Posted Jul 19, 2016
Front office reception staff was horribly uncompassionate and lack understanding. Work like a cold robot. I stayed 2 nights at the hotel. Asked for late check out at 1pm due to a meeting, not granted. Told me I need to pay more than ¥6500. Ask for 12pm, not granted. Told me max they can allow is 11.30am (usual is 11am). How generous!!! That's despite the fact I paid for 2 rooms but only stayed in 1 as my colleague didn't managed to check in due to a flight change. So for business traveller who need some flexibility, seem like this hotel may not be the best option.