- Disliked: Staff & service
Horrific service to say the least
Horrific service. Flew in from California to attend the Hamptons International Film Festival, drove 3 hours to get there, and this hotel took it upon themselves to cancel my reservation without ever contacting me the day before I arrived. I called when I was 5 mins from the hotel to make sure my room was ready which is when I found out they decided to cancel my reservation with the reason being because I chose to pay at the hotel vs. pay in advance so they gave my room to someone willing to pay in advance. This is an option that hotels.com provides and it's there is no indication that by choosing to pay at the hotel your reservation is any less confirmed. So in between events and festival chaos we had to find another hotel to stay in which was not easy. I couldn't believe how passive and unapologetic the hotel manager was for causing a major inconvenience during our trip.