6/10 Okay
Jonathan William
Traveled with partner
Nov 13, 2022
Liked: Cleanliness, property conditions & facilities
My girlfriend and I stayed there for six days. The first two days I had to call twice to have a malfunctioning fire alarm turned off that was outside of our room that would not stop beeping every 45 seconds. The calls went unaddressed. This caused two nights of poor sleep. The third day I actually went down and spoke with the concierge and requested the Director be notified. Then something was finally done. I found when I inquired about activities we were misled when we thought we were going out on the catamaran to two different sites to snorkel. Instead we ended up going to Saint johns shopping and then one hour of snorkeling so we really felt gypped. Other guests were told that they were going shopping but not snorkeling so didn’t bring their swim suits. Definitely asked lots of questions to verify everything.
The crew on the cattle round was outstanding and made up for the lack of snorkeling which was good. The restaurants were very nice and all of them had super great staff working there except for the coconut. Staff was rude to us in there so we didn’t go back. When paying for that expensive of a hotel and service I expected a a lot more service than we got. And made us decide that we’ve been there and got the T-shirt but we wouldn’t be returning.
Jonathan William
Stayed 6 nights in Nov 2022