Awkward front desk staff Mr. Gong, Ms. Bai (night)
Posted Dec 20, 2016 on Hotels
Awful, arrogant and unresponsive front desk staff, Ms. Bai and her night shift manager, Mr. Gong. Especially this Mr. Gong, I have never seen, met and heard such terrible attitude and tones personally in my whole life until I spoke with over the phone in the midnight yesterday. Please check your audio recording logs, which I believe five-star hotels do save every phone call one their systems and database. I responded with Mr. Gong that I would email this servey and report his awkward services and attitude to his General Manager, and this Mr. Gong immediately threatened my life like a gangster or even a terrorist, so to speak. This Mr. Gong even spoke specifically loud about his General Manager that his G.M. came from. U.S. as a white man, who doesn't understand any single Chinese word in our phone conversation. So, Mr. Gong is not afraid of anything or anyone in Sherwood hotel Taipei, a so-called "5-star" hotel. Anyway, I won't dare my life to live in Sherwood hotel Taipei in my future business trips to Taiwan again.