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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas

Guest reviews

4.2/5 Very Good
656 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationIsla Verde Beach7 min walk
Popular LocationCarolina Beach7 min walk
Popular LocationBalneario de Carolina14 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)6 min drive

Choose dates to view prices

  • Deluxe Room, 2 Queen Beds, Balcony

    Room amenities

    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds, Balcony
  • Deluxe Room, 1 King Bed, View (View)

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, View (View)
  • Deluxe Room, 2 Queen Beds, View (View)

    Room amenities

    • Beach view
    • Sleeps 4
    • 2 Queen Beds
    More detailsDeluxe Room, 2 Queen Beds, View (View)
  • Fairmont, Room, 1 King Bed

    Room amenities

    • 445 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsFairmont, Room, 1 King Bed
  • Fairmont, Room, 2 Queen Beds

    Room amenities

    • 445 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsFairmont, Room, 2 Queen Beds
  • Suite, 1 Bedroom

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 Bedroom
  • Junior Suite, 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed
  • Villa, 1 King Bed, Ocean View

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsVilla, 1 King Bed, Ocean View
  • Villa, 1 King Bed

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsVilla, 1 King Bed
  • Villa, 2 Queen Beds (Pool)

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More detailsVilla, 2 Queen Beds (Pool)
  • Suite, 2 Bedrooms

    Room amenities

    • City view
    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More detailsSuite, 2 Bedrooms
  • Suite, 1 Bedroom

    Room amenities

    • Beach view
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuite, 1 Bedroom
  • Villa, 1 King Bed

    Room amenities

    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsVilla, 1 King Bed
  • Deluxe Room, 1 King Bed, Balcony

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Balcony
  • Villa, 1 King Bed

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsVilla, 1 King Bed

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Carolina

Located on the beach, Fairmont El San Juan Hotel is in Carolina's Isla Verde neighborhood, an area with great airport proximity. La Fortaleza and San Juan Cathedral are notable landmarks, and travelers looking to shop may want to visit The Mall of San Juan and Plaza las Americas. Looking to enjoy an event or a game while in town? See what's going on at Jose Miguel Agrelot Coliseum. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.

Visit our Carolina travel guide
Map
Popular Location

What's nearby

  • Isla Verde Beach - 7 min walk
  • Carolina Beach - 7 min walk
  • Balneario de Carolina - 14 min walk
  • The Mall of San Juan - 5 min drive
  • Jose Miguel Agrelot Coliseum - 12 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • Cana by Juliana Gonzalez — 1 min walk
  • El Bistro — 1 min walk

About this property

Fairmont El San Juan Hotel

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Hotel's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 388 rooms offer free WiFi and free wired Internet, LED TVs with cable channels, and comforts like pillowtop beds and pillow menus. Other amenities available to guests include 24-hour room service, refrigerators, and espresso makers.
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of Bureau Veritas (Accor Hotels)
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 48 hours between stays
Contactless check-out

Safety measures

Individually-wrapped food options available for breakfast and through room service
Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 22.30 per day
  • Valet parking: USD 28 per day

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: USD 30 for adults and USD 20 for children
  • 4 restaurants and 1 coffee shop/café
  • 3 poolside bars, 6 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Motorized watercraft
  • Nightclub
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Portuguese
  • Russian
  • Spanish

Business services

  • 3 meeting rooms
  • Business center
  • Conference space (40000 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Linens
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 30 for adults and USD 20 for children (approximately)
  • Self parking fee: USD 22.30 per day (in/out privileges)
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 21 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast and through room service.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Can I cancel my reservation for free at Fairmont El San Juan Hotel and receive a full refund?
Yes, Fairmont El San Juan Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Fairmont El San Juan Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 4 outdoor pools.
Is Fairmont El San Juan Hotel pet-friendly?
Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay.
How much is parking at this resort?
Self parking is available for USD 22.30 per day. Valet parking is available for USD 28 per day.
What time is check-in at Fairmont El San Juan Hotel?
Check-in is from 3:00 PM–midnight. Early check-in is available for a fee of USD 75 (subject to availability).
What time is check-out at Fairmont El San Juan Hotel?
Check-out is at 11:00 AM. Late check-out is available for USD 75 (subject to availability).
Where is this property located?
Nestled on the beach, this Isla Verde resort is within 6 mi (10 km) of The Mall of San Juan, Condado Beach, and Plaza las Americas. Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Fairmont El San Juan Hotel

4.2
Very Good
5 - Excellent
355
4 - Good
165
3 - Okay
70
2 - Mediocre
28
1 - Poor
38
4.4
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

Stayed 4 nights in Jul 2020

2/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Implementation of COVID mask requirements on guests is really absurd and hostile. Even maintenance workers were involved in harassing guests. Staff is unprofessional and badly trained, chatting amongst themselves and joking loudly in front of guests. Feels like the hotel is making you a favor in letting you stay. Very disappointing, from what is expected at these rates and overpriced consumption.

Stayed 1 night in Jun 2020

1/5

    This traveler didn’t leave comments with their review
    Stayed 1 night in May 2020

    1/5

    • Disliked: Staff & service, amenities

    The property was closed down Saturday afternoon and all day Sunday. Was not able to utilize the beach, pool, restaurants and all bars. Room service was all that was available and it took 3 hours to get anything sent up.

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great place

    Great amenities and very kind staffs

    Stayed 1 night in Mar 2020