expedia
Photo gallery

Reviews

4.5 / 5Excellent
341 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    BG Junction
    9 min walk
  • Popular Location
    Tunjungan Plaza
    12 min walk
  • Popular Location
    Masjid al Akbar
    3 min drive
  • Airport
    Surabaya (SUB-Juanda)
    19 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Studio, 1 King Bed, City View, Corner

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room, Business Lounge Access

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite, 1 Bedroom, Business Lounge Access

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Studio, Business Lounge Access

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite, 2 Bedrooms, Business Lounge Access, City View

    Room Amenities

    • City view
    • Sleeps 6
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room, 2 Twin Beds, Business Lounge Access

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Twin Beds
    More details
  • Deluxe Room, 2 Double Beds

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Twin Beds
    More details

About this area

Surabaya

Located in Surabaya, JW Marriott Surabaya is in the city center and near the airport. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Grand City Surabaya. Surabaya Zoo and Suroboyo Carnival Night Market are also worth visiting.

Visit our Surabaya travel guide
Popular Location

What's nearby

  • BG Junction - 9 min walk
  • Tunjungan Plaza - 12 min walk
  • Masjid al Akbar - 3 min drive
  • Submarine Monument (Monumen Kapal Selam) - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya (SUB-Juanda) - 19 min drive

About this property

JW Marriott Surabaya

5-star luxury hotel near Tunjungan Plaza
This hotel features 4 restaurants, an outdoor pool, and a nightclub. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite. All 407 individually furnished rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches like bathrobes and slippers.
JW Marriott Surabaya offers 407 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Valet parking: IDR 50000 per stay
24-hour pick-up airport shuttle (surcharge)
Airport shuttle on request
24-hour train station pick-up shuttle (surcharge)
Free shopping center shuttle

Food and drink

Full breakfast available for a fee daily 6 AM–10:30 AM: IDR 328000 for adults and IDR 164000 for children
4 restaurants and 1 coffee shop/café
1 bar
Free daily reception
24-hour room service
Coffee/tea in common area(s)

Things to do

24-hour fitness center
Art gallery
Children's pool
Evening entertainment
Nightclub
Outdoor pool
Sauna
Shopping mall
Spa services
Spa tub

Family friendly

Children's pool
Children's toys
Dry cleaning service
Free cribs/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Indonesian
Japanese
Malay

Business services

24-hour business center
14 meeting rooms
Computer station
Conference center (132483 square feet of space)

Outdoors

BBQ grill(s)
Garden
Picnic area
Pool umbrellas
Terrace

Spa

3 treatment rooms
Aromatherapy
Body scrubs
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Reflexology

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices in meeting rooms
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways

More

Couples dining
Designated smoking areas (fines apply)
Romance packages available

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Down comforter
Free cribs/infant beds
Linens
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

48-inch LCD TV
Cable channels
iPod dock
MP3 dock
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Individually furnished
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Slippers
Turndown service
Window screens

Policies

Check-in

Check-in between 2 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

  • The check-in location differs from the property location. To check in, go to Executive Lounge<br />If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation.
  • 24-hour airport shuttle service is available on request. 24-hour train station shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.
  • Children age 5 and younger are not permitted to access the Executive Lounge. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 605000.0 per night.
  • Free cribs (infant beds)!

Property payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: IDR 328000 for adults and IDR 164000 for children (approximately)
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Jw Marriott Hotel Surabaya
  • JW Marriott Surabaya Hotel
  • Jw Surabaya
  • Marriott Surabaya
  • Surabaya Jw Marriott
  • Surabaya Marriott
  • JW Marriott Hotel Surabaya Java
  • JW Marriott Surabaya
  • JW Marriott Surabaya Hotel
  • JW Marriott Surabaya Surabaya
  • JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

4.5

Excellent

5 - Excellent
197
4 - Good
118
3 - Okay
18
2 - Mediocre
6
1 - Poor
2
4.5
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.3
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is a bit old but still ok. Would be better if they could renovate it.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Centrally locates 5* hotel. Bed is comfy and room is spacious. Lots of amenities in the bathroom. Can’t fault it.

Stayed 1 night in Jan 2020

2/5

  • Disliked: Amenities, property conditions & facilities

What I didn't like was the lack of communication to guests. Due to new year's eve celebrations the ballroom entrance was used as the hotel's entrance instead without any prior notification so it confused guests and drivers. Then there was a shuttle service which we weren't even aware about. We stumbled on it by chance. On checkout they then moved the reception to a makeshift one located at the ballroom again without notifying guests. Only a small sign was put up to redirect guests to the makeshift one. It wasn't at all a pleasant experience staying here. The lobby was chaotic, reeked of cigarette smoke, and the overall flow is haphazard. This puts the JW Marriott brand to shame!

Stayed 1 night in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was excellent. Allowed a late checkout at 4pm and even surprised me with a cake knowing it was my birthday

Stayed 2 nights in Dec 2019

Tell us how we can improve our site