Napolitano Hotel

Photo gallery for Napolitano Hotel

Reception
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Minibar, in-room safe, desk, blackout drapes

Overview of Napolitano Hotel

Napolitano Hotel

3.0 star property

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Av. George Washington No. 51, entre los dos obeliscos, Santo Domingo, Distrito Nacional, 10208

Explore the area

  • Popular LocationCalle Las Damas14 min walk
  • Popular LocationParque Colón16 min walk
  • Popular LocationCathedral of Santo Domingo16 min walk
  • AirportSanto Domingo (SDQ-Las Americas Intl.)34 min drive

Choose dates to view prices

About this area

Santo Domingo

Located on the waterfront, Napolitano Hotel is in Zona Colonial, a neighborhood in Santo Domingo with good shopping. Calle El Conde and The Count's Gate are local landmarks, and travelers looking to shop may want to visit Mercado Modelo and Chinatown. Larimar Museum and National Aquarium are also worth visiting. Water skiing, windsurfing, and surfing/body boarding offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • El Obelisco Macho - 4 min walk
  • The Count's Gate - 9 min walk
  • Calle Las Damas - 14 min walk
  • Parque Colón - 16 min walk
  • Cathedral of Santo Domingo - 16 min walk

Getting around

  • Coronel Rafael Tomas Fernandez Station - 3 min drive
  • Las Americas Intl. Airport (SDQ) - 34 min drive

Restaurants

  • Cantabrico - 7 min walk
  • Lechonera Mota - 7 min walk
  • D´ Luis Parrillada - 7 min walk
  • Falafel - 9 min walk
  • Affogato Café - 10 min walk

About this property

Napolitano Hotel

Boardwalk Santo Domingo hotel in Zona Colonial with full-service spa
A full-service spa, a casino, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, a nightclub, and a fitness center are onsite.
Napolitano Hotel offers 65 air-conditioned accommodations with minibars and safes. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Le Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–9:00 AM: USD 15 for adults and USD 15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • La Terrasse

Things to do

  • Fitness center
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (1894 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 casino slot machines
  • Casino
  • Casino gaming table
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: USD 15 for adults and USD 15 for children (approximately)
  • Airport shuttle fee: USD 40.00 per vehicle (one way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 12 years old)
  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Napolitano
Napolitano Hotel
Napolitano Hotel Santo Domingo
Napolitano Santo Domingo
Napolitano Hotel And Casino
Napolitano Hotel Hotel
Napolitano Hotel Santo Domingo
Napolitano Hotel Hotel Santo Domingo

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 190 out of 675 reviews
5 - Excellent 28%
Rating 4 - Good. 213 out of 675 reviews
4 - Good 32%
Rating 3 - Okay. 135 out of 675 reviews
3 - Okay 20%
Rating 2 - Poor. 73 out of 675 reviews
2 - Poor 11%
Rating 1 - Terrible. 64 out of 675 reviews
1 - Terrible 9%

3.9/5

Cleanliness

3.9/5

Staff & service

4.0/5

Amenities

3.4/5

Property conditions & facilities

3.9/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service
The Staff is Very attentive.
Stayed 5 nights in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received two complimentary drinks on arrival. The room was a decent size had a beautiful view of the malecon. Bath had hot water which seems to be a luxury in some places here. The second floor restaurant and bar was good but slightly expensive. Staff was very friendly and accommodating. The only negative I can say is that a $25 tip was added to my bill upon checkout which I did not know of at the time. I had already been giving staff cash tips.
Stayed 3 nights in Jun 2022

3/5 Okay

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Carpets should be changed asap ! smells very bad... Restaurant area should be remodeled . Rooms are very small, old, beds are not too great sheets are cheap no comforts, Great location, Great Staff very kind..
Stayed 2 nights in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2022

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Apr 2022