Santa Ursula Chalets

"Staff was very friendly and accommodating. We arrived at 2am and they expedited check in to allow us to get to our room. They also agreed to hold our luggage once the airport found it until the end of the cruise even though we were not staying with them at the end of the cruise. Exceptional customer service! Great location in Tenerife as well! "

"Lovely hotel, good suite and great views in a lovely part of Tenerife who prefers a quieter holiday"

"Great staff Good food and drink Hotel lovely and clean "

"The room was extra clean and the staff very friendly always willing to help, nice view from room the breakfast one of the best "

"Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises. "

"Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique "

"Clean room, staff was accommodating. Breakfast was decent but not many options. Dinner was nicely presented but main dishes can be quite salty. We were told they had parking but when we arrived, we were told it was closed and had to find local parking lot which was a struggle when staff is not able to give you a Google location of it and directs it on a paper map. It would have been helpful if the hotel could notify us about that prior to arrival. "

"Tranquil and clean. Very relaxing stay with great views from the rooftop gym and pool area "

"Alexander was very courteous and expedite managing an error at the property and turned to a very positive experience thank to his effort to support and manage the mistake .Just applaud and appreciate his desire to help and support and extra mile effort to solve the situation and he did. We returned thanks to him ."