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Indoor Spa Tub
Indoor pool
Hypo-allergenic bedding, down comforters, Select Comfort beds
Hypo-allergenic bedding, down comforters, Select Comfort beds

Guest reviews

3.9 out of 5 Good
41 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air Conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationJinji Lake3 min drive
Popular LocationFerris Wheel Paradise13 min drive
Popular LocationYuanrong Times Square16 min drive
AirportWuxi (WUX-Shuofang)66 min drive

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  • Deluxe Room, 1 King Bed

    Room amenities

    • 517 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds

    Room amenities

    • 517 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed, Lake View

    Room amenities

    • 517 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Lake View
  • Deluxe Twin Room, Lake View

    Room amenities

    • 517 sq ft
    • Lake view
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Twin Room, Lake View
  • Deluxe Room, 1 King Bed (Executive)

    Room amenities

    • 517 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (Executive)
  • Deluxe Room, 2 Twin Beds (Executive)

    Room amenities

    • 517 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds (Executive)
  • Suite (Panorama)

    Room amenities

    • 1023 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Panorama)
  • Executive Suite

    Room amenities

    • 1324 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite
  • Executive Room, 2 Twin Beds, Lake View

    Room amenities

    • 517 sq ft
    • Lake view
    • Sleeps 3
    • 2 Twin Beds
    More detailsExecutive Room, 2 Twin Beds, Lake View
  • Executive Room, 1 King Bed, Lake View

    Room amenities

    • 517 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Room, 1 King Bed, Lake View
  • Suite (Diplomatic)

    Room amenities

    • 1324 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (Diplomatic)

About this area

Suzhou

Located in Suzhou's Wuzhong neighborhood, Kempinski Hotel Suzhou is in the business district and near the bay. Gate to the East and Pingjiang Street are local landmarks, and the area's natural beauty can be seen at Jinji Lake and Master of the Nets Garden. Traveling with kids? Consider Ferris Wheel Paradise and Baimajian Ecological Garden. Spend some time exploring the area's activities, including golf lessons, golfing, and parasailing.
Visit our Suzhou travel guide
View in a map
Popular Location

What's nearby

  • Jinji Lake - 3 min drive
  • Ferris Wheel Paradise - 13 min drive
  • Suzhou International Expo Center - 16 min drive
  • Yuanrong Times Square - 16 min drive
  • Suzhou Culture and Arts Center - 17 min drive

Getting around

  • Suzhou Railway Station - 26 min drive
  • AirportPudong Intl. Airport (PVG) - 84 min drive

Restaurants

  • Seasons Cafe — 1 min walk
  • Wang Hu Ge — 1 min walk

About this property

Kempinski Hotel Suzhou

Family-friendly Suzhou hotel in Wuzhong, near Jinji Lake
Along with 3 restaurants, this hotel has a marina and a full-service spa. WiFi in public areas is free. Other amenities include an indoor pool, a health club, and a bar/lounge. All 458 soundproofed rooms provide free WiFi, free wired Internet, and Select Comfort beds. Guests can enjoy deep soaking tubs, and other standard amenities include washers/dryers, 24-hour room service, and LCD TVs.
Kempinski Hotel Suzhou offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and minibars (stocked with some free items). Each accommodation is individually furnished. Select Comfort beds feature down comforters. 40-inch LCD televisions come with satellite channels and video-game consoles. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

10 spa tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily: CNY 172.6 per person
  • 3 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 10 spa tubs
  • Aerobics classes
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 24-hour business center
  • 1 meeting room
  • Conference center (31646 square feet of space)

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina onsite
  • Picnic area

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 40-inch LCD TV
  • Satellite channels
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: CNY 172.6 per person (approximately)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Kempinski Hotel Suzhou and receive a full refund?
Yes, Kempinski Hotel Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Kempinski Hotel Suzhou cancellation policy on our site for more details about any exclusions or requirements.
Does Kempinski Hotel Suzhou have a pool?
Yes, this property has an indoor pool.
Is Kempinski Hotel Suzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Kempinski Hotel Suzhou?
This property doesn't offer parking.
What time is check-in at Kempinski Hotel Suzhou?
Check-in is from 2:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at Kempinski Hotel Suzhou?
Check-out is at noon.
Where is Kempinski Hotel Suzhou located?
This family-friendly Suzhou hotel is located near the bay, 1.8 mi (3 km) from Jinji Lake, and within 6 mi (10 km) of Ferris Wheel Paradise and In City Shopping Mall. Master of the Nets Garden and Suzhou Culture and Arts Center are also within 6 mi (10 km).
3.9
Good
41 reviews
5 - Excellent
14
4 - Good
12
3 - Okay
11
2 - Poor
4
1 - Terrible
0

4.0/5

Cleanliness

3.7/5

Staff & service

0.0/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017

2/5 Poor

Happy face iconLiked: Room comfort
Sad face IconDisliked: Staff & service
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017

4/5 Good

Happy face iconLiked: Staff & service, room comfort
BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.