privileges)
- Extended parking fee: USD 15.00 per day
- Nearby parking fee: USD 15.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Guest reviews
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that we expected. Cleanliness on point & polite staff. Beautiful views and genius location. Would recommend!
- Liked: Cleanliness, staff & service, property conditions & facilities
- Disliked: Amenities
The bathroom fossit water smelled so bad we had to buy bottles of water to brush our teeth,
The service its so bad. In the reservations said include breakfast, but nee ver see the e