- Liked: Cleanliness, amenities, property conditions & facilities
The Ritz st. Thomas was so beautiful and the rooms were incredible. Loved that there was a slide for the kids too. We’ve stayed at many Ritz locations but haven’t had a slide and splash pad like this one. Will be back for sure. My only complaint was with house keeping. Our room was not cleaned for 2 days and when we addressed it, they came in and literally made the beds and that’s it. We had room service food that was left to rot and wet towels that weren’t removed. It was odd and felt a bit retaliatory like they didn’t like that we complained.