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Grand Mercure Surabaya

Exterior
Outdoor pool
Interior
Daily buffet breakfast (IDR 158000 per person)
Interior entrance

Overview of Grand Mercure Surabaya

UNESCO Sustainable Travel Pledge

Grand Mercure Surabaya

4.5 star property

8.0/10 Very Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
Map
JL AHMAD YANI NO 71, MARGOREJO, Surabaya, 60250

Explore the area

  • Popular LocationRoyal Plaza Surabaya13 min walk
  • Popular LocationMpu Tantular Museum3 min drive
  • Popular LocationSurabaya Zoo8 min drive
  • AirportSurabaya (SUB-Juanda)27 min drive

Room options

About this area

Surabaya

Located in Surabaya, Grand Mercure Surabaya is in a shopping district and near the airport. Royal Plaza Surabaya and Surabaya Town Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Traveling with kids? Consider Taman Hiburan Rakyat and Lapindo Mudflow in Sidoarjo. Spend some time exploring the area's activities, including outlet shopping.
Visit our Surabaya travel guideOpens in a new window
Map

What's nearby

  • Royal Plaza Surabaya - 13 min walk
  • Mpu Tantular Museum - 3 min drive
  • Surabaya Zoo - 8 min drive
  • Surabaya Town Square - 10 min drive
  • Petra Christian University - 12 min drive

Getting around

  • Margorejo Station - 6 min walk
  • Tandes Station - 17 min drive
  • Surabaya (SUB-Juanda) - 24 min drive

Restaurants

  • Cita Rasa Atjeh - 4 min walk
  • A&W - 4 min walk
  • Warkop Perempatan - 8 min walk
  • Tong Tji Tea House - 3 min walk
  • Drago Umeda Maspion Square Surabaya - 3 min walk

About this property

Grand Mercure Surabaya

4.5-star luxury hotel in a shopping district
Located close to Royal Plaza Surabaya and Surabaya Zoo, Grand Mercure Surabaya provides a roundtrip airport shuttle, a shopping mall on site, and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), tour/ticket assistance, and luggage storage
  • ATM/banking services, coffee/tea in the lobby, and a porter/bellhop
Room features
All 243 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs and free infant beds
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch Smart TVs with cable channels
  • LED light bulbs, daily housekeeping, and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:00 AM for a fee: IDR 158,000 for adults and IDR 79,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Children's pool
  • Free crib
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Outdoor entertainment area

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • Eco-friendly cleaning products
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Slippers
  • Towels

Entertainment

  • 55-inch Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED light bulbs
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 2:00 PM - noon
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 423500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per accommodation, per night
  • Valentine's Day (14 February) Gala Dinner per adult: IDR 288000
  • Valentine's Day (14 February) Gala Dinner per child: IDR 0 (from 17 to 18 years old)
  • Shuttle transfer per adult: IDR 273000 (one-way)
  • Shuttle transfer per child: IDR 273000 (one-way), from 17 to 18 years old

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle fee: IDR 273000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 423500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision

Property is also known as

Grand Mercure Surabaya Hotel SURABAYA
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya SURABAYA
Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya Surabaya
Grand Mercure Surabaya Hotel Surabaya

Frequently asked questions

Does Grand Mercure Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Grand Mercure Surabaya?

As of Apr 2, 2023, prices found for a 1-night stay for 2 adults at Grand Mercure Surabaya on May 1, 2023 start from $43.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Mercure Surabaya?

Self parking and valet parking are free at this property.

What time is check-in at Grand Mercure Surabaya?

Check-in is from 2:00 PM - noon. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Mercure Surabaya?

Check-out is at noon. Late check-out is available for a fee.

Does Grand Mercure Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 273000 per vehicle applies.

Where is Grand Mercure Surabaya located?

This family-friendly Surabaya hotel is located near the airport, within 1 mi (2 km) of Royal Plaza Surabaya and Surabaya Zoo. Surabaya Town Square and Tunjungan Plaza are also within 6 mi (10 km). Margorejo Station is 6 minutes by foot and Jemursari Station is 23 minutes.

Grand Mercure Surabaya Reviews

Grand Mercure Surabaya Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1 out of 3 reviews" "
" "10 - Excellent 33%
Rating 8 - Good. 1 out of 3 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 1 out of 3 reviews" "
" "6 - Okay 33%
Rating 4 - Poor. 0 out of 3 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 3 reviews" "
" "2 - Terrible 0%

9.3/10

Cleanliness

8.7/10

Staff & service

4.0/10

Amenities

8.7/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

KAORI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
朝食だけでなく、夜ご飯もとてもおいしかった。ホテルも綺麗で、スタッフも新設です。タオルがバスタオルしか置いてなかったので、ハンドタオルやフェイスタオルを置いてほしい。
Stayed 2 nights in Feb 2023

6/10 Okay

Chung Hsuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New business hotel in Surabaya
The hotel was new and the room is very clean, however seems not too mush experience to take care international customers;
Stayed 2 nights in Oct 2022