Ratings based on 296 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from El Paso, TX
10 minutes driving to the airport
Posted Sep 8, 2017Hotel is ok, kind of noisy since is next to the highway.
by A verified traveler from Germany
Nice hotel near the airport.
Posted Aug 24, 2017Good hotel for an overnight layover while waiting for a connecting flight
Recommended
for Everyoneby A verified traveler
Very nice rooms
Posted May 18, 2017Chairs makes lot noise can hear from next room, very clean room. Excellent food but only room service.
Comment from Hotel Management
May 24, 2017 by Gerente General, Hotel Management
Muchas gracias por su preferencia, estamos para servirle.
by A verified traveler from California
DIRTY CARDBOARD BOX
Posted May 10, 2017
Pros: Proximity to the airport
Cons: Cleanliness
When I arrived the lobby floor was dirty, (someone has spilled some type of liquid) I was greeted by to very serious employees... not a problem. The receptionist look up my reservation and assigned me a room, I proceeded to the second floor room 203 the minute I opened the door I new something was not right because of the smell.
the room has not been cleaned, I can back to the lobby and let the receptionist know about this issue she right away
re-assigned me room 204 not before sending her associate to go and verified that "the room was cleaned" during this interaction not a single time neither of the 2 employees apologized for any of this. I went to my room and even though it look cleaned and organized... it wasn't. The floor was sticky, the pillows smelled funny (sweat), the bathroom towels had black spots on them and if this is not enough the walls are so thin that you can hear every single thing that was happening on the other rooms and aisle.
Comment from Hotel Management
May 12, 2017 by Gerente General, Hotel Management
I am very sorry that your experience with us has not met your expectations. We are already working on the details that helped us identify
Recommended
for Everyoneby A verified traveler from St. Paul, MN
Short overnight stay
Posted Mar 11, 2017 on CheapTickets
Pros: Comfortable bed and clean bathroom
Cons: Food quality and front desk organization
Location: Close to airport
Arrived at airport late at night after a long day of travel (international flight with 2 stopovers), so we needed a place close to airport to shower and rest before driving 2 hrs to our final vacation destination. We prepaid online, and receptionist had difficulty locating reservation even with being shown the confirmed reservation. Having missed dinner we needed a bite to eat, so ordered a couple sandwiches via room service. Not very good at all. At checkout next morning, the bill for that room service couldn't be located, so checkout took a while. Staff very pleasant, however.
Comment from Hotel Management
Mar 13, 2017 by Gerente General, Hotel Management
Thank you very much for your comments. We will work to improve
by A verified traveler from Los Angeles, California, USA
Disappointing Stay ...
Posted Feb 24, 2017
Pros: The price was good and the hotel was relatively near the airport.
Cons: Staff competence/customer service. Toiletries and Room Amenities. And WiFi.
Location: While relatively close to the airport, there is nothing within half a mile from the hotel. This includes restaurants, shops, and grocery stores.
My regrettable experience started with the two front desk receptionists ignoring me as I approached the front desk to check in. It would be understandable if they were busy helping other customers, though besides myself, the two receptionists, and the hotel's security guard, the lobby was vacant.
Appearing preoccupied by some sort of administrative paperwork, I figured it was safe to assume they'd stop and acknowledge me when they reached a breaking point in their work. Instead after a minute or two passed, a customer approached the front desk and was immediately acknowledged and entertained by both receptionists, as they stopped what they were doing and immediately started helping him. It wasn't until a second customer approached the front desk and was also acknowledge that I grunted noticeably to show my displeasement. Both receptions immediately turned their heads to look at me. I said, "I'm waiting..." and then they went back to finish helping the two customers before they helped me.
The next negative experience occurred with the receptionist giving me a hotel room that was being clearly out of service. It looked like they were upgrading and/or modernizing, painting the room.
After finally being given a room that was actually occupiable, I wasn't able to log onto the internet. Then after going downstairs and finally being able to log-on, the signal was weak.
My room had one small bottle of water and one bar of soap. No shampoo or other amenities.
Comment from Hotel Management
Feb 28, 2017 by Gerencia General, Hotel Management
Muchas gracias por sus comentarios, le aseguro trabajaremos en nuestras áreas de oportunidad para brindar un mejor servicio.
by A verified traveler
Customer service
Posted Feb 13, 2017Stayed at the hotel for a week. Was not worth it. Wifi was slow and would disconnect numerous time. I asked the staff many questions throughout my stay and the only thing I got back was apologies. I understand we all make mistakes and we apologize but what do we do next time we fix em. I called front desk for my room to be clean and I left came back my room was the same and they misunderstood that I wanted coffee. Understand the mistake for the fact that there is usually 1 attendant trying to help 4 guest at a time. No alternatives were offered. Food.was eh would've like to try something different that week for breakfast than just eggs and beans
Comment from Hotel Management
Feb 28, 2017 by Gerencia General, Hotel Management
Muchas gracias por su retroalimentación, trabajaremos para poder brindarle una mejor experiencia.
Recommended
for Everyoneby A verified traveler from US
Very close to airport
Posted Nov 28, 2016We stayed at this hotel while starting a week trip around the state of Guanajuato. It was really convenient since our flight arrived close to midnight. It took maybe 5-10 minutes to get to the hotel from the airport. Upon arriving however, they couldn't find our reservation. I had heard of this happening from other travelers when staying at hotels in Mexico and at this particular hotel. Since it was late, I guess the person didn't want to make a big deal and not have us without a room so she gave us a room and just asked for the itinerary number. Breakfast was decent, and we were able to get complimentary transportation to the bus station which was a short ride from there. Overall, I would recommend it to anyone who is staying for a quick evening.
by A verified traveler
Posted Sep 19, 2016 on Hotels
We reported that the air conditioner wasn't working and was fixed in less than an hour. The system only worked for about an hour and stopped. Very frustrating and we had asked for transportation service since we checked in and was no one available we waited more than 30 minutes for someone to get there. We were charged for the service being that it is supposed to be courtesy. We always tip the driver. Not a good experience this time.
by Abisai from Fresno
Not bad for the price
Posted Jun 19, 2016 on HotelsEverything was good, except room didnt seem to be cleaned.