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Sheraton Old San Juan Hotel

Photo gallery for Sheraton Old San Juan Hotel

Primary image
Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Junior Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
Junior Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Sheraton Old San Juan Hotel

Sheraton Old San Juan Hotel

4-star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
100 Brumbaugh Street, San Juan, 00901

Explore the area

  • Popular LocationPort of San Juan1 min walk
  • Popular LocationSan Juan Cathedral11 min walk
  • Popular LocationSan Juan Gate12 min walk
  • AirportSan Juan (SJU-Luis Munoz Marin Intl.)20 min drive

Room options

About this area

San Juan

Located on the waterfront, Sheraton Old San Juan Hotel is in Old San Juan, a walkable area in San Juan with good shopping. Teatro Tapia and Museo del Mar are cultural highlights, and some of the area's activities can be experienced at Pier 1 and Pier 3. Looking to enjoy an event or a game while in town? See what's happening at Jose Miguel Agrelot Coliseum or Hiram Bithorn Stadium. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our San Juan travel guideOpens in a new window
Map

What's nearby

  • Pier 3 - 1 min walk
  • Port of San Juan - 1 min walk
  • San Juan - 7 min walk
  • San Juan Cathedral - 11 min walk
  • San Juan Gate - 12 min walk

Getting around

  • Hato Rey Station - 9 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 20 min drive

Restaurants

  • Raíces - 3 min walk
  • Inarú - 3 min walk
  • Al Dente - 3 min walk
  • Aguaviva - 4 min walk
  • Café Puerto Rico - 4 min walk

About this property

Sheraton Old San Juan Hotel

4-star hotel in the heart of Old San Juan
Port of San Juan is located near Sheraton Old San Juan Hotel, which provides a terrace, a hair salon, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The onsite local cuisine restaurant, Palio, features brunch and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour health club.
You'll also enjoy perks such as:
  • An outdoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and meeting rooms
  • Free newspapers, a computer station, and multilingual staff
  • Wedding services, concierge services, and a ballroom
  • Guest reviews say good things about the helpful staff and proximity to shopping
Room features
All guestrooms at Sheraton Old San Juan Hotel offer perks such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and showers
  • 42-inch HDTVs with premium channels
  • Recycling, microwaves, and free infant beds

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 25.65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 20 for adults and USD 16 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Palio

Things to do

  • 24-hour health club
  • Outdoor pool
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Refrigerator (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference center (8073 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable/satellite channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Refrigerator (on request)

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

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Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room (up to 25 lbs)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18.53 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 20 for adults and USD 16 for children (approximately)
  • Valet parking fee: USD 25.65 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel
Sheraton Old Juan Hotel Juan
Sheraton Old San Juan Hotel Hotel
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel Hotel San Juan

Frequently asked questions

Does Sheraton Old San Juan Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Sheraton Old San Juan Hotel?

As of Oct 4, 2022, prices found for a 1-night stay for 2 adults at Sheraton Old San Juan Hotel on Nov 1, 2022 start from $177.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Old San Juan Hotel pet-friendly?

Yes, Sheraton Old San Juan Hotel allows dogs (limit 2 per room) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 125.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Old San Juan Hotel?

Valet parking is available for USD 25.65 per night.

What time is check-in at Sheraton Old San Juan Hotel?

Check-in is from 3 PM - midnight. Early check-in is available for a fee of USD 75 (subject to availability).

What time is check-out at Sheraton Old San Juan Hotel?

Check-out is at 11 AM. Late check-out is available for USD 75 (subject to availability).

Where is Sheraton Old San Juan Hotel located?

Located in Old San Juan, this hotel is steps from Pier 3, Port of San Juan, and Teatro Tapia. Pier 1 and Museo del Mar are also within 5 minutes.

Can I cancel my reservation for free at Sheraton Old San Juan Hotel and receive a full refund?

Yes, Sheraton Old San Juan Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Old San Juan Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 464 out of 1000 reviews
5 - Excellent 46%
Rating 4 - Good. 245 out of 1000 reviews
4 - Good 25%
Rating 3 - Okay. 132 out of 1000 reviews
3 - Okay 13%
Rating 2 - Poor. 84 out of 1000 reviews
2 - Poor 8%
Rating 1 - Terrible. 75 out of 1000 reviews
1 - Terrible 8%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

5/5 Excellent

Yumeida
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re very thankful for all the services,the staff are very friendly and easy to contact when ever we need it. In general que love Puerto Rico And definitely we’re coming back.❤️😍🙏
Stayed 4 nights in Sep 2022

2/5 Poor

Myriam
Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has aged and needs an upgrade. Wish I remembered to take pictures. The pool was dirty (cigarette butts, plastic trash, etc were in the water. Pool floor and area were dirty and peeling. The bathroom in guest room was not cleaned well and looked old. Carpet in room was old. Not enough outlets to charge electronics. Wall was peeling. Mattress was old and lumpy. Location of hotel and restaurant and employees were great.
Stayed 4 nights in Sep 2022

5/5 Excellent

Alexinia
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Sep 2022

5/5 Excellent

Joanna
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this hotel.
Stayed 2 nights in Aug 2022

5/5 Excellent

Melissa Mary
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 5 nights in Aug 2022

5/5 Excellent

percobe
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to explore old San Juan this hotel has an excellent location staff very friendly and professional
Stayed 4 nights in Aug 2022

3/5 Okay

John
Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms and the people were nice even in the dining facilities. I would have expected many more amenities places within the hotel to get a meal or a snack especially given the amenity fee. Dinner was great food and service but I was the only one in the dining room on a Friday night.
Stayed 2 nights in Aug 2022

4/5 Good

Patrick
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for old San Juan. Central to everything and right on the water. 2nd time staying here, very clean, excellent service, old tvs no cable?? We stayed in one of the better rooms. Breakfast Buffet was awesome first time. This time so/so😳 Don't know why? They need a chef.
Stayed 1 night in Aug 2022

5/5 Excellent

Tiba
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2022

1/5 Terrible

Joanna
Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Old run down our room was dirty
Stayed 1 night in Jul 2022