Ratings based on 506 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Long Island, NY
Excellent
Posted Sep 16, 2017We surely will choose this hotel when we return back to visit the great smoky mountain: spacious room, comfortable and clean bed, good breakfast.
Recommended
for Everyoneby A verified traveler from Nashville, TN
Nice Stay
Posted Aug 30, 2017
Location: This is the down side of staying so far from "what's happening". But it was quieter being out and away from the car and foot traffic.
It was a very nice clean, comfy bed experience. Rooms large enough for two queens and a sofa and 2 chairs. TV was disappointing but OK. Balcony facing creek and trees relaxing. Got the handicap access we requested on first floor and NO SMOKING. Didn't even smell like smoking had ever happened there...nice. Second night a VERY noisy group arrived, banging and talking, then they went to the elevator and it got quiet until we realized they were right over our room and the jumping, banging and noise began. It only lasted about an hour, think everyone settled down for a good night's sleep...relief. Breakfast extra good, all staff helpful and efficient. Nice stay!
Comment from Hotel Management
Sep 1, 2017 by Rhoda T. , Hotel Management
Thank you so much for your review. We are so pleased that you enjoyed your stay. I do want to apologize for the noise on your 2nd night, I am glad that it didn't last long. We do hope that you can visit with us again real soon.
Best Regard,
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler from West Virginia
Perfect for family of 5!
Posted Aug 23, 2017Great breakfast, spacious room, love the balconies! The atmosphere is wonderful!
Comment from Hotel Management
Aug 29, 2017 by Rhoda T. , Hotel Management
We are so pleased that you enjoyed your stay with us. I have shared this with my staff and the join me in thanking you for the great review. We do hope that you are can visit with us again real soon.
Best Regards,
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler
Posted Aug 23, 2017
Hotel is close to attractions and restaurants. Our room was very spacious and cozy. Our stay was a great experience.
Comment from Hotel Management
Aug 27, 2017 by Rhoda T. , Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.
Kind regards,
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler from Indiana
Posted Aug 23, 2017
I have stayed at this hotel many times over the years. The hotel is beautiful and the outdoor pool area is clean and wonderful. But this time my room was very disappointing. It was very outdated and dusty. The balcony was so dirty and full of spiderwebs that you couldn't even sit down. The room was on the back side overlooking the creek. I think they are remodeling some rooms so maybe I just got one of the old ones.
Comment from Hotel Management
Aug 29, 2017 by Rhoda T. , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler from Cleveland, TN
Posted Aug 23, 2017
Very nice hotel. About a 10 minute drive to Tanger Outlet. We loved the lazy river and the fact that the indoor pool was open 24 hours. We will definitely be staying here again.
Comment from Hotel Management
Aug 27, 2017 by Rhoda T. , Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.
Kind regards,
Rhoda T.
Front Desk Manager
Recommended
for Familiesby A verified traveler
Posted Aug 23, 2017
Pros: everything
Cons: more parking
Location: about 10 miles to Dollywood.
Rooms were clean and bigger than normal. The breakfast was great but get there early because a lot of people will cause a long line.
Comment from Hotel Management
Aug 27, 2017 by Rhoda T. , Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.
Kind regards,
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler from WV
Very nice,clean.
Posted Aug 17, 2017The room was very clean, with refrigerator, microwave. Beds were comfortable. Price was affordable.
Comment from Hotel Management
Aug 29, 2017 by Rhoda T. , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler from West Virginia
Lovely hotel
Posted Jul 12, 2017Clean, loved the atmosphere, away from all the traffic and nite life downtown pigeon forge
Comment from Hotel Management
Aug 27, 2017 by Rhoda T. , Hotel Management
Thank you so much for the wonderful review. I have also shared this with my staff and they also want to thank you. We do hope that you all can visit with us again real soon.
Thank you
Rhoda T.
Front Desk Manager
Recommended
for Everyoneby A verified traveler
Clean convenient
Posted Jul 8, 2017Many pros - only con is that it's very very outdated. I like the location and the price. The view was so pretty of trees and river. Outside of hotel is quite nice. Inside looked like 1982.
I would absolutely stay here next time I am in Sevierville/Pigeon Forge.
Comment from Hotel Management
Sep 3, 2017 by Jan, Hotel Management
Thank you for choosing to stay with us on your recent trip to Sevierville and for sharing your experience with others. We are so pleased that you enjoyed your stay and that you will continue to stay with us when you are in the area. We will be starting our renovation very soon and we are excited that we will bringing our guests all new features and amenities.
Thank you again and I hope we will see very soon.
Best Regards,
Jan Whaley
General Manager
Clarion Inn Willow River