Mercure Santiago Centro

Photo gallery for Mercure Santiago Centro

Reception
Outdoor pool
Down comforters, Tempur-Pedic beds, minibar, in-room safe
Down comforters, Tempur-Pedic beds, minibar, in-room safe
Down comforters, Tempur-Pedic beds, minibar, in-room safe

Overview of Mercure Santiago Centro

UNESCO Sustainable Travel Pledge

Mercure Santiago Centro

3.5 star property

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000

Explore the area

  • Popular LocationPlaza de Armas11 min walk
  • Popular LocationPalacio de la Moneda12 min walk
  • Popular LocationMetropolitan Cathedral13 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)16 min drive

Choose dates to view prices

About this area

Santiago

Mercure Santiago Centro is located in Downtown Santiago, a neighborhood in Santiago, and is near a metro station. National Archive and Municipal Theatre of Santiago are cultural highlights, and travelers looking to shop may want to visit Vivo Imperio and Lastarria District. National History Museum and Chilean National Zoo are also worth visiting. Spend some time exploring the area's activities, including skiing. Guests love the hotel's convenience to public transportation: Santa Lucia Station is 3 minutes by foot and University of Chile Station is 6 minutes.

What's nearby

  • San Francisco Church - 3 min walk
  • National Archive - 4 min walk
  • Plaza de Armas - 11 min walk
  • Palacio de la Moneda - 12 min walk
  • Metropolitan Cathedral - 13 min walk

Getting around

  • Santa Lucia Station - 3 min walk
  • Santiago Central Station - 16 min drive
  • Santiago Intl. Airport (SCL) - 16 min drive

Restaurants

  • Mas Pizza - 3 min walk
  • Bristol - 4 min walk
  • Cafe Colonia - 4 min walk
  • Tpuro - 4 min walk
  • La Piccola Italia - 4 min walk

About this property

Mercure Santiago Centro

Eco-friendly Santiago hotel in Downtown Santiago, near San Francisco Church
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 142 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts like Tempur-Pedic beds and down comforters. Other amenities available to guests include minibars, room service, and rainfall showerheads.
Mercure Santiago Centro offers 142 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CLP 8400.00 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CLP 10700 for adults and CLP 10700 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (8019 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Restaurants on site

  • Amaranto
  • Nimbus
  • Cobre

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CLP 27000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CLP 10700 for adults and CLP 10700 for children (approximately)
  • Airport shuttle fee: CLP 25000 per vehicle (one way)
  • Self parking fee: CLP 8400.00 per day
  • Late check-out fee: CLP 49000 (subject to availability)
  • Rollaway bed fee: CLP 27000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Pool access available from 11:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 260 out of 663 reviews
5 - Excellent 39%
Rating 4 - Good. 283 out of 663 reviews
4 - Good 43%
Rating 3 - Okay. 82 out of 663 reviews
3 - Okay 12%
Rating 2 - Poor. 21 out of 663 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 663 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time travelling internationally, they were very helpful and kind. Helped print extra documents required for the airport. Helped finding places and even gave extra easter eggs to my young son.
Stayed 2 nights in Apr 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, property conditions & facilities
The place
Stayed 3 nights in Mar 2022

3/5 Okay

Traveled with partner
Thabks
Stayed 8 nights in Dec 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Nightmare
Unfortunately it was the worst experience I've ever had in my life. I directly spoke to the on duty Manager Pablo and expressed all the issues I had during my stay. He said I would get compensated for the inconveniences I experienced when I stayed at the Mercure. Upon check out, the front desk lady informed me that compensation/refund would only be possible once I contacted hotels.com directly, (that's why I'm contacting you know). Please contact the Mercure directly for details so my compensation/refund can be honored as promised by the Hotel Staff
Stayed 4 nights in Nov 2021