“This was a one night stay on our way to Edinburgh with our dogs. It was exactly what we needed a comfortable, clean and well equipped room right next to a lovely pub that is also dog friendly. Sonia and the team couldn't do enough for us, fetching water for our dogs after a long journey. Asking if we had everything we needed. We had a good meal that night and a lovely breakfast the following morning. Such a friendly place, we will definitely be back!”
“This was a one night stay on our way to Edinburgh with our dogs. It was exactly what we needed a comfortable, clean and well equipped room right next to a lovely pub that is also dog friendly. Sonia and the team couldn't do enough for us, fetching water for our dogs after a long journey. Asking if we had everything we needed. We had a good meal that night and a lovely breakfast the following morning. Such a friendly place, we will definitely be back!”
“Well equipped, comfortable beds, quiet location. Very warm welcome and problems dealt with efficiently and pleasantly. Could not have asked for more.”
“Well equipped, comfortable beds, quiet location. Very warm welcome and problems dealt with efficiently and pleasantly. Could not have asked for more.”
“Very good hotel. It is a great experience of staying here when I joined a conference held in Newcastle upon Tyne. Good location, good service, good price and friendly staff.”
“Very good hotel. It is a great experience of staying here when I joined a conference held in Newcastle upon Tyne. Good location, good service, good price and friendly staff.”
“Clean & comforts, but there’s no table which even can’t have a simple breakfast. Have 2 sofa which are no use for us. It’s better to have a table & storage drawer.”
“Clean & comforts, but there’s no table which even can’t have a simple breakfast. Have 2 sofa which are no use for us. It’s better to have a table & storage drawer.”
“Would usually book a hotel as moving child to Newcastle Uni but due to home match and lots of other parents moving their kids in, hotels were thin on the ground! Picked the apartments and was pleasantly surprised. Ticked all the boxes and great to have a small kitchen. Had everything we needed. Only criticism would be a lack of bedside table/shelf and the sofa wasn’t the comfiest but it was all clean and functional. Will def recommend. ”
“Would usually book a hotel as moving child to Newcastle Uni but due to home match and lots of other parents moving their kids in, hotels were thin on the ground! Picked the apartments and was pleasantly surprised. Ticked all the boxes and great to have a small kitchen. Had everything we needed. Only criticism would be a lack of bedside table/shelf and the sofa wasn’t the comfiest but it was all clean and functional. Will def recommend. ”
“We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. ”
“We had a good stay, when ringing for support to find the entrance and how to enter was very supported and sent all necessary details, free parking close by and isn’t too far a drive away from everything. Very quiet no banging through the night etc. ”
“Handy location to Durham and countryside. Clean cozy and friendly clear communications. Nice touch to have some supplies available on arrival. Felt unclear where to park as other locals parked up but I’m sure it would have been clear should I have asked.”
“Handy location to Durham and countryside. Clean cozy and friendly clear communications. Nice touch to have some supplies available on arrival. Felt unclear where to park as other locals parked up but I’m sure it would have been clear should I have asked.”
“We had a lovely long weekend stay to visit family and go to the Miners Gala. The flat is really spacious and has all you need. Emma responded quickly to my questions. We'd definitely stay there again.”
“We had a lovely long weekend stay to visit family and go to the Miners Gala. The flat is really spacious and has all you need. Emma responded quickly to my questions. We'd definitely stay there again.”
“A lovely short stay. The property is accurately described. The view was amazing. Ajay was a really responsive host and communication was good. The property was clean and had everything we needed for a really enjoyable stay. ”
“A lovely short stay. The property is accurately described. The view was amazing. Ajay was a really responsive host and communication was good. The property was clean and had everything we needed for a really enjoyable stay. ”
“The host responded promptly to our messages, all instructions were clear and the home was warm for us on our arrival. The space was cleverly planned to have everything you need. The views were beautiful and we were lucky to have dry days to explore Gibside and the Derwent valley. Lovely peaceful location, amenities close at hand. Thoughtful supply of books to read and general information. Very cosy and a tonic for the soul as so restful. ”
“The host responded promptly to our messages, all instructions were clear and the home was warm for us on our arrival. The space was cleverly planned to have everything you need. The views were beautiful and we were lucky to have dry days to explore Gibside and the Derwent valley. Lovely peaceful location, amenities close at hand. Thoughtful supply of books to read and general information. Very cosy and a tonic for the soul as so restful. ”
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."