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Opiniones de El Encanto, A Belmond Hotel, Santa Barbara

5 out of 5
El Encanto, A Belmond Hotel, Santa Barbara
800 Alvarado Place, Santa Barbara, CA

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 393 de 484 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 45 de 484 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 484 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 484 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 484 opiniones" "

9.8/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2019
Respuesta de Nick Gillio , el 23 jul. 2019
Thank you for the 5 out of 5!

10/10 Excelente

Solange

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Increíble!
El lugar está a 5 minutos del centro, pero vale mucho la pena! El personal fue muy agradable. La habitación muy linda y con muchos detalles. A penas llegamos había un plato de frutos secos y un champagne. En la cama un almohadón con la letra de mi apellido. Fue un placer!

4/10 Malo

Vivian

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Beautiful property. However I think we got sick after using the pool in the evening 6:15p-7p. There is no jacuzzi. We woke at 3a with cold symptoms. Unfortunately getting sick makes me hesitant to return.
Se hospedó 1 noche en febrero de 2024
Respuesta de Fernanda Pita , el 1 mar. 2024
Dear Ms. Vivian,We really sorry about your experience. We hope you are feeling better and we regret to inform that we had no information during your stay about your experience to be able to assist you while you were staying with us. We look forward to your return. Sincerely

10/10 Excelente

Pauline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect retreat-like experience—the views are amazing.
Se hospedó 3 noches en febrero de 2024
Respuesta de Fernanda Pita , el 1 mar. 2024
Dear Pauline, I am so happy to learn about your experience. We look forward to welcoming you back in the near future. Sincerely

10/10 Excelente

Catalina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Fernanda Pita , el 1 mar. 2024
Thank you for your review!We look forward to your return.Sincerely

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Fernanda Pita , el 1 mar. 2024
Thank you for your review!We look forward to your return.Sincerely

10/10 Excelente

James

Se hospedó 2 noches en enero de 2024
Respuesta de Fernanda Pita , el 1 mar. 2024
Dear Mr. James, Thank you for your review!We look forward to your return.Sincerely

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Living large
Beautiful setting and rooms World class service
Se hospedó 2 noches en enero de 2024
Respuesta de Rob, el 16 ene. 2024
Dear John,Thank you so much for the kind words! We are delighted to hear that you enjoyed your stay and hope to welcome you back again soon.Sincerely,Rob StittDirector of Rooms

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is my favorite hotel. I go to El Encanto every time I’m in SB.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Brendan Turner, el 15 nov. 2023
Dear Jennifer, thank you so much for taking the time to provide us this feedback. I am so pleased to hear you enjoyed your stay with us. Please let us know if we may be of any further assistance in the future as we do hope to welcome you back, kind regards, Brendan at the Front Desk of El Encanto

10/10 Excelente

Natasha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent front desk manager Armando. Beautiful serene luxurious property with great service. The best property in the area surpasses the Rosewood for quiet and serenity.
Se hospedó 2 noches en octubre de 2023
Respuesta de Brendan Turner, el 5 nov. 2023
Dear Natashe, thank you so much for taking the time to provide us this feedback. I am so pleased to hear you are enjoyed your stay with us and the excellent service from Armando. Please let us know if we may be of any further assistance in the future as we do hope to welcome you back, kind regards, Brendan at the Front Desk of El Encanto

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food was average at best
Se hospedó 3 noches en octubre de 2023
Respuesta de Fernanda Pita , el 19 oct. 2023
Dear Mr. BrianThank you for the gift of your feedback. We look forward to welcoming you back soon.Sincerely

10/10 Excelente

Jennifer

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en septiembre de 2023
Respuesta de Fernanda Pita , el 19 oct. 2023
Hi Ms. JenniferThank you for your feedback! We hope to welcome you back in the near future. Sincerely

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The American Riviera Holiday
Fabulous hotel and staff! The view makes you feel like you’re in Italy and they are dog and kid friendly!! The perfect vacation from LA!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Fernanda Pita , el 10 sept. 2023
Dear Kim, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience"

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A jacuzzi and music around the pool.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fernanda Pita , el 29 ago. 2023
Dear Ms.Patricia, Thank you for your review and for graciously noting your experience highlights.The team cares deeply about their craft and your experience. Secondly, thank you for caring enough to note opportunities for improvement. We will work on this! It was a pleasure to serve you and we look forward to having you again. Sincerely,

10/10 Excelente

Nikola

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An incredible property. On top of Santa Barbara. 10 Mins drive to Montecito. It a serene haven.
Se hospedó 2 noches en agosto de 2023
Respuesta de Fernanda Pita , el 29 ago. 2023
Dear Nikola, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience

10/10 Excelente

Gilbert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was wonderful
Se hospedó 4 noches en julio de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 5 ago. 2023
Dear Mr. Gilbert, Thank you for your review and comments. We hope to welcome you back in the near future. SincerelyFernanda Pita

10/10 Excelente

Androniki

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful grounds, well-appointed and beautiful room, great food, and lots of extras for our toddler including an adorable toddler bed and a backpack with toys.
Se hospedó 1 noche en julio de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 1 ago. 2023
Dear Androniki, Thank you for your feedback and comments. Our team is delighted to read. We look forward to welcoming you back in the near future!Sincerely

10/10 Excelente

Lars

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A beautiful escape to tranquility
Se hospedó 1 noche en julio de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 1 ago. 2023
Dear Mr. Lars, Thank you for your feedback and comments. We hope to welcome you back in the near future.SincerelyFernanda Pita Director of Guest Experience

10/10 Excelente

Martine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I have zero complaints about this amazing place. They keep their grounds impeccable and their service is unmatched. Even though we were in teh most luxurious accomodations, the bungalows also feel cozy and like home. We were here for our baby moon and didn't want to leave. El Encanto also has a splendid reputation among locals, which speaks volumes. You must stay here if you travel to Santa Barbara.
Se hospedó 3 noches en mayo de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 30 may. 2023
Dear Martine, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience

10/10 Excelente

Ana Gabriela, fountain valley

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing place and amenities
Se hospedó 2 noches en abril de 2023
Respuesta de Fernanda Pita Director of Guest Experience, el 6 may. 2023
Dear Ana Gabriela, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience

10/10 Excelente

Jon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gorgeous property and the staff is amazing… can’t wait to return!
Se hospedó 2 noches en abril de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 8 abr. 2023
Dear Mr. Jon, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Mindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel is a must if you’re looking for something extra special in California. The grounds are impeccable. The staff is so kind and thorough. Our experience at El Encanto, from the rooms to the pool & view, to the dining, were exceptional. You’ll feel like you’re on top of the world.
Se hospedó 1 noche en marzo de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 29 mar. 2023
Dear MindyWe are so happy to hear from you about your experience. El Encanto is a special place. We look forward to your return. SincerelyFernanda PitaDirector of Guest Experience

10/10 Excelente

Marietta

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 25 feb. 2023
Dear Ms. Marietta, Thank you for your generous review! We look forward to your return.SincerelyFernanda Pita

10/10 Excelente

Danielle

Se hospedó 3 noches en enero de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 25 feb. 2023
Dear Ms. Danielle, Thank you for your generous review. We are so happy to hear from you. We hope to welcome you back soon. SincerelyFernanda

8/10 Bueno

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleasant stay, but not exceptional. I question the value for money
Se hospedó 2 noches en enero de 2023
Respuesta de Fernanda Pita - Director of Guest Experience, el 12 ene. 2023
Dear Mr. Douglas, Thank you for your comments. The team cares deeply about their craft and your experience. Secondly, thank you for caring enough to note opportunities for improvement. We will work on this! It was a pleasure to serve you and we look forward to having you again. Sincerely

10/10 Excelente

Lucia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is very comfortable, peaceful, elegant,
Respuesta de Fernanda Pita - Director of Guest Experience, el 5 ene. 2023
Dear Ms. Lucia. Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Tara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful bungalow layout. Stayed in the Superior King suite 801. Had its own fireplace, heated floors and an amazing large bathroom with a full bath and shower. In room dining was so good, ordered halibut tacos. So impressed!!
Se hospedó 1 noche en diciembre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 24 dic. 2022
Dear Ms. Tara, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was great. The service was awesome and the scenery is gorgeous.
Respuesta de Fernanda Pita - Director of Guest Experience, el 21 dic. 2022
Dear Joi, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about the property & staff. I did have one negative experience. I wanted to look at the gym. A guest there refused to let me in because she was using the exercise bike without a mask. I did not have a mask so she told me that I could not come in!!!! I was very upset but did not want to be confrontational with such an nasty person. It truly flavored my experience at the hotel.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 17 dic. 2022
Dear Ms. Anne, Thank you for your feedback and for sharing the highlights of your experience with us. I am sorry about the fitness experience. We do not require wearing masks. We look forward to welcome you back

10/10 Excelente

Frances

10/10 Excelente

Megan Smith

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely amazing hotel. The hotel team is so nice and accommodating. They anticipate yours needs. The food was delicious and the view is beautiful.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 15 dic. 2022
Dear Ms. Smith, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exceptional service and setting
Exceptional service and setting. Beautiful ocean and city view. Charming cottage rooms and lush grounds.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 9 dic. 2022
Dear Monica, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Arlene

Se hospedó 1 noche en octubre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 26 oct. 2022
Thank you for your review!We hope to welcome you back soon!

10/10 Excelente

ZENG

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is perfect in this hotel. Luxurious, beautiful, comfortable . We will definitely come back!
Se hospedó 2 noches en octubre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 10 oct. 2022
Dear Zeng, Thank you very much for your comments. We are thrilled you had a good time with us. We look forward welcoming you back in a near future!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Wonderful place. Staff is extremely well trained. Excellent experience but somewhat overpriced.
Se hospedó 2 noches en octubre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 3 oct. 2022
Dear Mr. David,Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon!

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great location with easy walking distance to the Mission and great views along the beautiful surrounding neighborhoods..
Se hospedó 2 noches en septiembre de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 29 sept. 2022
Dear Mr. William, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 8 ago. 2022
Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place! We hope to welcome you back soon!

10/10 Excelente

Shashin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 4 ago. 2022
Thank you for the gift of your feedback! It was a pleasure serving you! Our team is delighted to read your comments! We hope to welcome you back in a near future!

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and well run property. All staff were very attentive and the rooms are beautifully designed and very well maintained.
Se hospedó 4 noches en julio de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 30 jul. 2022
Thank you for the gift of your feedback! It was a pleasure serving you! Our team is delighted to read your comments! We hope to welcome you back in a near future!

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 18 jul. 2022
Dear Mr. Richard We are so happy to learn about your recent experience wth us! We hope to welcome you back in the near future! Sincerely

10/10 Excelente

Joerg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s such a unique wonderful place
Se hospedó 1 noche en junio de 2022
Respuesta de Fernanda Pita, el 22 jun. 2022
Dear Mr. Joerg, We are so happy to know about your experience! We hope to welcome you back in a near future! Sincerely Fernanda Pita Director of Guest Experience

10/10 Excelente

Ludovico

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
amazing...
Se hospedó 1 noche en junio de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 10 jun. 2022
Dear Mr Ludovico, THank you for your comments! We hope to welcome you back soon! Sincerely

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a wonderful hotel, beautiful, delicious food, everyone very friendly and helpful with making plans and making them happen as well. I hope to visit many more times.
Se hospedó 3 noches en abril de 2022
Respuesta de Fernanda Pita, el 9 may. 2022
Dear Diana, We are so with the gift of your feedback! We hope to welcome you back in a near future! Have a lovely day ahead, Sincerely, Fernanda

10/10 Excelente

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A true luxury hotel! Very dog friendly
This is our second stay at the El Encanto in the last year and it is our favorite place to stay in Santa Barbara. It is a true luxury hotel with great personalized service. Many luxury brands feel less than such these days particularly after the pandemic staffing impacts. This hotel is much better than Bacara these days in terms of services and making guests feel special. We have larger dogs and they were welcomed throughout the hotel except the pool and the staff was truly dog friendly. We look forward to many more trips here.
Se hospedó 2 noches en abril de 2022
Respuesta de Fernanda, el 9 may. 2022
Dear Jason, Thank you for your time in giving us your feedback! We will share it with our staff! We hope to welcome you, Rebecca, Cairo, and Aspen, back in a near future! Sincerely,

10/10 Excelente

Jeremy

Se hospedó 9 noches en abril de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 10 oct. 2022
Thank you for your review!We hope to welcome you back in a near future!

10/10 Excelente

Walter, Lafayette

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2022
Respuesta de Fernanda Pita - Director of Guest Experience, el 10 oct. 2022
Thank you for your review!We hope to welcome you back soon!

6/10 Aceptable

Michael

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
I only stayed at the property for one night, so it is harder to evaluate it perhaps as fairly as I might otherwise. It is a beautiful place, with stunning views of the Santa Barbara coastline. But I was irritated to arrive at 3:30 in the afternoon, and be told my room was not quite ready. 90 minutes later, for myself and other guests, the rooms were finally available. When we arrived for dinner at 7:30, once again the table wasn’t ready, and it was closer to 8pm before we were seated. My guess is that they are understaffed, and struggling with meeting the demands of more guests post Covid. However, if El Encanto is going to share $1500 per room per night, they need to have these staffing issues resolved!
Se hospedó 1 noche en marzo de 2022
Respuesta de Fernanda Pita, el 17 may. 2022
Dear Guest, Thank you for your time in giving us your feedback, we appreciate it. I would like to contact you for a better understanding of your complaints. Would you please let me know the best time and number to reach you? Sincerely,

2/10 Terrible

gloria

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Akram

Se hospedó 1 noche en febrero de 2022
Respuesta de Fernanda, el 22 may. 2022
Thank you! We hope to welcome back soon!

4/10 Malo

DOUGLAS

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Couldn’t dine in dining room, even as a paying guest! Too full! One of the phones didn’t work next to bed….. toilet ran all night even after maintenance had made a visit…room at 1200.00/night didn’t have an outdoor sitting area and laundry and staff supplies were directly across from our room. Expedias cheaper offer was not a pleasant choice!
Se hospedó 1 noche en febrero de 2022
Respuesta de Belmond Team, el 16 feb. 2022
Thank you for following up with this very valuable feedback after your recent visit to El Encanto. It is difficult to read that your stay was not up to our standards or your expectations We assure you that we take each of our guests' comments very seriously, and always encourage our team to go above and beyond to ensure expectations are exceeded. We welcome any constructive criticism in order to constantly ensure that we are truly striving to do our best. We look forward to better serving you in the future.