- Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at all, staff is helpful but they don't have the resources needed to help the people staying at the hotel
Stayed 3 nights in Jul 2020
Photo gallery
Guest reviews
Very Good
2,712 reviews
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Pet Friendly
- Air Conditioning
- Restaurant
- Gym
Map
100 Brumbaugh Street, San Juan
Explore the area
Pier 31 min walk
Port of San Juan1 min walk
Teatro Tapia3 min walk
San Juan (SJU-Luis Munoz Marin Intl.)18 min drive
Choose dates to view prices
Traditional Room, 1 King Bed, No View
Photos of Traditional Room, 1 King Bed, No View
Traditional Room, 1 King Bed, No View
4.8/5 guest room ratingMore detailsRoom amenities
- 230 sq ft
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
230 sq feet
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, grab bar near toilet, visual fire alarm, and low-height electrical outlets in bathroom
Eco-friendly - Eco-friendly toiletries and recycling bin
Non-Smoking
Deluxe Room, 2 Double Beds
Photos of Deluxe Room, 2 Double Beds
Deluxe Room, 2 Double Beds
4.2/5 guest room ratingMore detailsRoom amenities
- 299 sq ft
- City view
- Sleeps 4
- 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds
299-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, grab bar near toilet, visual fire alarm, and low-height electrical outlets in bathroom
Eco-friendly - Eco-friendly toiletries and recycling bin
Non-Smoking
Room, 1 King Bed, Bay View
Photos of Room, 1 King Bed, Bay View
Room, 1 King Bed, Bay View
4.5/5 guest room ratingMore detailsRoom amenities
- 299 sq ft
- Bay view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
299-sq-foot room with bay views
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, grab bar near toilet, visual fire alarm, and low-height electrical outlets in bathroom
Eco-friendly - Eco-friendly toiletries and recycling bin
Non-Smoking
Suite, 1 Bedroom, Balcony, Bay View
Photos of Suite, 1 Bedroom, Balcony, Bay View
Suite, 1 Bedroom, Balcony, Bay View
More detailsRoom amenities
- 560 sq ft
- Bay view
- Sleeps 4
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
1 King Bed
560-sq-foot room with bay views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, grab bar near toilet, visual fire alarm, and low-height electrical outlets in bathroom
Eco-friendly - Eco-friendly toiletries and recycling bin
Non-Smoking
Suite, 1 Bedroom, City View
Photos of Suite, 1 Bedroom, City View
Suite, 1 Bedroom, City View
More detailsRoom amenities
- 480 sq ft
- City view
- Sleeps 4
- 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds
480-sq-foot room with city views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, grab bar near toilet, visual fire alarm, and low-height electrical outlets in bathroom
Eco-friendly - Eco-friendly toiletries and recycling bin
Non-Smoking
Junior Suite, 1 Bedroom
Photos of Junior Suite, 1 Bedroom
Junior Suite, 1 Bedroom
4.3/5 guest room ratingMore detailsRoom amenities
- 578 sq ft
- Bay view
- Sleeps 4
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
1 King Bed
578-sq-foot room, balcony with bay views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi and wired Internet access
Entertainment - 42-inch LCD TV with premium channels and pay movies
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Laptop-compatible safe, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV, grab bar near toilet, visual fire alarm, and low-height electrical outlets in bathroom
Eco-friendly - Eco-friendly toiletries and recycling bin
Non-Smoking
About this area
San Juan
Sheraton Old San Juan Hotel is located on the waterfront and in a walkable area with good shopping. Teatro Tapia and Museo del Mar are cultural highlights, and some of the area's activities can be experienced at Pier 1 and Pier 3. Looking to enjoy an event or a game? See what's going on at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our San Juan travel guideWhat's nearby
- Pier 3 - 1 min walk
- Port of San Juan - 1 min walk
- Pier 4 - 2 min walk
- Teatro Tapia - 3 min walk
- Canvas Art Gallery - 3 min walk
Getting around
- Hato Rey Station - 9 min drive
- Luis Munoz Marin Intl. Airport (SJU) - 18 min drive
Restaurants
- Palio — 1 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Follows standard sanitization guidelines of Global Cleanliness Council (Marriott)
Disinfectant is used to clean the property
Safety measures
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and transportation
- Valet parking: USD 25.65 per night
- Discounted parking nearby
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 20 for adults and USD 16 for children
- 1 restaurant
- 1 bar
- Room service available
Things to do
- 24-hour health club
- Outdoor pool
- Spa tub
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Free cribs/infant beds
- Laundry facilities
- Microwave (on request)
- Outdoor pool
- Refrigerator (on request)
- Rollaway/extra beds (surcharge)
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Computer station
- Meeting rooms
- Conference center (8073 square feet of space)
Outdoors
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Assistive listening devices available
- Braille signage
- In-room accessibility
- Roll-in shower
- Valet for wheelchair-equipped vehicle
- Visual alarms in hallways
- Wheelchair-accessible business center
- Wheelchair-accessible fitness center
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Hypo-allergenic bedding
- Pillow-top mattress
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Designer toiletries
- Hair dryer
- Shower/tub combination
Entertainment
- 42-inch LCD TV
- Cable/satellite channels
- Pay movies
- Premium channels
Food and drink
- Coffee/tea maker
- Microwave (on request)
- Refrigerator (on request)
More
- Desk
- Free local calls
- In-room massage
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Recycling
Policies
Check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
This property is closed from March 21 2020 to June 30 2020 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets stay free
Dogs only
1 per room (up to 40 lbs)
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Resort fee: 18.53 percent of room rate
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: USD 20 for adults and USD 16 for children (approximately)
- Valet parking fee: USD 25.65 per night (in/out privileges)
- Early check-in fee: USD 75 (subject to availability)
- Late check-out fee: USD 75 (subject to availability)
- Refrigerator fee: USD 10 per night
- In-room microwave fee: USD 10 per night
- Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Noise-free guestrooms cannot be guaranteed.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property.
- The property affirms that it follows sanitization practices of Global Cleanliness Council (Marriott) guidelines. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
We should mention
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Property is also known as
Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
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San Juan Sheraton
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Sheraton San Juan
Sheraton Old San Juan Hotel
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Sheraton Old San Juan Hotel Hotel
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel Hotel San Juan
Frequently asked questions
Guest reviews
4.4
Cleanliness
4.3
Service and Staff
4.0
Amenities
4.2
Property condition
This traveler didn’t leave comments with their review
Stayed 2 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Clean facilities. Wonderful staff.
Stayed 3 nights in Dec 2019
This traveler didn’t leave comments with their review
Stayed 1 night in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel...the staff, the location, the ammenities
Stayed 1 night in Mar 2020