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Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Guest reviews

4.1/5 Very Good
2,712 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationPier 31 min walk
Popular LocationPort of San Juan1 min walk
Popular LocationTeatro Tapia3 min walk
AirportSan Juan (SJU-Luis Munoz Marin Intl.)18 min drive

Choose dates to view prices

  • Traditional Room, 1 King Bed, No View

    4.8/5 guest room rating

    Room amenities

    • 230 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsTraditional Room, 1 King Bed, No View
  • Deluxe Room, 2 Double Beds

    4.2/5 guest room rating

    Room amenities

    • 299 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds
  • Room, 1 King Bed, Bay View

    4.5/5 guest room rating

    Room amenities

    • 299 sq ft
    • Bay view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Bay View
  • Suite, 1 Bedroom, Balcony, Bay View

    Room amenities

    • 560 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 Bedroom, Balcony, Bay View
  • Suite, 1 Bedroom, City View

    Room amenities

    • 480 sq ft
    • City view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuite, 1 Bedroom, City View
  • Junior Suite, 1 Bedroom

    4.3/5 guest room rating

    Room amenities

    • 578 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite, 1 Bedroom

About this area

San Juan

Sheraton Old San Juan Hotel is located on the waterfront and in a walkable area with good shopping. Teatro Tapia and Museo del Mar are cultural highlights, and some of the area's activities can be experienced at Pier 1 and Pier 3. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Visit our San Juan travel guide
Map
Popular Location

What's nearby

  • Pier 3 - 1 min walk
  • Port of San Juan - 1 min walk
  • Pier 4 - 2 min walk
  • Teatro Tapia - 3 min walk
  • Canvas Art Gallery - 3 min walk

Getting around

  • Hato Rey Station - 9 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 18 min drive

Restaurants

  • Palio — 1 min walk

About this property

Sheraton Old San Juan Hotel

Bayside San Juan hotel in Old San Juan, walk to Port of San Juan
Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a conference center are onsite. All 240 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts like pillowtop beds and premium bedding. Guests will also find room service, coffee makers, and down comforters.
Sheraton Old San Juan Hotel offers 240 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of Global Cleanliness Council (Marriott)
Disinfectant is used to clean the property

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: USD 25.65 per night
  • Discounted parking nearby

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 20 for adults and USD 16 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour health club
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Meeting rooms
  • Conference center (8073 square feet of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 42-inch LCD TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator (on request)

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 21 2020 to June 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets stay free
Dogs only
1 per room (up to 40 lbs)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18.53 percent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 16 for children (approximately)
  • Valet parking fee: USD 25.65 per night (in/out privileges)
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • Refrigerator fee: USD 10 per night
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel
Sheraton Old Juan Hotel Juan
Sheraton Old San Juan Hotel Hotel
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel Hotel San Juan

Frequently asked questions

Can I cancel my reservation for free at Sheraton Old San Juan Hotel and receive a full refund?
Yes, Sheraton Old San Juan Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Old San Juan Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
Yes, Sheraton Old San Juan Hotel allows dogs (limit 1 per room) with a maximum weight of up to 40 lbs per pet.
How much is parking at this property?
Valet parking is available for USD 25.65 per night.
What time is check-in at Sheraton Old San Juan Hotel?
Check-in is from 3 PM–midnight. Early check-in is available for a fee of USD 75 (subject to availability).
What time is check-out at Sheraton Old San Juan Hotel?
Check-out is at 11 AM. Late check-out is available for USD 75 (subject to availability).
Where is this property located?
Located in Old San Juan, this hotel is steps from Pier 3, Port of San Juan, and Teatro Tapia. Pier 4 and Pier 1 are also within 5 minutes.

Guest reviews

Overall score and ratings for Sheraton Old San Juan Hotel

4.1
Very Good
5 - Excellent
1,137
4 - Good
992
3 - Okay
355
2 - Mediocre
141
1 - Poor
87
4.4
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.2
Property condition

1/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

Not clean at all, staff is helpful but they don't have the resources needed to help the people staying at the hotel

Stayed 3 nights in Jul 2020

1/5

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Fabulous location. Clean facilities. Wonderful staff.

    Stayed 3 nights in Dec 2019

    1/5

      This traveler didn’t leave comments with their review
      Stayed 1 night in Mar 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Loved everything about this hotel...the staff, the location, the ammenities

      Stayed 1 night in Mar 2020