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Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Minibar, in-room safe, desk, blackout drapes

Guest reviews

3.5 out of 5 Good
579 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationMercado Modelo14 min walk
Popular LocationNational Palace16 min walk
Popular LocationCathedral of Santo Domingo16 min walk
AirportSanto Domingo (SDQ-Las Americas Intl.)41 min drive

Choose dates to view prices

  • Standard Room

    4.4/5 guest room rating

    Room amenities

    • 237 sq ft
    • Sea view
    • Sleeps 4
    • 1 Queen Bed OR 2 Queen Beds
    More detailsStandard Room

About this area

Santo Domingo

Located on the waterfront, Napolitano Hotel is in Santo Domingo's Zona Colonial neighborhood, an area with good shopping. Sambil Santo Domingo and Blue Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque Colon. National Aquarium and Agua Splash Caribe Aquatic Park are also worth visiting. Discover the area's water adventures with water skiing, windsurfing, and surfing/boogie boarding nearby, or enjoy the great outdoors with ecotours.

Visit our Santo Domingo travel guide
Map
Popular Location

What's nearby

  • Calle Las Damas - 12 min walk
  • Mercado Modelo - 14 min walk
  • National Palace - 16 min walk
  • Cathedral of Santo Domingo - 16 min walk
  • Parque Colon - 17 min walk

Getting around

  • Coronel Rafael Tomas Fernandez Station - 3 min drive
  • Las Americas Intl. Airport (SDQ) - 41 min drive

Restaurants

  • La Terrasse — 1 min walk

About this property

Napolitano Hotel

Boardwalk Santo Domingo hotel in Zona Colonial, near Parque Colon
A full-service spa, a casino, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a nightclub, and a bar/lounge. All 65 rooms offer free WiFi, minibars, and TVs with digital channels. Other amenities available to guests include room service, free newspapers, and free international calls.
Napolitano Hotel offers 65 air-conditioned accommodations with minibars and safes. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santo Domingo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Le Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Extended parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–9:00 AM: DOP 15 for adults and DOP 15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Highchair
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • 1 meeting room
  • Conference center (1894 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 casino slot machines
  • Casino
  • Casino gaming table
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: DOP 15 for adults and DOP 15 for children (approximately)
  • Airport shuttle fee: DOP 40.00 per vehicle (one way)
  • Airport shuttle fee per child: DOP 5.00 (one-way), (from 5 to 12 years old)
  • Late check-out fee: DOP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
Individually-wrapped food options are available for breakfast
Each guestroom is kept vacant for a minimum of 72 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Napolitano
Napolitano Hotel
Napolitano Hotel Santo Domingo
Napolitano Santo Domingo
Napolitano Hotel And Casino
Napolitano Hotel Hotel
Napolitano Hotel Santo Domingo
Napolitano Hotel Hotel Santo Domingo

Frequently asked questions

Can I cancel my reservation for free at Napolitano Hotel and receive a full refund?
Yes, Napolitano Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Napolitano Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is Napolitano Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Napolitano Hotel?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in begins at 3 PM.
What time is check-out at this hotel?
Check-out is at 1 PM. Late check-out is available for DOP 15 (subject to availability).
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of DOP 40.00 per vehicle applies.
Where is this property located?
Located in Zona Colonial, this spa hotel is within 1 mi (2 km) of El Obelisco Macho and Parque Colon. Sambil Santo Domingo is 2.2 mi (3.5 km) away.

Guest reviews

Overall score and ratings for Napolitano Hotel

3.5
Good
579 reviews
5 - Excellent
137
4 - Good
188
3 - Okay
128
2 - Mediocre
69
1 - Poor
57
3.8
Cleanliness
3.9
Service and Staff
3.8
Amenities
3.4
Property condition
4.0 out of 5 Good
  • Liked: Cleanliness, amenities

It really is 3 star hotel, but I gave it 4 stars because I have been going there since 2013, and I like the hotel. The rooms are good sized, and very clean. It does need to be renovated because the carpets on the floors look somewhat worn. It has a good location, by the sea, and has a large restaurant on the 2nd floor with a pool. It also has a casino, which was closed because of the Covid issue. The food at the restaurant is excellent, but if there is a downside it will sometimes take up to a hour to get served if they are busy. They may have only one cook on duty. It looks a little run down on the outside and the new owner should sink some money into painting the outside, especially the Casino sign.I thought the pool area looked better when it had large statues surrounding the pool area. You can not go wrong if you stay here, but do not expect super luxury. Larry Carli

Stayed 4 nights in Aug 2020
4.0 out of 5 Good
    This traveler didn’t leave comments with their review
    Stayed 2 nights in Jul 2020
    5.0 out of 5 Excellent

      The place is beautiful,nice view and very good food. Jose is doing a wonderful job at the restaurant.

      Stayed 3 nights in Jul 2020
      4.0 out of 5 Good
      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 1 night in Mar 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stay was excellent great food great excellent breakfast you would expect to find us in the nine star hotel and the pool was crystal clear

      Stayed 1 night in Mar 2020