1/5 Terrible
BRIGITTE
Business traveler, Traveled with family
May 16, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is being used as a Quarantine Hotel for immigrants or a safe house for immigrants. From the minute you walk in their is a strong smell of cooking on every floor and every room, with security guards managing floors. The reception staff were rude and aggressive when asked questions. As a paying guest we could not eat in the hotel BUT the hotel was preparing hundreds of free meals for all the immigrant also staying free in the hotel. So my wife and I ordered in some food but came with no plates so I went downstairs to get some plates so we could eat and there hundreds of meals being delivered to each room but that staff were reluctant to give me just some plates so we could eat our dinner. There was food everywhere, on the floor and furniture, and outside there was garbage everywhere the next morning when we left where there must be large gatherings during the night from all the guests and we didn't even want to stay for the included breakfast but seriously, WHY do we a PAYING client and HILTON HONOURS member for many years, not get warned about such arrangements in a HILTON BEFORE we book. Really felt unsafe and unwelcome and treated poorly.
Stayed 1 night in May 2022