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Singapore
Singapore
Novena
Novena
Family friendly
Family friendly
Parking included
Parking included
Hotel
Hotel
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+
4 star
4 star

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 403 out of 977 reviews
5 - Excellent 41%
Rating 4 - Good. 437 out of 977 reviews
4 - Good 45%
Rating 3 - Okay. 100 out of 977 reviews
3 - Okay 10%
Rating 2 - Poor. 21 out of 977 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 977 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location with easy access to the SBS station and a short walk to the nearest MRT. The hotel was very accommodating for the few hours of quarantine I had to do on arrival and food/items were always close at hand at the nearby Zhongshan Mall. The gym and pool were also very nice, but need to be booked in advance.
Stayed 7 nights in Dec 2021

3/5 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is conveniently located and very well maintained. I was a little disappointed at how I was treated as a VTL resident. I needed a place to quarantine until my PCR results were out and the hotel had a mandatory $50 charge for food which I thought was reasonable. I arrived at midnite so dinner was unnecessary and by 6am the next day, my PCR result was already out and negative so I could have gone out for better breakfast. I tried to tell them that I did not want the meals but they said it was included in the room rates (which it was not and I had to pay extra). This is taking advantage of people who have to quarantine.
Stayed 1 night in Dec 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was very clean.great location
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very nice
Stayed 1 night in Nov 2021