Located in Surabaya, Grand Mercure Surabaya is in a shopping district and near the airport. Royal Plaza Surabaya and Surabaya Town Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Traveling with kids? Consider Taman Hiburan Rakyat and Lapindo Mudflow in Sidoarjo. Spend some time exploring the area's activities, including outlet shopping.
Located close to Royal Plaza Surabaya and Surabaya Zoo, Grand Mercure Surabaya provides a roundtrip airport shuttle, a shopping mall on site, and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
An outdoor pool and a children's pool
Free self parking and valet parking
Buffet breakfast (surcharge), tour/ticket assistance, and luggage storage
ATM/banking services, coffee/tea in the lobby, and a porter/bellhop
Room features
All 243 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
Highchairs and free infant beds
Free tea bags/instant coffee and electric kettles
Bathrooms with rainfall showers and free toiletries
55-inch Smart TVs with cable channels
LED light bulbs, daily housekeeping, and desks
Awards and affiliations
This property has signed the UNESCO Sustainable Travel Pledge.
Languages
English, Indonesian
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 6:00 AM–10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children
A bar/lounge
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli
Things to do
Children's pool
Health club
Outdoor pool
Sauna
Shopping mall
Family friendly
Children's pool
Free crib
Highchair
Laundry facilities
Outdoor pool
Pool gate
Rollaway/extra bed (surcharge)
Snack bar/deli
Conveniences
24-hour front desk
ATM
Guidebooks
Laundry facilities
Luggage storage
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Porter/bellhop
Tour and ticket assistance
Business services
9 meeting rooms
Outdoors
Outdoor entertainment area
Spa
Massage
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 423500.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
Deposit: IDR 500000 per accommodation, per night
Valentine's Day (14 February) Gala Dinner per adult: IDR 288000
Valentine's Day (14 February) Gala Dinner per child: IDR 0 (from 17 to 18 years old)
Shuttle transfer per adult: IDR 273000 (one-way)
Shuttle transfer per child: IDR 273000 (one-way), from 17 to 18 years old
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately IDR 158000 for adults and IDR 79000 for children
Airport shuttle fee: IDR 273000 per vehicle (one-way, maximum occupancy 3)
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: IDR 423500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Property is also known as
Grand Mercure Surabaya Hotel SURABAYA
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya SURABAYA
Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel Surabaya
Frequently asked questions
Does Grand Mercure Surabaya have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.
How much does it cost to stay at Grand Mercure Surabaya?
As of Apr 2, 2023, prices found for a 1-night stay for 2 adults at Grand Mercure Surabaya on May 1, 2023 start from $43.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Grand Mercure Surabaya pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Mercure Surabaya?
Self parking and valet parking are free at this property.
What time is check-in at Grand Mercure Surabaya?
Check-in is from 2:00 PM - noon. A fee applies for early check-in (subject to availability).
What time is check-out at Grand Mercure Surabaya?
Check-out is at noon. Late check-out is available for a fee.
Does Grand Mercure Surabaya provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of IDR 273000 per vehicle applies.
Where is Grand Mercure Surabaya located?
This family-friendly Surabaya hotel is located near the airport, within 1 mi (2 km) of Royal Plaza Surabaya and Surabaya Zoo. Surabaya Town Square and Tunjungan Plaza are also within 6 mi (10 km). Margorejo Station is 6 minutes by foot and Jemursari Station is 23 minutes.
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